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Anti Virus Protection (2)

• Campus Anti-virus Protection
• How to enable Microsoft Defender

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Banner (1)

• Banner Access

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Browsers (2)

• Clear Browser Cache
• Enabling Cookies in Your Browser

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ÐÓ°ÉÔ­´´ 360 (1)

• ÐÓ°ÉÔ­´´ 360

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Device Updates (4)

• Windows 11 Upgrade Information
• Updating Android
• Updating Computers and Devices
• Updating Android on a Samsung Mobile Device

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Email - Staff/Faculty (17)

• Staff Off Boarding
• Accessing a Shared Mailbox in “New” Outlook 365 – Windows
• Adding a Shared Mailbox to Webmail
• Adding a Shared Mailbox to Outlook 365 – Mac
• Adding a Shared Mailbox to Outlook 365 – Windows

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Email - Students (7)

• Email at ÐÓ°ÉÔ­´´ U
• Get Microsoft Office for Students
• Set Up Email in Windows Outlook
• Configure your Mobile Phone
• Set up Email in Mac Mail

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Ethernet or Wifi (MAC) Address (1)

• How to find your MAC address

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Firewall (1)

• Firewall Change Request

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Jira Service Desk Customer Portal (4)

• Logging Onto Jira Customer Portal
• How to Start a Chat in Jira Customer Portal
• Review or Modify Open Requests in the Jira Service Desk Portal
• Submitting a Request Using the Jira Service Desk Portal

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LinkedIn Learning (1)

• LinkedIn Learning Support – Ended Sep 2023

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Lyris Lists (6)

• ÐÓ°ÉÔ­´´ University’s Lyris Listserv Overview
• Campaign Monitor
• Create New Mailing (Lyris Web-Interface)
• Modify a Lyris List

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M365 (Microsoft Office) (8)

• Microsoft M365 Licensing at ÐÓ°ÉÔ­´´
• Get Microsoft Office for Students
• Get Microsoft Office for Staff/Faculty
• Office Add-ins for Microsoft 365 Apps
• Switching from the installed version of M365 Office to the cloud-based version

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Mac (8)

• Adding a Shared Mailbox to Outlook 365 – Mac
• Connect a Network Printer in Your Department
• Remote Access
• VPN for MacOS
• Remote Desktop – Connect from a MAC

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Microsoft MFA (11)

• Student MFA Enrolment
• Setting up Microsoft MFA for Alumni and Retired Faculty
• Students: How to Use Microsoft MFA
• ÐÓ°ÉÔ­´´ Microsoft MFA
• How Reduce the Frequency of Authentication Requests

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MyÐÓ°ÉÔ­´´One (8)

• Staff Off Boarding
• MC1 Accounts and Passwords
• Staff MC1 Password Reset
• Reset your Password
• Set Up Your Account

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Network Drives (2)

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Networking (1)

• Firewall Change Request

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OneDrive (2)

• OneDrive – How Can You Check Your Current Storage Usage?
• OneDrive for Business

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Operating Model (1)

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Phones (4)

• Forward your Extension
• Voicemail
• Make a Conference Call
• Use the Automated Attendant

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Printing (2)

• Connect a Network Printer in Your Department
• CU On the Go Printing

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Remote Desktop (3)

• Remote Desktop – Connect from a MAC
• Connect from a PC

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Retiree Information (1)

• Staff Off Boarding

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Security (3)

• ÐÓ°ÉÔ­´´ Microsoft MFA
• Report Phishing
• Firewall Change Request

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Software Installs (1)

• Software Center

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VPN (8)

• VPN Access for Students
• VPN for MacOS
• VPN for Windows 10/11
• VPN for Linux
• VPN for iOS – iPad

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Windows (3)

• Windows 11 Upgrade Information
• Manually Check and Install Windows Updates

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Windows 10 (5)

• Windows 10
• Manually Check and Install Windows Updates
• Set your Default Browser
• Set Adobe as Default PDF Reader
• Create a Desktop Shortcut

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Wireless (2)

• Set up Wireless on your Mobile Device
• Set Up Wireless on your Computer

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