Teaching and Learning Services supports instructors and staff via the 听for online classroom support and general help with Zoom. 杏吧原创 has implemented a campus-wide enterprise license for听. The enterprise license will allow for single sign-on (SSO) and integration with听Brightspace.
For information on accessing a Zoom meeting using a meeting ID, please visit our support page on Meeting IDs in Zoom.
What’s New with Zoom? – Summer 2024
Mandatory Minimum version update: 杏吧原创 Zoom users will be required to update their desktop client and mobile apps to the latest version as of May 3rd, 2024. These minimum version updates ensure that you receive the newest features, as well as any privacy and security enhancements. The first time you open Zoom after May 3rd, 2024, you will be prompted to make the update. Please log in a few minutes in advance of your meetings to allow time for the update. If you haven鈥檛 already done so, you can also听听to avoid manual updates in the future.
The Zoom Desktop Client has a new look! With the roll out of version 6.0.0 of the Zoom application for Mac and PC, Zoom has revamped their user interface to give users more control over their experience. TLS strongly recommends giving yourself a few minutes before your first online class to familiarize yourself with the new look, as the locations of some commonly used features have changed. As always, we’re here to help! If you have any questions about using or navigating the new version of Zoom, please reach out via the 听of the听
Multi-speaker video layout: The Multi-speaker video layout helps provide meeting participants a more engaging experience, dynamically adapting to current speakers by highlighting and enlarging their video tiles over others, while still providing a view of other participants in a smaller gallery view below. This layout will also be available when viewing shared content in side-by-side mode, with the speakers being more prominently displayed next to the shared screen or app window.
If you have any questions about these updates, or need support with any new or existing features, please reach out through the听
Mandatory Minimum version update:杏吧原创 Zoom users will be required to update their desktop client and mobile apps to the latest version as of February 19, 2024. These minimum version updates ensure that you receive the newest features, as well as any privacy and security enhancements. The first time you open Zoom after February 19, 2024, you will be prompted to make the update. Please log in a few minutes in advance of your meetings to allow time for the update. If you haven鈥檛 already done so, you can also set automatic updates for your desktop client to avoid manual updates in the future.
Live Captions are now available in breakout rooms!: Zoom has improved on it’s accessibility features by enabling machine generated captions in breakout rooms as well as the main meeting. Live captions are enabled by default in the 杏吧原创 Zoom account settings, and this feature can be enabled and disabled by the host within a meeting. Participants can toggle the captions on and off for their own view, and edit their appearance for increased accessibility.
Wooclap is integrated with Zoom:听TLS is piloting a new Student Response System, Wooclap! This educational technology tool is integrated with Zoom through the Apps tab. To learn more about using Wooclap for online classes, please reach out to .
Simplified consent notifications: Notifications for meeting recordings, livestreams and savable captions, are now simplified and condensed down into one smaller, less obtrusive notification displayed at the top of the meeting window. If there are multiple notices, they will be combined together. Participants can hover their cursor over or tap for more information about what data of theirs is being shared and with whom. Participants retain the ability to consent to remain in the meeting/webinar, or leave the meeting.
Q&A usability enhancement: Threaded comments to submitted questions in Q&A are capped at displaying 2 comments before they are hidden behind a View More option. This aims to make reading submitted questions and their responses easier by reducing how other questions and expanding threads affect each other in the Q&A window.
If you have any questions about these updates, or need support with any new or existing features, please reach out through the
Support Centre Update: 听Zoom will be updating their on November 4 2023 with an improved customer experience for both self-service support and ticketing. As part of this update, the Support Site address will be moving to .
Raise Hand Enhancement:The Raise Hand feature now automatically lowers a user鈥檚 raised virtual hand after they have unmuted their microphone and begun speaking. For more information on the Raise Hand feature, visit the Zoom support page .听
Zoom Notes: Zoom Notes allows participants to collaborate on a shared document that persists through Zoom meetings as well as within the Zoom web portal or desktop client. For more information on Zoom Notes, visit the .听
Waiting Room Video:听The Waiting Room has been upgraded to allow educators to display a custom video or message to students while they wait to join the meeting. For more information on how to use this Waiting Room feature, visit the Zoom support page .听
Screen Share Preview: Zoom now features a Screen Share Preview Window that takes the guess work out of knowing what content is being broadcast to your meeting participants. For more information on sharing your screen in Zoom, visit the support page .听
Time Remaining Timer: The Time Remaining Timer displays the remaining time for a听meeting scheduled with a fixed time, helping educators manage their schedules effectively. For more information on meeting timers, visit the Zoom support page .听
Breakout Rooms Based on Poll Results:This feature automatically assigns users to breakout rooms based on the results of a poll launched within Zoom. For information on this feature, visit the Zoom support page .听
New Minimum Version Enforced: On August 29, 2023, all 杏吧原创 Zoom users will be required to upgrade to the newest version of the Zoom desktop client and mobile app. Updates ensure you receive the newest features, as well as any privacy and security enhancements. Please log in a few minutes in advance of Zoom meetings to allow time for the update. Setup for the Zoom desktop client/app to save you time.
Zoom LTI Easy Scheduler: Managing your online office hours is now easier than ever with the . Navigate to the Zoom LTI in the list of Tools in the Course NavBar, and select the Appointments tab. You can create your bookable schedule, and Zoom will automatically generate a meeting link for you and the student that books a timeslot.
Zoom Whiteboard: Promote collaboration in your Zoom meetings with . These whiteboard can be shared with other 杏吧原创 Zoom users and can be worked on both in and outside of meetings. These whiteboards may also be integrated with your course in the Zoom LTI. For assistance getting started with the new Zoom whiteboard, please submit a request to the .
Zoom training is online: TLS has curated a playlist of to assist instructors with using Zoom for online teaching. From 杏吧原创 University specific topics to general Zoom topics, this playlist is a great starting point for Zoom users looking to build their web conferencing skills.
New Minimum Version Enforced: On April 29th, 2023, all 杏吧原创 University Zoom users will be required to upgrade to the newest version of the Zoom desktop client and mobile app. These minimum version updates ensure that you receive the newest features, as well as any privacy and security enhancements. The first time you open Zoom after April 29th, you will be prompted to update. Please log in a few minutes in advance of your meetings to allow time for the update. If you haven鈥檛 already done so, you can also set听听for your desktop client.
Regular Sign On: To increase security and improve metrics around account usage, 杏吧原创 University Zoom users will now be regularly required to sign into their Zoom account before they can join or host a meeting. Please give yourself a few minutes in advance of meetings to prevent disruption while you sign into your account. The steps to access 杏吧原创 Zoom accounts can be found on our听Single Sign On听support page.
Auto-start and Visually Modify Captions: Zoom has improved the accessibility around their captions! Meeting participants and webinar attendees can now select, through the Zoom Desktop Client accessibility settings, to have automated captioning automatically appear. Users can also customize the width of captions in a meeting or webinar to suit their needs.
Screen-sharing Layouts for Immersive View: When using an听听and a participant begins听, the immersive view will shift to provide space for the shared content to be viewed in a modified layout. Previously, starting a screen share caused the immersive view to be stopped for all. This feature is only supported for up to 25 participants.
Additional Gallery View Sorting Options: Hosts can now sort the order of participant video tiles in Gallery view, choosing from options including Sort by First Name (ascending and descending), Last Name (ascending and descending), and Meeting Entry Time (ascending and descending).
New Meeting Chat Experience: Users can now enable the听听in their听. This experience allows meeting participants to use threaded replies, text formatting, quoting, and in-line image preview. Users can also decide modify this feature to include allowing participants to delete messages in meeting chat, allow participants to send screenshots in the meeting chat, and react to meeting chat messages using emojis.
New Join Flow: The two meeting wait steps, join-before-host and waiting room, have been merged into one newly designed and improved听. The button design for self-preview has changed. (This button is used to turn the video camera and mic on and off.) Hosts can now upload a听听to play to their meeting participants while they wait to be admitted to the meeting or webinar.
Sign Language Interpretation:听Zoom now supports and webinars! Up to 20 participants may be assigned as interpreters, and attendees can toggle the view on and off, as well as move the interpretation video box around their screen as needed. The Interpreters appear as a separate video feed in Zoom cloud recordings, increasing the accessibility of online meetings. NOTE: this feature does not provide the sign language interpreters. An interpreter must be invited by the Host. This feature cannot be used in a Personal Meeting ID, must be enabled before the meeting, and the Host must be joining from an up-to-date version of the Zoom Desktop Application, not the web browser or a mobile app.
听鈥� Hosts can now enable the Q&A feature in their听Zoom听meetings, a feature that was previously only available in Webinars. The Q&A feature provides easier navigation of questions as it is separate from the in-meeting chat. Questions can be upvoted by participants, putting the most relevant questions at the top. Hosts can allow users to ask anonymously, answer in writing, and remove irrelevant or inappropriate questions.
听鈥� Presenters can now give the ability to other participants in a听Zoom听meeting to control the progression of the slides in a PowerPoint, Keynote, or Google Slides presentation. This provides smoother flow when multiple presenters are presenting from the same document.
听鈥撎�Zoom听meetings now support up to 100 breakout rooms, regardless of the participant limit in the meeting. The standard participant limit for 杏吧原创 University听Zoom听meetings is 300. This increase provides improved communication and collaboration in breakout rooms, as smaller groups promote better discussion.
听鈥� Hosts can split participants into Breakout Rooms based on the way they answer a poll. Hosts can still set a participant limit for each room, and manage the participants after launching the Breakout Rooms. This allows Instructors to better manage their students based on the content of the lesson.
听– Hosts can now customize the Waiting Room to include short videos. The video must be in MP4, MOV, or M4V format, and cannot exceed 30 MB. Videos can include sound, but are muted by default.
Hours of Operation:听 8:30 am 鈥� 4:30 pm, Monday-Friday (excluding university holidays)
Student Technical Support
Student support for educational technology applications is provided by the ITS service desk. Student-specific Zoom resources can also be found on the 杏吧原创 Online website.
Zoom’s Official Support
Visit for instructions, video tutorials, FAQs, and more. For quick support from Zoom’s technical experts,.
To maintain Zoom鈥檚 high security and operational standards regarding their applications, connectivity, and media across the platform, Zoom enforces minimum software and hardware requirements. 杏吧原创 recommends all users ensure they are regularly updating their applications, operating systems, and browsers. See 听support page for more details.
If you have any questions about the policies that govern Zoom, or about user conduct concerns such as Zoombombing, please email TLS at: tlssupport@cunet.carleton.ca听
Local recordings are stored internally to your computer鈥檚 hard drive space, whereas cloud recordings are stored externally. Recordings stored within the Zoom cloud are automatically deleted after 120 days, however these recordings are automatically uploaded to the host’s . Mediaspace recordings can be embedded into a course page in Brightspace and are deleted 4 years after their last view.
We recommend recording to the cloud to prevent loss of content, and ease sharing recordings with others.
Please reference the following support pages for more information:
See the following support document: How to Save Attendance for a Zoom Meeting. If you need any assistance with retrieving your meeting attendance visit the for support.
In order to enhance security in Zoom and prevent Zoombombing, some Zoom users enable a registration list. When a registration list is used, Zoom is able to restrict meeting access to anyone whose email is not on the list. Participants attempting to join the session without first logging into a Zoom account will be unable to access the session.
To assist with joining Zoom meetings, login to your Zoom account using your MC1 credentials with your @cunet or @cmail email address.
in the lower-right corner to chat with Zoom’s virtual assistant
