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How to print from your Windows device

Note: only Windows 10 and newer is supported.

1. Connect your Windows device to CU Wireless using your My �Ӱ�ԭ�� One username and password.
   1. Click here for help connecting to CU Wireless
   2. Click here for help with My �Ӱ�ԭ�� One
2. Ensure you have money in the Convenience account on your Campus Card to pay for the print job
   3. I know I have money in my Convenience account, but the printer says I have $0
      1. There may be a hold on your Campus Card account, please contact the Campus Card office to ask if it can be removed.
3. Download & Install the
   1. Run the Mobility Print installer
   2. Click “Okay” to begin installation.
   3. Choose “I accept the agreement”, then click Next
   4. Choose “CUontheGO” (or “Mobility-Print”) as your printer, then click Next.
      • If you get an error saying the software is unable to retrieve the printer list, you may need to enable the “Internet Printing Client”. Here’s how to do so:
      • Open the Start menu and search for “turn Windows features on or off”
      • Expand “Printer and Document Services”
      • Check the box for “Internet Printing Client,” and then click “OK.”
      • Restart your computer to apply the changes
      • Lastly, reinstall Mobility Print and run it again
   5. Log in using your My�Ӱ�ԭ��One credentials. You will only have to log in the first time you use this system.
4. Open the document you want to print, then click “File”, then “Print”
   1. Note this may vary based on the software being used, do whatever you need to get to the print dialog for your software/document
5. Choose ‘CUontheGO’ as your printer.
   1. Select your desired ‘Print Options’ (e.g. B&W/color, one-sided vs two-sided, etc).
   2. If your device doesn’t list CUontheGO as a printer option
      1. Confirm you are connected to CU Wireless
      2. Temporarily disable any firewall, antivirus, or privacy software you are running and try again
      3. Uninstall and then reinstall the ‘ app
      4. If using Windows 11, you may need to install/enable the Internet Printing Client:
         • At the Windows start menu, search for “Turn Windows features on or off”
         • Expand “Printer and Document Services”
         • Check the box for “Internet Printing Client,” and then click “OK.”
         • Restart your computer to apply the changes
         • Reinstall the ‘ app
6. Press ‘Print’.
   1. Your print job will now be sent to your personal CUontheGO print queue. Note that it can take a few minutes for your print job to be processed and appear in the print queue. The larger the file being sent, the longer it may take.
   2. Note that your print queue can be accessed at ANY CUontheGO device on campus.
7. Go to any CU on the GO devices on campus, and swipe your Campus Card to log in
   1. The card reader is found on the right side of all CUontheGO machines.
   2. Alternatively, you can log in by typing your My�Ӱ�ԭ��One username and password in on the touchscreen of the printer
   3. Help topics:
      1. When I swipe my Campus Card, it says it’s unrecognized and I need to link it to my account. But when I enter my MC1 credentials, it fails.
         This likely means that your Campus Card is no longer readable by the printer, and you need to visit the Campus Card office. They will test your card, and if it’s the source of the issue, they will get you a free replacement. In the meantime, you can still log in by typing in your MC1 credentials (without swiping the card first) to print your document(s).
8. Press ‘Access Device’ on the touchscreen
   1. Note that the access device screen also shows you your Campus Card Convenience account balance
9. Press ‘Release’ on the touchscreen to access your print queue.
10. Select the job(s) you want to print on the touchscreen
    1. Print job not showing? Here are common reasons why:
       1. If you submitted your print job within the past 5 minutes, your print job is still being processed by the print server. Log out, wait a few minutes, then log in again.
       2. Please ensure that the paper size used in the document and/or print driver is set to one of our 3 supported sizes (Letter, Legal, or Ledger/Tabloid). If you use a different paper size (e.g. A4, A3), it likely won’t appear in the print queue.
       3. If you submitted your print job more than 12 hours ago, please note that all unprocessed print jobs are cleared from the queue after 12 hours. Resubmit the job and it should appear again.
       4. You may be using a non-supported file type. Here are the file types supported by our system:
          • Microsoft Office (doc, docx, xls, xlsx, ppt, pptx)
          • Adobe PDF
          • Image files (JPG, GIF, PNG, BMP, TIFF)
          • Web pages (HTML, HTM)
          • Text files (txt, rtf)
          • OpenOffice (.odt, .ods, .odp)
11. Press ‘Print’ on the touchscreen, and your document will appear shortly!
    1. Did nothing happen when you tried to print your document?
       1. Confirm your document is set up in a supported paper size. CU on the GO printers all stock 8.5×11 (letter), 8.5×14 (legal), and 11×17 (ledger/tabloid) paper sizes, which are standard North American paper sizes. If your document is set up on a different page size (such as A4 or A3), the document may not print, even if it does appear in the print queue.
       2. Please note that your document will not print if the , is , or if the file is in . Click the links for possible solutions.
       3. Please note that you will not be charged for print jobs that don’t actually print. If you feel that you were incorrectly charged, you can request a refund via the form found on our support page.

Basic Troubleshooting Steps

If you’re having problems with a specific CU on the GO printer, such as it being out of paper, having a paper jam, being out of toner, or not powering on, the simplest and quickest solution is to try using a different CU on the GO device on campus. See our locations page to find the next closest device to you!

You can also visit our troubleshooting tips page for a more complete list of common issues when printing.

I need help!

• Visit the IT helpdesk, found on the fourth floor of MacOdrum Library. They are best suited to solve issues with your specific device.
• Call The Print Shop at 613-520-3625
• Email The Print Shop at theprintshop@carleton.ca