Hardware Services is now part of the ITS Service Desk team. While the organizational structure has changed, the same hardware-related services and support continue to be available to the 杏吧原创 community under a single, integrated team.听
By bringing Hardware Services and the Service Desk together, ITS can provide a more streamlined support experience through one point of contact for technical assistance, hardware support, and service requests.
Contact Us:
ITS Service Desk听
Location: Fourth floor MacOdrum Library听
Email:鈥�its.service.desk@carleton.ca听
Phone: 613-520-3700听
Please have your Student ID or Employee ID ready when you give us a call to assist you better听
Hours of Operation: Mon-Fri 8:30 am 鈥� 4:30 pm听
Hardware Services Available听
The following services continue to be offered:听
- Advice and guidance on the acquisition of computers, components, and peripherals听
- Diagnosis and repair of PC hardware and peripherals听
- Configuration of computers for remote and home use听
- Installation of site-licensed software听
- Data recovery and restoration (where possible)听
- Re-installation of computers and peripherals following office moves听
- Installation and configuration of new computers from approved vendors听
Equipment Delivery and Pick-Up听
All hardware deliveries, equipment drop-offs, and pick-ups should be made through the MacOdrum Library receiving dock.听
E-Waste Recycling Program
杏吧原创 University offers an E-waste Recycling Program that provides environmentally friendly and secure disposal of e-waste, free of charge, on campus. Please take a look at this list of 杏吧原创鈥檚听accepted e-waste items list.听
Campus community members (staff, faculty and students) can schedule a drop off or pick up of e-waste through our ticketing system听by submitting a service request .听