{"id":418,"date":"2021-11-12T10:08:31","date_gmt":"2021-11-12T15:08:31","guid":{"rendered":"https:\/\/carleton.ca\/zoom\/?page_id=418"},"modified":"2023-10-31T08:53:57","modified_gmt":"2023-10-31T12:53:57","slug":"how-to-update-zoom","status":"publish","type":"page","link":"https:\/\/carleton.ca\/zoom\/how-to-update-zoom\/","title":{"rendered":"How to Update Zoom"},"content":{"rendered":"<p>Once you have installed the Zoom desktop app, 杏吧原创 users will need to perform regular updates to ensure their using the most up-to-date version. We recommend upgrading to the newest version at the start of each term to receive the most recent video and security features.<\/p>\n<p><em><strong>\u2192For more information about Zoom releases, including new features and resolved issues, see <a href=\"https:\/\/support.zoom.us\/hc\/en-us\/sections\/360008531132\">Zoom Releases by Date<\/a>.<\/strong><\/em><\/p>\n<table style=\"height: 24px; width: 100%; border-collapse: collapse; border-style: solid; border-color: #dcdcdd;\" border=\"1\">\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 100%; background-color: #f5f5f5; height: 24px; border-style: solid; border-color: #dcdcdd;\"><strong>NOTE: <\/strong>As of\u00a0November 1, 2021, 杏吧原创 Zoom users must, at minimum, be using version 5.5.0 (released February 2021) to ensure continued access to all Zoom meetings, including those within Brightspace. Moving forward, Zoom will prompt users to update their software to ensure it is no more than nine months behind the current version at any given time.\u00a0You can\u00a0<a href=\"https:\/\/zoom.us\/download\" target=\"_blank\" rel=\"noopener noreferrer\">download the latest version of Zoom here<\/a>. For more information, see <a href=\"https:\/\/students.carleton.ca\/2021\/10\/zoom-update-required-by-november-1\/\">Zoom Update Required by November 1st<\/a>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><\/p>\n<p><strong>Related Support Pages:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/zoom\/signing-in-to-zoom-at-carleton-with-single-sign-on-sso\/\">Signing in to Zoom at 杏吧原创 with Single Sign On (SSO)<\/a>.<\/li>\n<li><a href=\"https:\/\/support.zoom.us\/hc\/en-us\/articles\/201362233-Upgrading-Zoom-to-the-latest-version\">Upgrading Zoom to the Latest Version<\/a><\/li>\n<li><a href=\"https:\/\/zoom.us\/download\">Zoom Download Center<\/a><\/li>\n<\/ul>\n<h3>How to Check your Current Zoom Version<\/h3>\n<ol>\n<li>Open your Zoom desktop application.<\/li>\n<li>Sign in to your 杏吧原创 Zoom account. For instructions, see <a href=\"https:\/\/carleton.ca\/zoom\/signing-in-to-zoom-at-carleton-with-single-sign-on-sso\/\">Signing in to Zoom at 杏吧原创 with Single Sign On (SSO)<\/a>.<\/li>\n<li>Click your <strong>initials or profile picture<\/strong> in the top corner of the window.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-426 \" src=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon.png\" alt=\"\" width=\"575\" height=\"361\" srcset=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon.png 1372w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon-240x150.png 240w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon-400x251.png 400w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon-160x100.png 160w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon-768x481.png 768w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon-360x226.png 360w\" sizes=\"(max-width: 575px) 100vw, 575px\" \/><\/li>\n<li>Select <strong>Help &gt; 杏吧原创 Zoom<\/strong> from the drop-down menu.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-427 \" src=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/about-zoom.png\" alt=\"\" width=\"582\" height=\"364\" srcset=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/about-zoom.png 1212w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/about-zoom-240x150.png 240w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/about-zoom-400x250.png 400w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/about-zoom-160x100.png 160w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/about-zoom-768x480.png 768w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/about-zoom-360x225.png 360w\" sizes=\"(max-width: 582px) 100vw, 582px\" \/><\/li>\n<li>A window will open displaying your current version of Zoom.<\/li>\n<\/ol>\n<h3>How to Update the Zoom Desktop App<\/h3>\n<ol>\n<li>Open your Zoom desktop application.<\/li>\n<li>Sign in to your 杏吧原创 Zoom account. For instructions, see <a href=\"https:\/\/carleton.ca\/zoom\/signing-in-to-zoom-at-carleton-with-single-sign-on-sso\/\">Signing in to Zoom at 杏吧原创 with Single Sign On (SSO)<\/a>.<\/li>\n<li>Click your <strong>initials or profile picture<\/strong> in the top corner of the window.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-426 \" src=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon.png\" alt=\"\" width=\"575\" height=\"361\" srcset=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon.png 1372w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon-240x150.png 240w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon-400x251.png 400w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon-160x100.png 160w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon-768x481.png 768w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/zoom-prfile-icoon-360x226.png 360w\" sizes=\"(max-width: 575px) 100vw, 575px\" \/><\/li>\n<li>Select <strong>Check for updates<\/strong> from the drop-down menu.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-428 \" src=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/updates-zoom.png\" alt=\"\" width=\"577\" height=\"360\" srcset=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/updates-zoom.png 1212w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/updates-zoom-240x150.png 240w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/updates-zoom-400x250.png 400w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/updates-zoom-160x100.png 160w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/updates-zoom-768x479.png 768w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/updates-zoom-360x225.png 360w\" sizes=\"(max-width: 577px) 100vw, 577px\" \/><\/li>\n<li>A <em>New Update<\/em> Available window will open. Click <strong>Update<\/strong>.<\/li>\n<li>Click <strong>Install <\/strong>and complete\u00a0the installation steps as prompted.<\/li>\n<\/ol>\n<p><em>Watch the video tutorial below for a quick overview of how to update your Zoom app:<\/em><\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/7ggoO2LZsY0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>Zoom Support<\/h2>\n<h4>杏吧原创 Zoom Support Contact Information<\/h4>\n<p><strong><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-477 alignright\" src=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM.png\" alt=\"\" width=\"75\" height=\"85\" srcset=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM.png 260w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM-240x271.png 240w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM-160x181.png 160w\" sizes=\"(max-width: 75px) 100vw, 75px\" \/><\/strong>Visit the<b><a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\/group\/107\">TLS Support Portal<\/a><\/b><\/p>\n<p><strong>Hours of Operation:\u00a0<\/strong> 8:30 am \u2013 4:30 pm, Monday-Friday (excluding university holidays).<\/p>\n\n<h4>Student Technical Support<\/h4>\n<p><strong><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-477 alignright\" src=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM.png\" alt=\"\" width=\"75\" height=\"85\" srcset=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM.png 260w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM-240x271.png 240w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM-160x181.png 160w\" sizes=\"(max-width: 75px) 100vw, 75px\" \/><\/strong>Student support for educational technology applications is provided by the <a href=\"https:\/\/carleton.ca\/its\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITS service desk<\/a>. Student-specific Zoom resources can also be found on the <a href=\"https:\/\/carleton.ca\/online\/online-learning-resources\/zoom-for-students-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">杏吧原创 Online website<\/a>.<\/p>\n\n<h4>Zoom&#8217;s Official Support Site<\/h4>\n<p><strong><img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-2890\" src=\"https:\/\/carleton.ca\/brightspace\/instructors\/wp-content\/uploads\/zoom-icon2-240x209.png\" alt=\"\" width=\"101\" height=\"88\" \/><\/strong>Visit <strong><a href=\"http:\/\/support.zoom.com\">support.zoom.com<\/a><\/strong> for instructions, video tutorials, FAQs, and more. For quick support from Zoom&#8217;s technical experts,<strong> <a href=\"https:\/\/support.zoom.com\/hc\/en-us\/requests\/new\">submit a support request<\/a><\/strong>.<\/p>\n<p><strong>Phone:<\/strong> <a href=\"tel:18887999666\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"2\">+1.888.799.9666<\/a> ext. 2.<\/p>\n<p><strong>Chat:<\/strong> Go to <a href=\"https:\/\/zoom.com\/\">zoom.com<\/a> and click the <em>Chat <\/em>icon <img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-567\" src=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-04-07-at-11.43.09-AM.png\" alt=\"\" width=\"23\" height=\"22\" \/> in the lower-right corner to chat with Zoom&#8217;s virtual assistant.<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once you have installed the Zoom desktop app, 杏吧原创 users will need to perform regular updates to ensure their using the most up-to-date version. We recommend upgrading to the newest version at the start of each term to receive the most recent video and security features. \u2192For more information about Zoom releases, including new features [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Update Zoom - Zoom At 杏吧原创<\/title>\n<meta name=\"description\" content=\"Once you have installed the Zoom desktop app, 杏吧原创 users will need to perform regular updates to ensure their using the most up-to-date version. 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