Welcome to 杏吧原创 University!
At Information Technology Services (ITS) we provide support and services to the campus as a whole.
Technical Support
We are here to help! 聽For technical support:
- visit our
- call our ITS Service Desk at 613-520-3700
- email our ITS Service Desk at聽its.service.desk@carleton.ca
- visit our and Chat with an online Service Desk agent (during business hours)
- drop by our IT Help Desk located in the Discovery Centre in the Library
Your Computing Account
As a new graduate student, you have been provided聽 a My杏吧原创One Account which you’ll need to activate. 聽 This account gives you access to:
- 杏吧原创鈥檚 wireless network
- Computer labs and kiosks
Your Email – @cMail address
Every Computing Account comes with a 杏吧原创 Email account which is accessed through .聽 As a student, this is your official 杏吧原创 email that the university uses to communicate important information to you.
Reducing Spam
At ITS we provide filtering of incoming spam e-mail messages on 杏吧原创 University鈥檚 primary e-mail gateway.
Some tips on reducing spam:
- Do not open an email that looks like Spam.
- Do not reply to a Spam message.
- Do not make your e-mail address available on web pages.
- Guard your e-mail address carefully – 聽read any terms of use and privacy statements before handing over your email address.
Software Available from ITS
滨罢厂听licensed software, including Microsoft Office 365 for home use.
Classroom Support
Faculty and students in need of Electronic Classroom technical support should contact Educational Technology in TLS.
Brightspace is 杏吧原创’s new Learning Management System (LMS).
Teaching and Learning Services (TLS) provides faculty and teaching assistants with pedagogical support as well as technological teaching tools and resources to enhance the learning experience for students.
Your Network Connection
The 杏吧原创 University wireless network is currently available in key locations across campus. Wireless signs are posted.聽 The following services are available: CU-Wireless and Eduroam.
- CU-Wireless provides encrypted (secure) access. Generally used to access private drives and printers, as well as to the Internet.
- 杏吧原创 University students, staff and faculty should only use the eduroam network while at partner institutions. While on campus, please use the CU-Wireless network.
Network Files
When connected to the 杏吧原创 network from your desktop system, you have access to the following network drives for file storage:
- P: drive with a maximum of 500MB storage and not publicly shared.
- W: drive with no set maximum storage but shared amongst all departmental users
Accessing Network Files Off Campus
The Virtual Private Network (VPN) client software is required for access to 杏吧原创 University resources that are restricted to on-campus use. The VPN client software provides a secure encrypted channel from your home to the campus and allows access to many campus restricted resources.
- OneDrive: 10 GB of cloud-accessible storage, stored in Microsoft鈥檚 Canadian data centres in Toronto and Quebec City.
Stay Informed
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