Past Event! Note: this event has already taken place.
Mac users cannot send messages on MS Teams when connected to VPN – Fix / Work-Around available
July 6, 2020 — July 16, 2020
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Update as of July 8:
Last week ITS made changes to our VPN service, split-tunneling was turned on to increase capacity and improve performance for video conferencing, a subset of MAC users may experience a problem in MS Teams because of this.
Problem: Mac users connected to the VPN using the native Mac VPN client can experience 鈥� fail to send鈥� Chat messages in MS Teams.
Immediate workaround: Dropping the VPN connection solves the problem.
Fix: Delete their Mac VPN configuration and re-add as per:聽聽and their VPN client will now be 鈥渟plit-tunneling aware.”
Users can also download the Cisco AnyConnect VPN client to resolve the issue.
Users who require further assistance can contact the ITS Service Desk.
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As of July 6:聽 Once connected to VPN, Mac users cannot send Microsoft Teams chat messages.聽 The result is an error message stating: “Failed to Send”.聽 If VPN connection is dropped, message functionality resumes.
ITS is aware of the issue and working on a resolution.