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Thank you for your questions!  We are tracking the answers and posting them here.  Many more to follow!

Are we missing the FAQ you’re looking for?  Email us at facts@carleton.ca.

General

• What is eShop?

Getting Started

• Who has access to eShop?
• How do I log into eShop?
• I can’t log in.  What should I do?
  
• Who do I contact if I need assistance with eShop?
• Can I control the number of eShop emails that I receive?
• Reviewing Notifications in eShop
• You are an approver who will be away.

Vendors and Catalogues

• What if the vendor sells the item I want, but it is not in eShop?
• What if the vendor is not in eShop?
• What do I do when an eShop vendor does not have the currency I need?
• Information Technology Services (ITS)
  • How do I find the standard imaged desktop computers or laptops in eShop?
  • When you have a computer imaged by ITS Hardware Services, be sure to change the shipping address.
• Dining Services
  • I’ve increased a Dining Services catering order that I submitted through eShop.  How do I pay for the increase?
  • I have to place a Dining Services catering order for an event that is less than 3 days away.

Funding

• How do I get access to a funding source?
• How do I grant a student/ colleague/ administrator access to my funding?
• How do I set a funding default?
• What is an index?
• Where can I find the complete list of commodity codes and associated account codes?
• I always use the same activity codes.  Can I make a list of commonly used codes to choose from?

Cheque Requisitions

• Important facts to know when filling out eShop cheque requisitions.
• What address do I use when I am checking out a cart with a cheque requisition in it?

Assigning Carts

• How do I view the documents related to an assigned cart?

Other

• I’ve submitted a requisition.  Can I still make a change to it?
• Shipping Costs in eShop.
• How to change which period a transaction is billed to.

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