1. Creating a new message
2. Testing your message
3. Sending your message

杏吧原创

Creating a new message

Creating a new message to send to the members of a list is a multi‐step process. First you create the message, then you test it. If the message does not look the way you intended, you can modify the message, then test it again. Once the message is correct, you can then approve the message and Lyris starts processing a copy of the message that gets sent to each member of your list.

From within the Lyris web interface ():

To create a new mailing using the Lyris web interface, from the left menu bar, go to Mailings and select New Mailing.

You should to include a Subject line, and then add the text of your message on to the HTML message window. If necessary, you can format the text and insert other HTML elements such as links or pictures. If there is no need for additional formatting, you can skip the HTML block, and include your text into the Text message block below.

Testing your message

Once your text has been included, you can scroll down to the bottom of the page and click on the Save And Test button.

You will now see the following dialog:

Once you click OK, a test message will be sent to your own mailbox.

Click OK again, and you will see the Need Approval window.

Go to your mailbox (associated with the email address you use to log in to Lyris) and confirm that the message looks the way you intended.

If it does not look the way you want, go back to Lyris and click on the ID number next to the message entry and you will be taken back to the window where you can continue editing the message contents. Send another test to confirm: you want to do this every time you modify the content of the message. The reason for this is that you want to make sure the mail client software displays the content correctly.

Sending your message

Once the test message is rendering the way you want, click Send. This will send a copy of your message to all members in the mailing list.

You can check on the progress by clicking Home on the Menu.

If you click on Overview, you can obtain detailed information on the progress of your mailing.

Depending on the number of members on the list, it may take the server up to an hour to process the mailing.

1. 杏吧原创 University’s Listserv:
2. Who can use the 杏吧原创 Listserv?
3. What types of lists are there?
4. What do List Administrators do?
5. How Can I Become a List Administrator?
6. 杏吧原创’s Listserv Performance
7. How quickly does 杏吧原创’s Listserv deliver email messages?
8. Need Help?

杏吧原创

杏吧原创 University’s Listserv:

A Mailing List service (Listserv) is a tool to communicate with a number of people through a single email address. When someone sends a message to a Listserv email address, that message goes out to all members subscribed to the list.

杏吧原创 University Mailing List service uses a product called Lyris ListManager Listserv, version 12.4. This Listserv is hosted by Information Technology Services (ITS), and is free: there are no subscription fees for list owners or list members. Anyone who has access to email can take advantage of the service.

To request the creation of a Mailing List, click the button below or contact the ITS Service Desk; a Service Desk technician will then route the request over to the Lyris team who will create and configure the mailing list, assigning the requester as List Administrator. The List Administrator then adds members to the mailing list using their email address, where they will receive the messages sent out using the Listserv.

Who can use the 杏吧原创 Listserv?

The 杏吧原创 University Listserv is used by faculty, staff, students and alumni. Priority is on supporting recognized university activities, including instruction, research and administration, as well as student groups. As example, there are mailing lists for:

• academic departments
• students enrolled in specific courses
• councils, boards, advisory groups
• student organizations
• alumni groups
• administrative groups
• outreach/engagement activities
• clubs
• … and many more.

Mailing lists are requested and owned by members of the 杏吧原创 community, but list members do not necessarily need to be affiliated with 杏吧原创: membership on a specific list depends on the purpose and scope of the list.

What types of lists are there?

There are two types of mailing lists that can be created, each with its own intended purpose.

1. Announcement List – The owner and/or administrators of the list are the only people who are allowed to create and send messages to the members/subscribers. The communication flows one way — from the list administrators to the list subscribers.

This type of list is used for sending out newsletters, event announcements and dissemination of information that does not require feedback from the subscriber.

2. Discussion List – The list administrators/owners as well as the list subscribers are both permitted to post messages to the list. The communication flows two ways – between the administrators and the subscribers, and back and forth between different subscribers.

This type of list is used for collaborative groups engaged in the exchange of ideas and information centered on specific topic or interests.

What do List Administrators do?

List Administrators can be faculty, staff or students, that is, they are members of the 杏吧原创 Community. There can be more than one List Administrator for each list.

The List Administrator is responsible for the following:

• To act as a point of contact for any issues or questions list members may have.
• To maintain the ownership and any changes in list ownership. This includes adding or removing other List Administrators.
• To deal with bounced email messages. Usually this happens when a subscriber’s email address is not valid (e.g., they leave the University and forget to unsubscribe) or their email service is down for an extended period. The List Administrator investigates when email messages bounce back to the server by looking at the error message generated by the system.
• To actively participate as moderator of the discussions. If the discussion becomes too intense on a certain issue, the List Administrator should step in and ask the particular list members to continue their discussion outside of the list.
• List Administrators/owners who require support deal directly with the ITS Lyris Support.

How Can I Become a List Administrator?

Any 杏吧原创 University faculty, staff or student can become an Administrator for an existing list, provided the owner of the list authorizes this access.

To become a List Administrator of an existing 杏吧原创 Listserv, please contact the list administrator of the list and request to be added. If you do not know who the list administrator is, then you can contact the ITS Service Desk and request to be added to the list.

杏吧原创’s Listserv Performance

The Lyris Listserv will attempt to distribute e-mail to list members within twenty-four hours.

Under normal circumstances, 杏吧原创’s Listserv should be able to deliver all mail to 杏吧原创 email addresses within 24 hours. However, ITS and the Listserv software have no control over delivery to list members who are outside the institutional email service (i.e., email accounts not suffixed by @carleton.ca or @cunet.carleton.ca).

Additionally, there are other limitations related to the configuration of each list (e.g., if a subscriber sets digest mode, then distribution occurs only once a day. In digest mode, individual messages that would normally be sent out as they are received are combined into a single message and sent out only once).

If membership on a specific list is large, ITS recommends to schedule the announcements/posts for after hours or during a time when email traffic is low.

The 杏吧原创’s Listserv is not to be used for the purpose of marketing or advertising. ITS reserves the right, at all time, to shut down a list for any of the following reasons:

• large mailings overloading the servers;
• mailings that cause 杏吧原创 University to get blacklisted;
• Disruptive usage (e.g. spam or phishing) is suspected.

Owners should keep these guidelines in mind when posting time-sensitive material.

How quickly does 杏吧原创’s Listserv deliver email messages?

A Listserv is a convenient and, usually fast tool for communication with a group, but if you require guaranteed immediate delivery, you should not rely solely on the Listserv. As with all email, delivery can occasionally be delayed.

Messages sent to 杏吧原创 lists undergo the same antivirus and spam checking as all email traffic. It is possible that the format or content of your message may trigger the spam filter.

Need Help?

Information Technology Services (ITS): is responsible for supporting List Administrators of a list. The ITS Lyris Team creates and deletes lists, adds/removes list administrators, uploads membership lists and reset passwords upon request, as well as helps List Administrators with setup and configuration of their lists.

To contact ITS Lyris support, please send requests to the ITS Service Desk, by email to its.service.desk@carleton.ca or by phone at 613-520-3700.

2. Type in the email address you were set up with as list administrator, then press 贰苍迟别谤听

3. You will soon receive an email message with a link to create a new password.

If you need additional assistance, please contact the ITS Service Desk at its.service.desk@carleton.ca or 613-520-3700

1. Add an administrator
2. Add multiple members to a list
3.  Import Members from a Text File
4. Import Members from a Spreadsheet
5. Delete a List

杏吧原创

As there are many  features and capabilities within the Lyris ListManager, it is recommended that you reference the on-line help. You can simply click on the  on some of the screens within the Lyris Listserv application or go directly to the .

Add an administrator

 A server administrator or a list administrator (owner) can add another member as list administrator. A list can have more than one list administrator and every list administrator can have their own password.

1. Log onto the list ():
2. Go to the ‘Utilities’ tab
3. Click on the ‘Administration’ link
4. Then select the ‘Administrator’ and then ‘List Administrators’ links
5. Click on “Create new Administrator” button 
6. From the ‘Basics’ tab, type in the email address and name of the person.  Email address format is ” firstname.lastname@carleton.ca ” (all lowercase)
7. Type in a password for the person and then type it again to confirm
8. Click on the ‘List Administrator’ tab, first 3 bullets should say YES, the 4th bullet NO, and the last bullet YES.
9. No changes are required to other tabs
10. Click on the “Save” button.

Add multiple members to a list

As a List Administrator, you can add multiple members to the list.

1. Select the list ():
2. Click on the “Members” tab
3. Click on “Add Members”
4. Click on “Add Many Members”
5. A new window will appear; here you will be able to type in multiple members email addresses.  (Names are not added with this form, only email addresses). 
6. Once all of the addresses have been added, click on “Save”.

 Import Members from a Text File

This is the easiest technique to upload a large number of members into a list.  The file must be a straight text file, a spreadsheet or word documents are not accepted.

From within the Lyris list web interface ():

1. Click on the “Members” tab
2. Click on “Add Members”
3. Click on “Import Members from a Text File” 
4. Click on the “Choose File” button and then find and select the file to be uploaded from your computer or directory where the file is located.
5. Leave all other fields as the “default” – no changes required
6. Click the “Import” button to import the addresses into your list
7. Click on the to get context sensitive “help” for the format of the text file, see examples below:

bob@example.com
bob@example.com Bob Shelby
bob@example.com (Bob Shelby)
Bob Shelby
In this format, the email addresses and names will be added as listed.

Import Members from a Spreadsheet

From within the Lyris list web interface ():

1. Click on the “Members” tab
2. Click on “Add Member”
3. Click on “Import Members from a CSV File” 
4. Click on the “Choose File” button and then find and select the file to be uploaded from your computer or directory where the file is located.
5. Leave all other fields as the “default” – no changes required
6. Click on the “Import” button to import the addresses into your list
   An example of one format of a file is as follows:

EmailAddr_,FullName_,Company,Phone
bob@example.com,Bob Shelby,Shelby Corp.,555-555-5555

Delete a List

Only an ITS Lyris System Administrator can delete a list.  To have a list deleted, please contact the ITS Services Desk  or call 613-520-3700.