To update your CU-Wireless and/or Eduroam password on an iOS device:

1. Open Settings
2. Click Wi-Fi Networks
3. Select CU-Wireless or Eduroam (press on CU-Wireless or Eduroam–not arrow–to bring up authentication prompt)
4. Enter Username in the following format
   • firstlast (CU-Wireless)
   • firstlast@cunet.carleton.ca (Eduroam)
5. Enter your new Password
6. Select Join on the on-screen keyboard

To update your Exchange password on an iOS device:

1. Open Settings app
2. Select Mail, Contacts, Calendars
3. Under Accounts, select your Exchange mail (e.g. firstlast@cunet.carleton.ca)
4. Select Account Info
5. Update Password field
6. Press Done

To update your CU-Wireless and/or eduroam password on Windows 10:

1. Right click on the start button and choose Settings.
2. Select Network & Internet. 
3. Select Wi-Fi on the left hand side.
4. Click on Show available networks.
5. Select CU-Wireless or Eduroam and click connect.
6. Enter your MC1 Username and new Password

Please note: Due to the many versions of Android, the following may not apply to your device.

1. Click the Menu button and select Settings
2. Locate and select Wi-Fi from the settings menu
3. Select either CU-Wireless or Eduroam to configure
4. Choose one of the following sets of options (depending on the version of Android):
   

   Phase 2 Authentication: MSCHAPV2 Identity: firstlast (CU-Wireless) or firstlast@cunet.carleton.ca (Eduroam) Password: new password

   Or

   CA certificate: Do not validate Identity: firstlast (CU-Wireless) or firstlast@cunet.carleton.ca (Eduroam) Password: new password

5. Select Connect

To update your CU-Wireless and/or Eduroam password on a Mac:

Please note: If at any time you are prompted for your CU-Wireless or Eduroam password while following the instructions below, enter your new MyÐÓ°ÉÔ­´´One password, and no further action is required.

1. Open System Preferences
2. Click Network
3. Select Wi-Fi from the selection menu on the left and click the Advanced… button
4. Locate and select CU-Wireless or Eduroam from the Preferred Networks list
5. Click the – button and click OK
6. Click the Apply button
7. Select either CU-Wireless or Eduroam from the list of available Wi-Fi networks
8. Enter Username (e.g. firstlast) and new Password when prompted
9. Click Join

To update your Exchange password on a Mac:

Please note: These instructions apply to the latest version of Mac OS X (10.12.6) using the Mail app (mail.app) configured to connect to Exchange mail at ÐÓ°ÉÔ­´´.

1. Launch the Mail app
2. From the menu bar, select Mail and then Preferences…
3. Click on Accounts
4. Select the Exchange account and then click on Server Settings
5. Update Password field
6. Click on Save

1. Open System Preferences
2. Click Network
   
3. Select Wi-Fi from the selection menu on the left and click the Advanced… button
4. Locate and select CU-Wireless or Eduroam from the Preferred Networks list
5. Click the – button (i.e. the minus sign icon below the network list) and click OK
6. Click the Apply button

If “Forget” is greyed out, this step not required

1. Open Settings.
2. Select Network & Internet. 
3. Select Wi-Fi.
4. Click on manage known networks.
5. Search for CU-Wireless or eduroam.
6. Click on the network name, and then click Forget

1. Click the Menu button and select Settings
2. Select Wireless & Networks
3. Tap CU-Wireless or Eduroam and then tap Forget

Please note: This process can only be done when on-campus. iOS cannot present all saved Wi-Fi networks unless they are within range.

1. Open Settings app
2. Select Wi-Fi
   
3. Select CU-Wireless or Eduroam
4. Select Forget this Network
5. Click Forget to confirm

Your chosen name is the first name you commonly go by, and differs from your legal first name.

ÐÓ°ÉÔ­´´ University requires that individuals use their legal name on all legal records and official documents (e.g. transcripts and Certificates of Enrolment).

The Chosen Name is fully supported in the following systems:

• Campus Card
• CU email address
• MyÐÓ°ÉÔ­´´One (MC1) account

• Requests to add, update, or remove the Chosen Name can be made through  by clicking on ‘Personal Information/Preferred First Name’. This change will take effect within 2 working days.
• No supporting documentation is required but it is assumed that the request will be made in good faith.
• Once you submit a Chosen Name use the ITS to request your MC1 and email address reflect the change.
• You are entitled to a free replacement of your Campus Card after changing your chosen name, you do this by contacting the Campus Card office.

For Staff and Faculty, your Departmental Administrator, Computing Support Unit representative, Manager, Director, or Dean can apply to secure the appropriate ÐÓ°ÉÔ­´´ computing account for you. They should be aware of the procedure required to make the application on your behalf.  If you  have not received your MC1 account setup information contact your direct supervisor.

For Students, you will also receive the following instructions with your Username as part of the application process.

1. Start by visiting and select “Log in here with your MC1 credentials”.
2. Enter your MC1 username and your default password.
   • Your default password is the first letter of your preferred first name (uppercase), the first letter of your last name (lowercase), your full date of birth (YYYYMMDD), followed by !CU.   Example: Jane Doe, born on July 25, 1998, would have the password Jd19980725!CU
3. You will be prompted to create a new password.
   • Your new password must be 8 to 15 characters long, include at least one numeric, one uppercase and one lowercase character. It cannot contain your first or last name, username or date of birth. Accepted special characters are ! . _
4. Make a note of your new password, enter it, then click “Submit”.
5. You will now be prompted to log into ÐÓ°ÉÔ­´´360 with your new password where you can view your application, upload documents and review admissions requirements.

If you encounter any issues, please call the ITS Service Desk at 613-520-3700 for assistance.

Multi Factor Authentication (MFA) Requirement

MC1 accounts are required to be configured with MFA

• Faculty & Staff can find the set up steps here.
• Students set up process is found here.