Archives - Information Technology Services /its/category/students-2/ Ӱԭ University Fri, 24 Sep 2021 17:30:04 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.1 Report phishing button now available on Outlook /its/2021/report-phishing-button-now-available-on-outlook/?utm_source=rss&utm_medium=rss&utm_campaign=report-phishing-button-now-available-on-outlook Tue, 06 Jul 2021 17:06:33 +0000 /its/?p=28436 ITS has added a new feature to Outlook mail.

The “Report Phishing” button allows you to easily report phishing emails. You no longer need to manually forward email messages or attachments to the Service Desk or to phishing@carleton.cato report a phishing message.

By using the button to report phishing attempts, you will be helping the security team to better identify dangerous attacks in order to protect your personal information and University data.

If enough people report a phishing attempt, machine learning will automatically block it – even after hours.

For more information, please visit the Report Phishing help page.

]]> Beware of Phishing Emails circulating on campus w/regards to Terminate Office 365 email /its/2021/beware-of-phishing-emails-circulating-on-campus-appears-to-be-from-carleton-2/?utm_source=rss&utm_medium=rss&utm_campaign=beware-of-phishing-emails-circulating-on-campus-appears-to-be-from-carleton-2 Thu, 29 Apr 2021 14:53:27 +0000 /its/?p=28214 Please beware of phishing emails circulating on campus with the subject of ‘PROCESS HAS BEGUN’ and with regards to ‘Terminate your Office 365 email’.

This email message is a phishing attempt and should be deleted immediately.

If you clicked on the link within the email message or have already responded to the email, please change your MyӰԭ One (MC1) password immediately. If you require assistance, please contact the ITS Service Desk at 613-520-3700.

How can you tell if emails or online posts are phishing/scams?

  • The sender asks to send money/or other form of money such as Bitcoin, gift cards, cheques, etc.
  • Asks you for your password or directs you to a webform asking for your password
  • The subject line is in all caps
  • There is a call for immediate action – “download this now” or “confirm your email identity now” or “Action Required: deposit your money, Start Claim” or “click on the link below”
  • There are spelling or grammatical errors in the email

Please visit ourIT securityweb page for more tips on protecting yourself online.

]]> Beware of Phishing and Malware emails containing attachments /its/2021/beware-of-phishing-and-malware-emails-containing-attachments/?utm_source=rss&utm_medium=rss&utm_campaign=beware-of-phishing-and-malware-emails-containing-attachments Mon, 22 Mar 2021 17:07:25 +0000 /its/?p=28034 ITS has received reports of phishing and malware-related emails targeting the Ӱԭ community. These messages include an attachment, most often a Zip file that contains a Microsoft Word, or Microsoft Excel Document. When opened, this Microsoft Office document will prompt you to enable Macros in order to properly view the message, but will infect your computer with malware. These emails could appear to be from someone you know, or could be impersonating another member of the community.

The prompt to Enable Macros differs between Microsoft Office applications and versions, but may look like the one below.

If you receive emails with attachments, please be cautious and do not open the attachment if you do not know the sender. If you are not expecting an attachment from the sender we would suggest you reach out separately to the sender to confirm that it is legitimate.

If you have opened attachments that prompt you to enable macros, please disconnect your computer from the network and immediately contact the ITS Service Desk or your departmental computer support for assistance.

How can you tell if an email or online post is a scam?

  • Appears to come from someone at the University, but has an [External Email] tag
  • Requires a fee to apply for a job or asks you to send money, Bitcoin, gift card, cheques, etc.
  • Requests your password or directs you to a webform asking for your password
  • Has an immediate action such as “download this now” or “click on the link below”?
  • Tries to invoke an emotional response to get you to take an action without thinking
  • Is filled with spelling and grammatical errors

For more information on scams and how to protect yourself, visit the .

Contact the ITS Service Desk:

Email:its.service.desk@carleton.ca
Phone:613-520-3700
Chat:carleton.ca/its/chat

]]> Online Learning for Staff, Faculty and Students with LinkedIn /its/2020/online-learning-for-staff-faculty-and-students-with-linkedin/?utm_source=rss&utm_medium=rss&utm_campaign=online-learning-for-staff-faculty-and-students-with-linkedin Wed, 04 Nov 2020 20:56:46 +0000 /its/?p=27370 Are you looking to upgrade or learn new skills? Be sure to check out for on-demand, remote learning opportunities in a wide range of topics.

LinkedIn learning is an online resource that offers courses and instructional content relevant to your professional interests and goals. Your license allows you to learn from over 1400 video tutorials in a wide range of topics including, business topics, software applications, self-care and more. Here are a few examples:

  • Microsoft Teams Quick Tips
  • Leading Virtual Meetings
  • Tips for Great Online Collaboration
  • Communicating with Confidence
  • Introduction to Social Media Strategy
  • PowerPoint Essential Training (Office 365)

All Ӱԭ students, staff, and faculty have free access to LinkedIn Learning until September 2022.

To find out more and to activate your account, visit Learning and Development.

]]> Contact ITS via Chat! /its/2020/contact-its-via-chat/?utm_source=rss&utm_medium=rss&utm_campaign=contact-its-via-chat Wed, 07 Oct 2020 15:09:12 +0000 /its/?p=27318 ITS is happy to introduce a new Chat feature, that allows customers to interact with Service Desk agents in real time. All staff, faculty and students can sign onto the and click on the Chat icon in the lower right corner to start a conversation. Each interaction is transcribed into a Jira ticket that users can reference in the Customer Portal at a later time.

For more information, please visit our Online Help Centre, or contact the ITS Service Desk.

]]> ITS Service Desk Customer Portal /its/2020/its-service-desk-customer-portal/?utm_source=rss&utm_medium=rss&utm_campaign=its-service-desk-customer-portal Wed, 09 Sep 2020 14:59:50 +0000 /its/?p=27161 In addition to traditional contact methods like phone or email, ITS is happy to announce a new tool available to our clients that we hope will improve your ITS engagement experience. Effective immediately, all Ӱԭ staff, faculty and students can now log onto our Jira Service Desk Customer Portal here:

/its/customerportal/

Once logged in, you can raise a service request or report an issue directly from here. You can see a list of your open tickets, check their current status, add additional information or raise additional questions. Any changes will automatically be appended to the ticket for review by the assigned Agent or Support Team. In essence, clients will now be able to engage with the issues they currently have open, in real time.

For more information, please visit our Online Help Center, or contact the ITS Service Desk

]]> Phishing Email – RE: “Canada Payroll” – Appears to be from the “Payroll Admin Department” /its/2020/phishing-email-re-canada-payroll-appears-to-be-from-the-payroll-admin-department/?utm_source=rss&utm_medium=rss&utm_campaign=phishing-email-re-canada-payroll-appears-to-be-from-the-payroll-admin-department Thu, 30 Apr 2020 14:25:15 +0000 /its/?p=26939 Please beware of phishing emails circulating on campus that appear to be from the “Payroll Admin Department” and have a subject of “Canada Payroll”. This is a phishing email and should be deleted immediately.

Please see sample below:

If you have already responded to this email, please change your MyӰԭ One (MC1) password immediately. If you require assistance, please contact the ITS Service Desk at 613-520-3700.

How can you tell if emails or online posts are scams?

  • The sender asks to send money/or other form of money such as Bitcoin, gift cards, cheques, etc.
  • Asks you for your password or directs you to a webform asking for your password
  • The subject line is in all caps
  • There is a call for immediate action – “download this now” or “confirm your email identity now” or “Action Required:
  • deposit your money, Start Claim” or “click on the link below”
  • There are spelling or grammatical errors in the email

Please visit our IT security web page for more tips on protecting yourself online.

]]> Beware of phishing attempts /its/2020/beware-of-phishing-attempts/?utm_source=rss&utm_medium=rss&utm_campaign=beware-of-phishing-attempts Thu, 09 Apr 2020 18:43:54 +0000 /its/?p=26892 During these extraordinary times when the reliance on working and studying remotely has increased greatly, so too has the number of phishing messages.

ITS wants to remind all members of the Ӱԭ community to be extra vigilant with any email messages you receive, or any websites that you visit.

Phishing attempts can be made to look like the message came from a colleague, supervisor, manager or other university official. They can be made to look like a meeting or video conferencing request, an invoice or other document, an offer for services, or a call for help or assistance.

How can you tell if emails or online posts are scams?

  • If the email appears to come from someone at the university, but has an [External Email] tag, it may be a phishing message.
  • The sender asks to send money/or other form of money such as Bitcoin, gift cards, cheques, etc.
  • Asks you for your password or directs you to a webform asking for your password
  • The subject line is in all caps
  • There is a call for immediate action – “download this now” or “confirm your email identity now” or “Action Required:
  • deposit your money, Start Claim” or “click on the link below”
  • There are spelling or grammatical errors in the email
  • if you respond to phishing messages, you may be asked to purchase gift cards or bitcoins for the individual. Do not send gift cards or other monies, and do not reply or respond to the message or engage with the individual.

If you have already responded to a phishing email, please contact theITS Service Deskimmediately.

]]> Phishing Email circulating on campus and Appears to be from Ӱԭ Campus Safety /its/2020/phishing-email-circulating-on-campus-and-appears-to-be-from-carleton-campus-safety/?utm_source=rss&utm_medium=rss&utm_campaign=phishing-email-circulating-on-campus-and-appears-to-be-from-carleton-campus-safety Thu, 02 Apr 2020 20:54:51 +0000 /its/?p=26882 Please beware of phishing email circulating on campus with subject “COVID-19 – Safety Measures” and appears to be from the “Ӱԭ Safety Services”.

If you require assistance, please contact the ITS Service Desk at 613-520-3700.

How can you tell if emails or online posts are phishing or scams?

  • The sender asks to send money/or other form of money such as Bitcoin, gift cards, cheques, etc.
  • Asks you for your password or directs you to a webform asking for your password
  • The subject line is in all caps
  • There is a call for immediate action – “download this now” or “confirm your email identity now” or “Action Required: To deposit your money, Start Claim” or “click on the link below”
  • There are spelling or grammatical errors in the email

Please visit ourIT Securityweb pagefor more tips on protecting yourself online.

]]> Beware of Phishing Emails that appear to be meeting or video conferencing requests /its/2020/beware-of-phishing-emails-that-appear-to-be-meeting-or-video-conferencing-requests/?utm_source=rss&utm_medium=rss&utm_campaign=beware-of-phishing-emails-that-appear-to-be-meeting-or-video-conferencing-requests Mon, 30 Mar 2020 19:47:47 +0000 /its/?p=26859 There have been a large number of phishing attempts over the last few weeks, trying to impersonate video conferencing or virtual meeting websites or services. One of the more common services that is being targeted is the Zoom conferencing services.

If you receive an email that appears to be from Zoom (or another service) or asks you to join a meeting, update your software or account, please be cautious. While there are many legitimate meetings and uses of these services, these messages could also be phishing attempts.

There are a few things that you can look for, when you receive these messages to ensure that they are the legitimate service.

  • Check the URL provided in the message to ensure that the website is the correct. e. for Zoom, the URL should start with or be a subdomain, such as .

    • On a PC or an Apple computer, hover over the link to view the actual site the link will take you to (the link the red arrow is pointing to in the example below).

    • On mobile devices, be extra careful, as many apps make it more difficult to see the actual site. Often you can press and hold on the URL in the message, to view actual site the link points to. If not, you may be able to press and hold the URL to copy the link, then paste it into a text editing app on your device, to view the site details.

If you have questions or think you have responded to a phishing attempt, please contact theITS Service Deskimmediately.

]]>