Emergency Exam Support Line
Scheduling and Examinations Services operates an emergency toll-free call line for exam related emergencies, and technical disruptions.
Exam-Related Emergency Toll-Free Call Line:听1-877-557-2930 (Canada & USA)
Outside Canada/US Exam Emergency:听+1-613-518-2601
Scheduling and Examinations can also be contacted during office hours via the department line.
SES Contact (Non-Emergency):听613-520-2600 x1571
Instructors can find more information on available examination services via .
Exam Support Ticket
Students and Faculty can report exam related issues or contact the department about exam related concern via an . A staff member relevant to the subject of your query will be assigned to your ticket and we will strive to respond to your query within 24 hours during regular business hours.
For an exam in progress please use Live Chat feature or contact the Emergency Support Phone line
Scheduling and Examination Services can also be contacted by email via OnlineExams@carleton.ca for online exam matters and ExamRoom@carleton.ca for anything relating to in-person exams at a McIntyre Exam Centre location. The inbox is monitored during regular business hours.
Hours of Operation
Exam support services operate according to the schedule below. During formally scheduled exam periods such as finals and deferrals, the exam support services run when final exams are scheduled. Operating hours will be extended to accommodate exams that opt into MEC services during the teaching term.
Instructors can find more information on available examination services via .
| Exam Support Service | Monday-Friday | Saturday & Sunday |
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| Emergency Exam Support Line | Regular Hours: 8:30am-4:30pm
Winter 2026 Final Exams April 13-22: 8:30am-10:00pm |
Regular Hours: Closed
Winter 2026 Final Exams April 11: 1:00pm-10:00pm |
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| Exam Support Tickets | 8:30am-4:30pm | Closed | |||
| 8:30am-4:30pm | Closed | ||||
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