MFA adds additional protections to your account, helping to protect your email, files in your OneDrive storage, and messages and content in Microsoft Teams. After enabling MFA for all accounts, organizations and their users report a dramatic reduction in email spam, phishing, and scam messages.

The Microsoft Authenticator app is recommended and supported by ITS, but you can register and use other authenticator apps if you wish (e.g. Google Authenticator, Authy, etc.). Support for alternative authenticator apps is limited to a best effort, and we cannot guarantee all authenticator apps will work.

Please visit the App store for your device for the most up to date information.  .

Currently, the App is supported by Microsoft on:

• Android 8 and above
• iPhone/iPadOS 14.0 and above

Please contact the ITS Service Desk to discuss the available options.

Sharing your MyÐÓ°ÉÔ­´´One (MC1) account with someone else goes against ÐÓ°ÉÔ­´´ University policies that are intended to safeguard your data and privacy. In many cases, access to services or data can be delegated to other accounts. Please contact the ITS Service Desk to discuss options for delegation.

Please contact ITS Service Desk for assistance.

You will need internet access to install and register the Microsoft Authenticator app. Having internet access while using the app is preferred, as it provides the capability for the push notifications on your device, but it is not required. If you do not have internet access on your device, you can use the app to generate a 6-digit One-Time-Password that you can enter as your second factor for authentication.

You can choose to use another authenticator app if you wish (e.g. Google Authenticator, Authy, etc.). Support for alternative authenticator apps is limited to a best effort, and we cannot guarantee all authenticator apps will work.

MFA is not currently required for Brightspace, but it may be required at some point in the future.
**Note – If you are also an employee you will be required to MFA to access BrightSpace using your staff @cunet.carleton account, setup found here.

You will have fourteen days as part of the Soft Enrollment phase. Once fourteen days has passed and the Soft Enrollment phase has ended, you will be required to complete the MFA setup before accessing ÐÓ°ÉÔ­´´ services.

You can tap on Cancel, which will return you to the What kind of account are you adding menu (Step 4 on Phase 2 of our documentation page) where you can select Scan QR Code.

All mobile phones now include the ability to automatically delete seldom-used apps. If the Microsoft Authenticator is offloaded by your phone’s automatic offloading feature, you may encounter difficulties when trying to authenticate. To keep the Authenticator app active and avoid interruptions, ensure that the Automatic App Offloads feature is disabled on your mobile device.

Steps for iOS Users:

1. Open the Settings app on your iPhone or iPad.
2. Scroll down and tap on Apps, then App Store.
3. Under the Offload Unused Apps section, toggle the switch to off.

Steps for Android Users:

1. Open the Google Play Store app.
2. Tap the three lines in the top left corner of the screen.
3. Tap “Settings.”
4. Tap “Auto-manage apps.”
5. Toggle on the switch next to “Archive unused apps.”

NOTE: Steps may vary by device and operating system version. .