How to block a sender by ‘from’ name

1. Login to
2. Click on the “gear” icon in the upper-right hand corner
3. Click on Your app settings > Mail
4. On the left-hand column that appears, click on Automatic processing > Inbox and sweep rules
5. Click on the “+” icon to add a new rule; enter a name
6. Under When the message arrives and it matches all of these听conditions, select It includes these words in the sender’s address
7. Enter the name(s) used by the sender
8. Under Do all of the following, select Mark the message as junk

搁别蹿别谤别苍肠别:听

How to block a sender by email address

1. Login to
2. Click on the “gear” icon in the upper-right hand corner
3. Click on Your app settings > Mail
4. On the left-hand column that appears, click on Accounts > Block or Allow
5. Enter the email address into the Blocked Senders list

搁别蹿别谤别苍肠别:听

• When you are not sure mail is really from who it says it is, you can look at the actual email headers.
• You may also be asked to send the听mail headers听to the Service Desk if you听call听with a question.
  • 滨苍听PC Outlook 2016/2013/2010,听Mac Outlook 2016:听
  • 滨苍听Mac Outlook 2011:听
  • 滨苍听Outlook Web Access听(OWA) aka听:听

Clutter is now turned off by default:听carleton.ca/its/clutter, but can be enabled/disabled by each email user:

• Log into OWA, the web interface to Exchange:听
• Click on the Gear icon in the upper right-hand corner; select Options or search for 鈥淐lutter鈥�, then click on Clutter in the left-hand navigation list (see image)
• Check/uncheck听鈥淪eparate听items identified as clutter鈥�

Q.听Can I听remove the Clutter folder?
A.听No. However using the Outlook Web Interface above, there is a link by which you听can provide feedback to Microsoft about any aspect of听Clutter, including your desire to hide the Clutter folder if you have disabled it.

Q.听How听does Clutter听decide?
A.听

More听Info:听.

Your email听from-address听may now display to some recipients in the format of your听real听email address,听janedoe@cunet.carleton.ca,听rather听than听in the format of your email听alias,听jane.doe@carleton.ca.听This is cosmetic.

• Your actual or听real听email address听is, and always has been, of the form:听JaneDoe@cunet.carleton.ca
  • But any messages听addressed to your听email听alias,听Jane.Doe@carleton.ca, will听still听be delivered听to your mailbox;听you can safely continue to use听your听alias听on your business cards and听websites.
• Note for List server users:听If you have previously signed up to听an external-to-杏吧原创 list-server using your alias, you will听continue听to听receive听the list server mailings.
  • But if听you wish to submit or post messages to your list server,听听you will need to update your list server settings with听your听real听email address,听JaneDoe@cunet.carleton.ca. The instructions to edit your听email address or re-subscribe with your real email address vary by list-server, but are often听found at the bottom of each list-server mailing.

• View by Conversation鈥� may have been enabled. This attempts to sort听messages by similar subject lines (i.e. by conversation). To arrange messages by date-received:
• : exchange.carleton.ca

• Log onto听听with your听MC1
• Follow Microsoft鈥檚 directions:听

If you are unhappy with the spam filtering in Outlook you can tighten or loosen the spam settings, open the听Outlook听app and听Select: Home > Junk > Junk E-mail Options鈥�

• To听tighten听Spam filtering: select the tabs labeled,听Blocked Senders听or听International
  
• To听loosen听Spam filtering: select the tab labeled,听Safe Recipients听> enter an address or an email domain, e.g.听@mofa.go.kr
  Ref:听
  Ref:听
• To听turn off听Spam filtering: select the tab labeled,听Options听> No Automatic Filtering鈥�
  Ref:听

You can also safelist (Microsoft鈥檚 terminology for whitelist) all messages from a given email address:

• Outlook 2013: How to safelist an address:听

• The inability for a PC to resolve the mailserver name, outlook.office365.com, and hence connect, has been reported associated with a听popular anti-virus tool:听
  • If you are using听malwarebytes听, and cannot connect to the mailserver, right-clicking on the malwarebytes task bar icon and disabling its听Web Protection feature.
• Otherwise, this problem can sometimes be听be resolved听by:
  • Disabling the PC鈥檚 Wi-Fi, if it is plugged into Ethernet.
  • Repairing MS Office Suite:听
  • Creating a new Outlook Profile:听
• If the problem听persists, contact the听.

• Check for updates听for听your version of OS X鈥攖his will keep mail.app up-to-date:
  Apple > 杏吧原创 This Mac > Software Update鈥�
• No reported problems听using OS X鈥檚 built-in Mail.app with Exchange O365

• Safari Only:听Safari > Preferences鈥� > Privacy > Cookies and website data: [鉁揮 Always allow
• All Browsers:听To fully log out of Exchange O365 you must quit the browser. There is no need to log out first 鈥� but if you do you will be taken to a page to remind you to quit the browser. The technical reason for this is that web access to Exchange O365 is via an on-premise, 杏吧原创 Federation server. Signing out of听the Exchange O365 web app will听not sign听you out of the 杏吧原创 Federation server 鈥� but quitting the browser will.

• Use a separate browser, if you want to be logged into Exchange O365 and your personal Hotmail or Windows Live mail simultaneously:

e.g. Use听听for your Exchange O365, and听听for your Hotmail

• Use your browser鈥檚听Private听or听Incognito听mode to听force听a login prompt for the credentials for the desired Office 365 account.
• If you regularly access two or more Office 365 accounts, you could use Microsoft鈥檚 generic portal:听听to which you can add each account.听Note: Be sure to specify each听Office O365 account using听its complete email address, e.g. janedoe@cunet.carleton.ca, janedoe@live.com, janedoe@queensu.ca鈥�

Time zone setting in Web set incorrectly to 鈥�(UTC) Monrovia,听Reykjavik?鈥�

• Login to Exchange O365 Outlook Web App
• Set time zone to Eastern Standard time, UTC-5:00:听