Student Referral Guide
This Student Referral Guide is designed to help members of the 杏吧原创 community learn about the wide range of services and programs aimed at helping students throughout their time at 杏吧原创 and to quickly refer students to the appropriate office.
Quick Referrals
Below are central support service offices where you can quickly refer a student based on their area of concern.
Academics
Visit the Registrar’s Office in room 300 Tory Building or call 613-520-3500
Finances
Visit Awards and Financial Aid in room 202 Pigiarvik (釔贬拫釔娽晲釙曖拑) or call 613-520-3600
Employability
Visit Career Services in room 401 Tory Building or call 613-520-6611
Campus Life
Visit the Student Experience Office (SEO) in room 430 Tory Building or call 613-520-7595
Wellness
Visit Student Health and Wellness in room 3600 杏吧原创 Technology and Training Centre or call 613-520-2600 ext. 1358
Current Students Website
View student news, events and search our various support services.
Stay Informed and Support Wellness
杏吧原创 Mobile
Stay up to date with the latest student news and events, view class schedules and receive push notifications for emergencies, grades and campus life updates.
杏吧原创360
A complete student experience hub with easy access to 杏吧原创 Central, cMail, Brightspace, a personalized intray, student events and timely supports services.
Care Reports
If you are concerned about a student and are looking to connect them with resources and support, you are encouraged to submit a Care Report.
Wellness Services Navigator
Designed to help 杏吧原创 students create a curated list of mental health and wellness resources that are available to them, both on and off-campus.
Comprehensive List of Support Services
- Academic Advising Centre (AAC)
-
302 Tory Building | 613-520-7850 |
- changes (major, minor, degree program)
- course load and impacts of dropping or adding courses
- rules and regulations, Academic Continuation Evaluation (ACE)
- supports students experiencing academic difficulty
- understanding the academic audit/Academic Status Report (ASR)
- Academic Department or Faculty
-
- course selection
- course substitutions and equivalencies
- access to courses that are full
- prerequisites and preclusions
- questions about internships and placements, courses taught off-campus or abroad; international exchanges
- opportunities for graduate studies
- Admissions Services
-
315 Pigiarvik (釔贬拫釔娽晲釙曖拑) |
- admission process
- credit transfer
- degree transfer
- Awards and Financial Aid
-
202 Pigiarvik (釔贬拫釔娽晲釙曖拑) | 613-520-3600 |
- government student financial aid
- OSAP information and administration
- undergraduate scholarships and bursaries
- work-study program
- budgeting tools and resources
- 杏吧原创 Athletics
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Athletics Building | 613-520-4480 |
- fitness centre, classes and personal training
- open swimming and aquatic programs
- open recreation and intramurals
- adaptive sport programs
- varsity and club sports
- Campus Card Office
-
407 Nideyin脿n | 613-520-3547 |
- campus card and Universal Transit Pass (U-Pass)
- campus meal plans
- deposit funds (online or in-person)
- Galleria booking
- lost and found
- Campus Safety Services
-
203 Pigiarvik (釔贬拫釔娽晲釙曖拑) | 613-520-3612 | | 613-520-4444 (emergency)
- patrol, CUSERT, parking and technical services
- support, incident reporting, medical and emergency response
- community engagement/Engagement and Inclusion Officer program
- crime prevention initiatives and physical security systems
- safety planning, safety and emergency preparedness
- Career Services
-
401 Tory Building | 613-520-6611 |
- career advice and major exploration
- career & networking fairs, employer recruitment sessions, networking opportunities
- job postings ()
- Accessible Career Transitions (ACT program)
- International Student Employment Program
- Centre for Indigenous Support and Community Engagement
-
- individual counselling services (Indigenous cultural counsellor)
- Indigenous student academic advising
- student resources
- Medicine Lodge
- Ojigkwanong Indigenous Student Centre
- Centre for Student Academic Support (CSAS)
-
4th Floor, MacOdrum Library | 613-520-3822 |
- “How to鈥” drop-in sessions
- one-on-one appointments
- online resources (Brightspace)
- Co-operative Education
-
1400 杏吧原创 Technology and Training Centre | 613-520-4331 |
- co-op admission and eligibility inquiries
- co-op employment and job posting inquiries
- co-op student job search preparation
- co-op work term monitoring and support
- Engineering Academic Support
-
2090 Minto Centre | 613-520-4067 | | carleton.ca/engineering-design/beng-first-year/
- course selection
- registration assistance
- first-year academic advising
- learning support, peer tutoring
- engineering academic regulations
- Equity and Inclusive Communities
-
3800 杏吧原创 Technology and Training Centre | 613-520-5622 |
- equity and inclusion consultation
- sexual violence prevention and survivor support
- discrimination, harassment and accommodation response
- education and training
- From Intention to Action (FITA)
-
407 MacOdrum Library | 613-520-2600 ext. 1028 |
- weekly mental health and academic counselling sessions
- feedback provided by assigned counsellor
- one-off sample mental health/academic counselling sessions
- Thriving in Action group workshop series
- Global Opportunities & International Student Services Office (GO-ISSO)
-
4th floor MacOdrum Library | 613-520-6600 | carleton.ca/go-isso
- transition and engagement support for international students
- immigration information and support
- University Health Insurance Plan (UHIP) administration
- incoming and outgoing exchange programs
- international internship program
- international mobility opportunities and partnerships
- Graduate Studies
-
512 Tory Building | 613-520-2525 |
- graduate student registration, degree audit, student records and graduation requirements
- professional development for graduate students
- graduate student communications
- award and scholarship opportunities
- graduate student support
- Health and Counselling Services: Counselling Services
-
2500 杏吧原创 Technology and Training Centre (CTTC) | 613-520-6674 (press 2) |
- counselling single sessions bookable in advance and by chosen provider
- urgent/same day counselling support and short notice bookings available
- groups and workshops
- Health and Counselling Services: Health Services
-
2600 杏吧原创 Technology and Training Centre (CTTC) | 613-520-6674 (press 1) |
- most medical appointments bookable online or through the CHR Connect app
- booked appointments for birth control, immunizations, mental health care, prescription renewal, etc.
- same day/acute care bookable online 24 hours in advance for UTI, STI, cough/cold, recent injury, etc.
- Housing and Residence Life Services
-
261 Stormont House | 613-520-5612 |
- room changes/interpersonal conflict
- personal/health (residence counsellor)
- support for residence students
- upper-year residence
- Information Technology Services (ITS)
-
4th Floor MacOdrum Library | 613-520-3700 |
- accounts and passwords
- campus computers
- student email (@cmail)
- CU-Wireless network
- IT support (ITS Service Desk Customer Portal, chat, email, phone)
- Instructor
-
- questions about courses, syllabi, assessments
- permission to register in a course, prerequisites and preclusions
- internships and placements
- learning outcomes
- opportunities for graduate studies
- thesis or essay stream decisions
- MacOdrum Library
-
613-520-2600 ext. 2734 |
- chat or text support at library.carleton.ca/help or 613-595-4245
- Library Services Desk
- Research Help Desk
- bookable study spaces
- New Sun Joy Maclaren Adaptive Technology Centre
- Office of Student Affairs
-
430 Tory Building | 613-520-3126 |
- student conduct
- substance use health and harm reduction
- Student Rights and Responsibilities
- Ombuds Services
-
511 Nideyin脿n | 613-301-3920 |
- impartial and confidential support and guidance
- complaints and concerns of unfair treatment
- conflict coaching and informal resolution
- academic integrity, grading concerns and appeals
- petitions, misconduct, and landlord or tenant issues
- Paul Menton Centre for Students with Disabilities (PMC)
-
501 Nideyin脿n | 613-520-6608 |
- disability-related academic accommodations
- supplemental volunteer notetaking services
- individual learning support services
- assistive technology support
- disability counselling
- Registrar鈥檚 Office
-
300 Tory Building | 613-520-3500 |
- Change of Program Elements (COPE)
- petitions and appeals
- registration and graduation
- student records
- Scheduling and Examination Services
-
508 Nideyin脿n |
Scheduling/Timetabling: 613-520-3610
Examinations: 613-520-4454
McIntyre Exam Centre: 613-520-1571- exam scheduling, exam accommodations, exam technologies
- exam administration, proctoring/invigilation, exam support for in-person or online assessments
- distance exam service for those studying remotely
- external exam proctoring
- academic classroom booking, central space management system
- Science Student Success Centre
-
3431 Herzberg Laboratories | 613-520-2600 ext. 3111 |
- peer mentoring
- skill and knowledge enhancing workshops
- networking events and research opportunities
- community building events
- medical and health care professional school applications
- Sprott Undergraduate Student Services Office
-
3014 Nicol Building | 613-520-3208 |
- Sprott program advising: program advising and administration
- business career advising: Sprott Careers
- Employability Passport
- experiential learning
- Undergraduate Student Resource Centre: student success and support
- Strategic Initiatives (Students and Enrolment)
-
420 Tory Building |
- student communications (newsletter, social media)
- student websites (Students, Wellness, Convocation)
- 杏吧原创360 Student Portal
- 杏吧原创 Mobile app
- student support documents
- Student Accounts
-
301 Pigiarvik (釔贬拫釔娽晲釙曖拑) | 613-520-3626 |
- tuition letters and estimates
- tax receipts
- payment receipts
- information on tuition, compulsory fees, payment methods, financial holds, refunds
- Student Experience Office (SEO)
-
430 Tory Building | 613-520-7595 |
- leadership development programs
- new student orientation programs
- student activities programming
- student group space bookings
- U-Pass opt-outs
- Teaching and Learning Services
-
- Future Learning Lab
- I-CUREUS, FUSION
- Students as Partners Program
- Experiential Learning Hub
- Brightspace resources
- Future Learning Lab
- Wellness Services
-
杏吧原创 Technology and Training Centre (CTTC) |
- enhance support for student health, mental health and wellness
- health promotion services (information, resources, events, workshops)
- 杏吧原创 Therapy Dogs
- Wellness Desk (located in MacOdrum Library)
Care and Support
3600 CTTC | 613-520-2600 ext. 1358- care reports
- support for students struggling with academic, mental health, financial or psychosocial issues
- resource navigation and coordination
- recognize, respond, refer and report (workshops)
- student emergency funding