Appendices Archives - Exchange

D. Addresses vs Aliases

charlottebradley — Fri, 08 Dec 2017 20:16:04 +0000

Email Address
Email Alias
Examples
Related FAQ

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Email Address

An email address points to a mailbox residing on an email server, where your received and sent messages are stored. Your mailbox containing your email messages is accessible via an email client program (e.g. Outlook, mail.app, Thunderbird, etc.), a smartphone or tablet, and a web-browser.

Email Alias

At �Ӱ�ԭ�� university, any address ending in @carleton.ca is actually an email alias.

An email alias has no mailbox or storage associated with it.
An email alias always points to another email address.
Whenever an Exchange mailbox is created, an email alias is also created pointing to it; however you may to have your email alias re-pointed — for example, to a , or even to an external email address.

Examples

Email Addresses vs Aliases

Email addresses:
janedoe@cunet.carleton.ca, janedoe@mae.carleton.ca, janedoe@physics.carleton.ca, janedoe@doe.carleton.ca,

Email aliases
jane.doe@carleton.ca, jane_doe@carleton.ca

Related FAQ

Why do I receive email meeting invitations as .ICS files rather than as Exchange invitations?: ��Exchange Calendar

I subscribe to a listserv. I still get the emails, but I can no longer post for some reason?

When you subscribe to a listserv, it notes your from-address. Depending on when you first subscribed to a particular listserv from �Ӱ�ԭ��, your from-address could have been any of:

jane_doe@carleton.ca
jane.doe@carleton.ca
janedoe@cunet.carleton.ca

Whichever of those it was, email addressed to it will still arrive in your mailbox. So if all you wish to do is continue receiving emails you need do nothing.

However if you wish to post (i.e. send an email to to your listserv), and you receive a message that you are no longer authorized, you will need to update your email address with the listserv to:

janedoe@cunet.carleton.ca

Check the bottom of a recent listserv message. Many listservs append instructions or a link for updating your �𳾲��. ��Worst-case, you can unsubscribe and then re-subscribe to��allow you to once more post to your listserv.

If my��alias is��jane.doe@carleton.ca, why do some recipients see��janedoe@cunet.carleton.ca?

Your actual �Ӱ�ԭ�� Exchange email address is (and has��always been):��janedoe@cunet.carleton.ca.

However, �Ӱ�ԭ�� had been��intercepting outbound messages from the on-premise Exchange 2007 mail server and altering each message’s��email header so that it appeared to be coming from the email alias: jane.doe@carleton.ca.

Unfortunately this practice of��altering��outbound email messages had��drawbacks:

it introduced another point of failure and delay, since it requires all outbound email messages pass through an additional process��at �Ӱ�ԭ��, where the alteration of the email from-address can take place;
it prevented the use of per-message encryption, as any encrypted messages were flagged as having been “tampered with” when their from-address was altered.
when the on-premise Exchange 2007 mail server was retired, it would have been��difficult to implement for Exchange O365, since it would haved required all outbound messages from this hosted service be first redirected back to �Ӱ�ԭ�� for alteration of their from-address, before��then being sent onward to their destinations.

Given these drawbacks and the fact that your email is still always delivered to you, regardless of whether it is addressed to your��actual Exchange address, or to your��email alias, continuing to intercept and alter the from-address of��all outbound email messages was��not desirable.

While some of your��recipients may “see” your actual Exchange���𳾲��, you��can��continue to include your email alias in your message��signatures, on your business cards, and on your web sites. Regardless of which��address your recipients use, your messages will be delivered to you.

Are��jane_doe@carleton.ca and jane.doe@carleton.ca both email aliases?: Prior to 2012, �Ӱ�ԭ�� email aliases used an underscore separator:��jane_doe@carleton.ca.��In 2012, the separator��was changed to a��“.” Any who had an��alias with an underscore had that format grandfathered, so��that they have two aliases, one with an underscore and one with a period; both��forms of their email alias are��accepted interchangeably. Any��new��faculty or staff member will only have the newer��jane.doe@carleton.ca��format as their alias.

C. Shared Mailboxes & Public Folders

charlottebradley — Fri, 08 Dec 2017 20:15:08 +0000

Shared Mailbox
Public Folder
Related User Guides:

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Shared Mailbox

A Shared Mailbox is a mailbox to which multiple users have access and from which, multiple users can send/receive messages. It can serve as a common repository for a departmental email address. It can also contain folders and sub-folders, which everyone with access to the Shared Mailbox can save to or read.

Shared Mailboxes are created on request by the . Once created, see the User Guides below to Access the Shared Mailbox from Outlook on a PC or Mac.

Note 1. All folders or sub-folders created within a Shared Mailbox share the same access permissionsas the Shared Mailbox — you cannot have different access permissions for a particular sub-folder with a Shared Mailbox.

Public Folder

A Public Folder is a deprecated service that Microsoft is phasing out in favour of Shared Mailboxes. Like Shared Mailboxes, Public Folders also allow multiple users to save to or read from a common folder in Outlook. By default however, Public Folders have no associated email address, although one can be assigned to enable the resulting Mail-enabled Public Folder to receive email messages.

Note 2: ITS is no longer creating new Public Folders; nor mail-enabling, existing Public Folders. Instead, you may request a Shared Mailbox.

Note 3: The existing Public Folder hierarchy is visible to every mail user at �Ӱ�ԭ�� — not the contents of the Public Folders of course, but the names of every Public Folder. If you continue to use any Public Folders, exercise discretion in how you have named them, since that name is visible to everyone at �Ӱ�ԭ��.

Related User Guides:

| Troubleshooting:
, i.e. exchange.carleton.ca (Microsoft link)
(3rd-party link)

B. Performance Tweaks

charlottebradley — Fri, 08 Dec 2017 20:12:58 +0000

PC Outlook

Speed��start-up of PC Outlook or opening��of attachments:��Disable any��Outlook Add-ins��you don’t need:

Outlook��> File > Options > Add-Ins > Go…
Uncheck all Add-Ins except��Microsoft��Exchange Add-In
��“O��”

Speed up filing messages��in PC Outlook by��Enabling Cached Mode.

Outlook��> File > Account Settings��> Account Settings…> Change…
Check “Use Cached Exchange Mode”
Click “next”, then “Finish”

Note: if you later have problems, the ITS Service Desk may have you disable Cached Mode��as part of the troubleshooting process.

Unreliable Connections to Exchange server? Try creating a new Outlook Profile:

Windows Start Menu��> Control Panel > Mail > Show Profiles…> Add… > Create New Profile
Enter new profile name and click “OK”
Enter name and email address (e.g.��janedoe@cunet.carleton.ca��NOT��jane.doe@carleton.ca��or��jane_doe@carleton.ca)

Ensure Wi-Fi is disabled on your PC,��if you are using a wired Ethernet connection:

Windows Start Menu��> Control Panel > Network and Sharing Centre
Turn off Wi-Fi (if enabled):��Select Wi-Fi Network Properties and Disable.

A. Configuration Reference

charlottebradley — Fri, 08 Dec 2017 20:09:49 +0000