Archives - Information Technology Services /its/category/employees/ Ӱԭ University Fri, 24 Sep 2021 17:30:04 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.1 Report phishing button now available on Outlook /its/2021/report-phishing-button-now-available-on-outlook/?utm_source=rss&utm_medium=rss&utm_campaign=report-phishing-button-now-available-on-outlook Tue, 06 Jul 2021 17:06:33 +0000 /its/?p=28436 ITS has added a new feature to Outlook mail.

The “Report Phishing” button allows you to easily report phishing emails. You no longer need to manually forward email messages or attachments to the Service Desk or to phishing@carleton.cato report a phishing message.

By using the button to report phishing attempts, you will be helping the security team to better identify dangerous attacks in order to protect your personal information and University data.

If enough people report a phishing attempt, machine learning will automatically block it – even after hours.

For more information, please visit the Report Phishing help page.

]]> Beware of Phishing Emails circulating on campus w/regards to Terminate Office 365 email /its/2021/beware-of-phishing-emails-circulating-on-campus-appears-to-be-from-carleton-2/?utm_source=rss&utm_medium=rss&utm_campaign=beware-of-phishing-emails-circulating-on-campus-appears-to-be-from-carleton-2 Thu, 29 Apr 2021 14:53:27 +0000 /its/?p=28214 Please beware of phishing emails circulating on campus with the subject of ‘PROCESS HAS BEGUN’ and with regards to ‘Terminate your Office 365 email’.

This email message is a phishing attempt and should be deleted immediately.

If you clicked on the link within the email message or have already responded to the email, please change your MyӰԭ One (MC1) password immediately. If you require assistance, please contact the ITS Service Desk at 613-520-3700.

How can you tell if emails or online posts are phishing/scams?

  • The sender asks to send money/or other form of money such as Bitcoin, gift cards, cheques, etc.
  • Asks you for your password or directs you to a webform asking for your password
  • The subject line is in all caps
  • There is a call for immediate action – “download this now” or “confirm your email identity now” or “Action Required: deposit your money, Start Claim” or “click on the link below”
  • There are spelling or grammatical errors in the email

Please visit ourIT securityweb page for more tips on protecting yourself online.

]]> Beware of Phishing and Malware emails containing attachments /its/2021/beware-of-phishing-and-malware-emails-containing-attachments/?utm_source=rss&utm_medium=rss&utm_campaign=beware-of-phishing-and-malware-emails-containing-attachments Mon, 22 Mar 2021 17:07:25 +0000 /its/?p=28034 ITS has received reports of phishing and malware-related emails targeting the Ӱԭ community. These messages include an attachment, most often a Zip file that contains a Microsoft Word, or Microsoft Excel Document. When opened, this Microsoft Office document will prompt you to enable Macros in order to properly view the message, but will infect your computer with malware. These emails could appear to be from someone you know, or could be impersonating another member of the community.

The prompt to Enable Macros differs between Microsoft Office applications and versions, but may look like the one below.

If you receive emails with attachments, please be cautious and do not open the attachment if you do not know the sender. If you are not expecting an attachment from the sender we would suggest you reach out separately to the sender to confirm that it is legitimate.

If you have opened attachments that prompt you to enable macros, please disconnect your computer from the network and immediately contact the ITS Service Desk or your departmental computer support for assistance.

How can you tell if an email or online post is a scam?

  • Appears to come from someone at the University, but has an [External Email] tag
  • Requires a fee to apply for a job or asks you to send money, Bitcoin, gift card, cheques, etc.
  • Requests your password or directs you to a webform asking for your password
  • Has an immediate action such as “download this now” or “click on the link below”?
  • Tries to invoke an emotional response to get you to take an action without thinking
  • Is filled with spelling and grammatical errors

For more information on scams and how to protect yourself, visit the .

Contact the ITS Service Desk:

Email:its.service.desk@carleton.ca
Phone:613-520-3700
Chat:carleton.ca/its/chat

]]> Phishing Alert! /its/2021/phishing-alert-2/?utm_source=rss&utm_medium=rss&utm_campaign=phishing-alert-2 Tue, 16 Mar 2021 21:23:14 +0000 /its/?p=27954 Please be advised of an identified phishing email campaign targeting Ӱԭ faculty and staff. The scam could appear to be from Human Resources. The emails may look legitimate or include familiar information related to Ӱԭ University. The attackers are trying to trick our users and get them engaged in discussions.

These emails include attachments that are malicious and should not be opened.

If you have received such an email, please delete the message without opening the attached files. If you have opened the email and the attachments, please disconnect your computer from the network and contact the ITS Service Desk or your departmental computer support for assistance.

How can you tell if an email or online post is a scam?

  • Appears to come from someone at the University, but has an [external email] tag
  • Requires a fee to apply for a job or asks you to send money – Bitcoin, gift card, cheque, etc.
  • Requests your password or directs you to a webform asking for your password
  • Has an immediate action such as “download this now” or “click on the link below”
  • Tries to invoke an emotional response to get you to take an action without thinking
  • Is filled with spelling and grammatical errors

For more information on scams and how to protect yourself, visit the.

Contact the ITS Service Desk at:

Email:its.service.desk@carleton.ca
Phone:613-520-3700
Chat:carleton.ca/its/chat

]]> Online Learning for Staff, Faculty and Students with LinkedIn /its/2020/online-learning-for-staff-faculty-and-students-with-linkedin/?utm_source=rss&utm_medium=rss&utm_campaign=online-learning-for-staff-faculty-and-students-with-linkedin Wed, 04 Nov 2020 20:56:46 +0000 /its/?p=27370 Are you looking to upgrade or learn new skills? Be sure to check out for on-demand, remote learning opportunities in a wide range of topics.

LinkedIn learning is an online resource that offers courses and instructional content relevant to your professional interests and goals. Your license allows you to learn from over 1400 video tutorials in a wide range of topics including, business topics, software applications, self-care and more. Here are a few examples:

  • Microsoft Teams Quick Tips
  • Leading Virtual Meetings
  • Tips for Great Online Collaboration
  • Communicating with Confidence
  • Introduction to Social Media Strategy
  • PowerPoint Essential Training (Office 365)

All Ӱԭ students, staff, and faculty have free access to LinkedIn Learning until September 2022.

To find out more and to activate your account, visit Learning and Development.

]]> Contact ITS via Chat! /its/2020/contact-its-via-chat/?utm_source=rss&utm_medium=rss&utm_campaign=contact-its-via-chat Wed, 07 Oct 2020 15:09:12 +0000 /its/?p=27318 ITS is happy to introduce a new Chat feature, that allows customers to interact with Service Desk agents in real time. All staff, faculty and students can sign onto the and click on the Chat icon in the lower right corner to start a conversation. Each interaction is transcribed into a Jira ticket that users can reference in the Customer Portal at a later time.

For more information, please visit our Online Help Centre, or contact the ITS Service Desk.

]]> Banner 9 Forms Upgrade is Complete /its/2020/banner9-forms-upgrade/?utm_source=rss&utm_medium=rss&utm_campaign=banner9-forms-upgrade Thu, 01 Oct 2020 14:30:27 +0000 /its/?p=27253 ITS is pleased to announce the forms upgrade from Banner 8 to Banner 9 is complete. The upgrade introduces a new modern user interface, improved search functionality, expanded browser support (no longer limited to IE), and is mobile friendly.

The cutover to Banner 9 for forms will take effect on November 2nd. As of this date, users will be required to use Banner 9 for all Banner forms activities except for GREPORTS and a small number of custom forms. Business continuity and support processes are in place in case issues arise in Banner 9.

Banner Access

Banner 9

To login to Banner 9, visit:
*Please note, you must be connected to VPN.
**For the best experience, launch Firefox or Chrome in a Private (Incognito) window.

GREPORTS (Banner 8)

To access GREPORTS, login at: and click the link to Banner 8.
*Please note, you must use Internet Explorer and be connected to VPN.

As of November 2nd, all Banner 8 forms that have been converted to Banner 9 will be inaccessible. GREPORTS and any Banner 8 forms that are slated to be replaced by Argos will still be available in Banner 8.

Questions?

Pleasecontact usif you have any questions or concerns regarding the transition.For more information, visit the. ITS also offers .

]]> ITS Service Desk Customer Portal /its/2020/its-service-desk-customer-portal/?utm_source=rss&utm_medium=rss&utm_campaign=its-service-desk-customer-portal Wed, 09 Sep 2020 14:59:50 +0000 /its/?p=27161 In addition to traditional contact methods like phone or email, ITS is happy to announce a new tool available to our clients that we hope will improve your ITS engagement experience. Effective immediately, all Ӱԭ staff, faculty and students can now log onto our Jira Service Desk Customer Portal here:

/its/customerportal/

Once logged in, you can raise a service request or report an issue directly from here. You can see a list of your open tickets, check their current status, add additional information or raise additional questions. Any changes will automatically be appended to the ticket for review by the assigned Agent or Support Team. In essence, clients will now be able to engage with the issues they currently have open, in real time.

For more information, please visit our Online Help Center, or contact the ITS Service Desk

]]> Phishing Email circulating on campus – Appears to be coming from the President’s Office /its/2020/phishing-email-circulating-on-campus-appears-to-be-coming-from-the-presidents-office/?utm_source=rss&utm_medium=rss&utm_campaign=phishing-email-circulating-on-campus-appears-to-be-coming-from-the-presidents-office Thu, 14 May 2020 15:14:35 +0000 /its/?p=26971 Please beware of phishing emails circulating on campus that appear to be from the President’s Office or President’s Office Staff, with the subject of: “Sexual assault between a student and our staff”

See sample of phishing email below:

This email may have included an attached file. The attachment is malware and should not be opened. If you received this email and opened the attachment, please contact the ITS Service Desk for support immediately at 613-520-3700.

How can you tell if emails or online posts are phishing/scams?

  • The sender asks to send money/or other form of money such as Bitcoin, gift cards, cheques, etc.
  • Asks you for your password or directs you to a webform asking for your password
  • The subject line is in all caps
  • There is a call for immediate action – “download this now” or “confirm your email identity now” or “Action Required:
  • deposit your money, Start Claim” or “click on the link below”
  • There are spelling or grammatical errors in the email

Please visit ourIT securityweb page for more tips on protecting yourself online.

]]> Phishing Emails circulating on campus that appear to be from Ӱԭ President /its/2020/phishing-emails-circulating-on-campus-that-appear-to-be-from-carleton-president/?utm_source=rss&utm_medium=rss&utm_campaign=phishing-emails-circulating-on-campus-that-appear-to-be-from-carleton-president Fri, 08 May 2020 18:31:32 +0000 /its/?p=26955 Please beware of phishing emails circulating on campus that appear to be from our President and Vice-Chancellor with the subject of: “IMPORTANT UPDATE ON COVID-19 OUTBREAK AMONG OUR STAFFS”

See sample of phishing email below:

This email may have included an attached file. If you received and opened this file, please contact the ITS Service Desk for support immediately.

If you have already responded to this email, please change your MyӰԭ One (MC1) password immediately. If you require assistance, please contact the ITS Service Desk at 613-520-3700.

How can you tell if emails or online posts are phishing/scams?

  • The sender asks to send money/or other form of money such as Bitcoin, gift cards, cheques, etc.
  • Asks you for your password or directs you to a webform asking for your password
  • The subject line is in all caps
  • There is a call for immediate action – “download this now” or “confirm your email identity now” or “Action Required:
  • deposit your money, Start Claim” or “click on the link below”
  • There are spelling or grammatical errors in the email

Please visit ourIT securityweb page for more tips on protecting yourself online.

]]>