Support for Brightspace at 杏吧原创 is provided by and Teaching and Learning Services. You can easily access technical support within Brightspace through the , where you will find documentation, training videos, live chat support, and more. You can also fill out the Brightspace consultation request form to schedule a one-on-one consultation with Teaching and Learning Services, or visit the to submit a support request. For real-time updates on the operational status of Brightspace and its integrations, visit the page.
- Quick Ways to Explore Brightspace
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Wondering how to get started in 杏吧原创’s learning management system? Try some of these strategies to build your experience and confidence in the LMS.
- Getting Help with Brightspace
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For Brightspace documentation and training videos, visit 杏吧原创’s Brightspace support site or browse the . You can also fill out the Brightspace consultation request form to schedule a one-on-one consultation with Teaching and Learning Services, or visit the to submit a support request.
Watch the video below for an overview of 杏吧原创’s supported EdTech tools:
- Checking if your Browser is Compatible with Brightspace
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Brightspace is compatible on desktop computers with the latest browser versions of听Google Chrome, Mozilla Firefox, Apple Safari听and听Microsoft Edge.听Ensure that your browser is always kept updated to the latest version. To check which browser version you are using, visit .
Compatibility with mobile devices and tablets is limited by the type of device used.听Safari听(for Apple devices) and听Chrome (for Android devices)听are the only supported mobile browsers.听Mobile browsers should also be kept updated to the latest version.听
If you attempt to access Brightspace using older versions of the supported browsers, you may experience errors and broken functionality. Brightspace will provide a warning when you attempt to access through an outdated browser.听
听Unsupported browsers are blocked by Brightspace due to the security risk and performance issues that they may create.听
For further information about Brightspace browser requirements, please refer to this . You can also to ensure that your browser is compatible with Brightspace.
For real-time updates on the operational status of Brightspace and its integrations, visit the page.
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Teaching and Learning Services Contact
***Office Hours: Monday to Friday, 8:30-4:30 ***
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D2L Brightspace Technical Support Contact
***Available 24 hours a day, 7 days a week, 365 days a year***
- EMAIL: Fill out the
- PHONE:听1-877-325-7778
- LIVE CHAT: Go to the , then click CHAT WITH SUPPORT.
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D2L Brightspace Support Service Information
Below are the Brightspace support service agreements for Instructors, TAs, and Students.
| Telephone |
- 1-877-325-7778
- 24 hours a day, 7 days a week, 365 days a year.
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| Email |
- Incidents can be submitted 24 hours a day, 7 days a week, 365 days a year.
- Helpdesk will respond 24 hours a day, 7 days a week, 365 days a year.
- For email support, fill out the .
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| Chat |
- 24 hours a day, 7 days a week, 365 days a year.
- To chat with a Brightspace agent, go to the and click CHAT WITH SUPPORT in the lower-right corner.
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| Service Level Objectives |
- 80% within the time shown
- Email response: 24 hours
- Phone response: 45 seconds
- Chat response: 60 seconds
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| Languages |
- English, Spanish, Brazilian Portuguese
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