Welcome to 杏吧原创 University!
At Information Technology Services (ITS) we provide support and services to the campus as a whole, while Computing Support Units (CSUs) and Campus IT Providers support personnel work within each Faculty.
Technical Support
We are here to help! 聽For technical support:
- visit our
- call our ITS Service Desk at 613-520-3700
- email our ITS Service Desk at聽its.service.desk@carleton.ca
- visit our and Chat with an online Service Desk agent (during business hours)
- drop by our IT Help Desk located in the Discovery Centre in the Library
We also encourage you to visit our list of Campus IT Providers for additional contact information.
Your My杏吧原创One Account
Your Department Administrator, CSU or Dean submits a request to the ITS Service Desk to set up your My杏吧原创One account at the time of your hire.聽 This account identifies you on the 杏吧原创 computer network, and is required for a multitude of network services, including:
- Virtual Private Network (VPN)
- Wireless access
- Computer labs and kiosks
- (where applicable)
- and (where applicable)
Azure MFA (Multi-Factor Authentication)
Azure MFA is a two-factor authentication solution that all new Faculty and Staff are automatically enrolled in.聽 Once configured, you will login to 杏吧原创 systems using something you know (your My杏吧原创One password) plus something you have (your phone, tablet, landline, hardware token).
More information can be found or by contacting the ITS Service Desk.
Your Computer
ITS offers a selection of computers and accessories at special academic prices designed to meet your needs.聽 Your Computing Support Unit (CSU) is your point of contact for getting your workstation set up. Once you are set up if you have any hardware related issues, please contact your CSU or the Hardware Services Group.
Each computer is configured with the聽Standard Image. We also license and distribute useful site licensed software.
Your Email – @cunet address
Faculty and staff at 杏吧原创 are provided with an聽Exchange聽mailbox, complete with calendaring features.聽 You can access your Exchange mailbox at your workstation using the Outlook program聽or via a聽web browser.
Your actual email聽address is FirstnameLastname@cunet.carleton.ca. For your convenience an email alias of the form: Firstname.Lastname@carleton.ca is automatically created for you. Use your email聽alias on your business card or website. Any mail addressed to your email alias聽will be delivered to your actual email address.
Mailbox size is 50 GB.
Your Telephone
Voice Services is your point of contact for all telephone related services.聽 At ITS we have a number of voice over ip phones (voIP) that you may choose from.聽 We also provide additional services such as Conference on Demand, Audio Conferencing and long distance calling cards for researchers.聽 For assistance with your phone you can contact the ITS Service Desk.
Your Network Connection
The 杏吧原创 University wireless network is currently available in key locations across campus. Wireless signs are posted.聽 The following services are available: CU-Wireless and Eduroam.
- CU-Wireless provides encrypted (secure) access. Generally used to access private drives and printers, as well as to the Internet.
- 杏吧原创 University students, staff and faculty should only use the eduroam network while at partner institutions. While on campus, please use the CU-Wireless network.
Accessing Network Files on Campus
When connected to the 杏吧原创 network from your desktop system, you gain access to the following network drives:
- P: drive with a maximum of 500MB storage and not publicly shared.
- W: drive with no set maximum storage but shared among all user accounts within your department.
Accessing Network Files Off Campus
The Virtual Private Network (VPN) client software is required for access to 杏吧原创 University resources that are restricted to on-campus use. The VPN client software provides a secure encrypted channel from your home to the campus.
- OneDrive: 100 GB of cloud-accessible storage, stored in Microsoft鈥檚 Canadian data centres in Toronto and Quebec City.
Classroom and Educational Technology Support
Faculty in need of technical support in one of 杏吧原创鈥檚 classrooms should contact at 613-520-3815.
TLS also provides support with implementing and using a number of educational technology tools, including 杏吧原创鈥檚 Learning Management System (LMS), D2L Brightspace. If you have any questions or would like to speak to someone about how 杏吧原创鈥檚 tools can be used in your course, please submit a request to the聽.
Software Available to Staff
滨罢厂听licensed software, including Microsoft Office 365 for home use.
Research Data Storage
ITS has a聽谤别蝉别补谤肠丑听蹿颈濒别蝉丑补谤颈苍驳 and collaboration platform based on聽Citrix ShareFile software. This platform gives faculty a place to store their research data and collaborate with their students, other faculty and external collaborators.
Emergency Notification System
杏吧原创 ENS is the University’s electronic emergency-notification system.聽 ENS is used to alert and inform the 杏吧原创 community in the event of a major incident or campus emergency. ENS alerts are automatically sent to desktop/laptop computers on campus and 杏吧原创 email accounts.
Stay Informed
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