{"id":20216,"date":"2024-06-08T23:10:24","date_gmt":"2024-06-09T03:10:24","guid":{"rendered":"https:\/\/carleton.ca\/webservices\/?page_id=20216"},"modified":"2025-04-25T09:51:10","modified_gmt":"2025-04-25T13:51:10","slug":"support-training","status":"publish","type":"page","link":"https:\/\/carleton.ca\/webservices\/support-training\/","title":{"rendered":"Support &#038; Training"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Support &#038; Training\n                    <\/h1>\n                \n                                \n                                    \n\n<p>What can we help you with?  <\/p>\n\n\n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<h2 id=\"website-requests\" class=\"wp-block-heading\">Website Requests<\/h2>\n\n\n\n<p>Please <a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/5\/create\/668\">use this form<\/a> to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request a new website (public or private)<\/li>\n\n\n\n<li>Request Website Access <\/li>\n\n\n\n<li>Report a bug\/error\/issue<\/li>\n\n\n\n<li>Enquire about training<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/5\/create\/668\">Website Requests<\/a><\/div>\n<\/div>\n\n\n\n<h2 id=\"website-training\" class=\"wp-block-heading\">Website Training<\/h2>\n\n\n\n<h3 id=\"online-training-and-documentation\" class=\"wp-block-heading\">Online Training and Documentation<\/h3>\n\n\n\n<p> This option offers fully asynchronous, self-paced, comprehensive training that is available anytime.<\/p>\n\n\n\n<p><a href=\"https:\/\/carleton.ca\/cutheme-docs\/\">Access our&nbsp;CuTheme Training and Documentation Site<\/a>&nbsp;or our&nbsp;<a href=\"https:\/\/carleton.ca\/cms-help\/\">visit the CMS Help Centre<\/a>&nbsp;for self-guided training. Our training sites include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Step-by-step walkthroughs<\/li>\n\n\n\n<li>Video tutorials<\/li>\n\n\n\n<li>Activities to build your skill set<\/li>\n\n\n\n<li>Options to follow along sequentially to master topics or<\/li>\n\n\n\n<li>Jump to specific topics to get answers quickly<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/carleton.ca\/cutheme-docs\/\">cuTheme Docs &amp; Training<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-light-grey is-style-light-grey--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/carleton.ca\/cms-help\">CMS Help Centre<\/a><\/div>\n<\/div>\n\n\n\n<h3 id=\"one-on-one-virtual\" class=\"wp-block-heading\">One-on-one Virtual<\/h3>\n\n\n\n<p>For those new to the web, or with specific questions, we offer to meet with you one-on-one or in small group sessions.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/5\/create\/668\">Request Virtual Training<\/a><\/div>\n<\/div>\n\n\n\n<p>What can we help you with?<\/p>\n\n\n\n<h2 id=\"ecommerce\" class=\"wp-block-heading\">ECommerce<\/h2>\n\n\n\n<p>Get help with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New eCommerce engagement<\/li>\n\n\n\n<li>Requesting a refund<\/li>\n\n\n\n<li>Restoring a previous eCommerce event<\/li>\n\n\n\n<li>Disbursement of funds <\/li>\n\n\n\n<li>Technical Support (e.g., alterations to form)<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/5\/create\/669\">Ecommerce Requests<\/a><\/div>\n<\/div>\n\n\n\n<h2 id=\"feature-requests\" class=\"wp-block-heading\">Feature Requests<\/h2>\n\n\n\n<p>Suggest a new website feature or functionality!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/carleton.ca\/webservices\/feature-requests\/\">Feature Requests<\/a><\/div>\n<\/div>\n\n\n\n<h2 id=\"general-support\" class=\"wp-block-heading\">General Support<\/h2>\n\n\n\n<p>Please use the <a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/5\">ITS Service Desk Portal <\/a>for general ITS support, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access and permissions<\/li>\n\n\n\n<li>Accounts<\/li>\n\n\n\n<li>Any other support requests not specified above<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/5\">Service Desk Portal<\/a><\/div>\n<\/div>\n\n\n\n    \n\n    \n\n\n                                                                                                                                                                                                                                                                                                                                                                                                                \n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--grey cu-section--cards ml-offset-center  md:px-8 lg:px-14\" data-attributes=\"&#x7B;&quot;blockHeader&quot;&#x3A;&quot;Web&#x20;Tips&#x20;&amp;&#x20;Tricks&quot;,&quot;blockBackground&quot;&#x3A;&quot;grey&quot;,&quot;showImages&quot;&#x3A;false,&quot;showDates&quot;&#x3A;false,&quot;numberOfColumns&quot;&#x3A;&quot;2&quot;,&quot;numberOfPosts&quot;&#x3A;6,&quot;moreButton&quot;&#x3A;&quot;none&quot;,&quot;currentPage&quot;&#x3A;1,&quot;blockType&quot;&#x3A;&quot;listing&quot;,&quot;contentType&quot;&#x3A;&quot;post&quot;,&quot;taxName&quot;&#x3A;&quot;category&quot;,&quot;showTimeToRead&quot;&#x3A;true,&quot;showExcerpts&quot;&#x3A;true,&quot;showFilter&quot;&#x3A;false,&quot;categories&quot;&#x3A;&quot;276&quot;&#x7D;\" data-page=\"2\">\n    <div class=\"space-y-6 cu-max-w-child-5xl bg-cu-black-50 max-w-screen-2xl mx-auto rounded-xl px-6 py-5 md:px-14 md:py-12 md:space-y-10 cu-prose-first-last\">\n\n                            \n\n\n<header class=\"mb-6 cu-pageheader cu-component-updated md:mb-12\">\n    <h2 id=\"web-tips-tricks\" class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative text-2xl md:text-3xl lg:text-4xl lg:leading-[3rem] pb-4 after:w-8 after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px\">\n        Web Tips &#038; Tricks\n    <\/h2>\n\n    <\/header>\n        \n                \n        <div class=\"cu-loading hidden text-center mx-auto h-6 w-6 animate-spin rounded-full border-4 border-solid border-current border-r-transparent align-[-0.125em] motion-reduce:animate-[spin_1.5s_linear_infinite]\" role=\"status\">\n    <span class=\"!absolute !-m-px !h-px !w-px !overflow-hidden !whitespace-nowrap !border-0 !p-0 ![clip:rect(0,0,0,0)]\">\n        Loading&#8230;\n    <\/span>\n<\/div>\n\n                                        \n        <p class=\"cu-no-posts hidden\">\n            No\n            category\n\n            posts are available.\n        <\/p>\n\n                <div class=\"w-full max-w-5xl mx-auto overflow-hidden bg-white rounded-lg shadow-lg cu-stackedlist cu-component-updated not-prose\">\n            <ul class=\"grid cu-stackedlist--posts cu-stackedlist--2 md:grid-cols-2\">\n\n                                                        \n\n<li class=\"cu-listing not-prose relative overflow-hidden @container bg-white p-6 md:p-8 !my-0\">\n    <div class=\"flex flex-col @lg:md:flex-row gap-5 @lg:md:gap-7 h-full\">\n        \n        <div class=\"flex flex-col flex-1 gap-3\">\n\n            \n                <header class=\"flex flex-col gap-3 \">\n        <div class=\"flex flex-row w-full gap-1\">\n                                            <\/div>        \n        \n    \n    <h3 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        CAPTCHAing the moment with Forms\n    <\/h3>\n\n            <\/header>\n\n\n                            <p class=\"text-base text-cu-black-700\">\n                                            Occasionally, we come under attack. For once, it&#8217;s not for our dress sense. Instead, it&#8217;s a malicious cyber-attack. This occurs a few times every year:&hellip;\n\n                                    <\/p>\n            \n            <footer class=\"pt-5 mt-auto text-white\">\n                <a href=\"https:\/\/carleton.ca\/webservices\/2024\/captchaing-the-moment-with-forms\/\" class=\"cu-button cu-button--red cu-button--small\">\n                    Read news\n                    <span class=\"sr-only\">\n                        post\n                        CAPTCHAing the moment with Forms\n                    <\/span>\n                <\/a>\n            <\/footer>\n        <\/div>\n    <\/div>\n<\/li>\n\n                                        \n\n<li class=\"cu-listing not-prose relative overflow-hidden @container bg-white p-6 md:p-8 !my-0\">\n    <div class=\"flex flex-col @lg:md:flex-row gap-5 @lg:md:gap-7 h-full\">\n        \n        <div class=\"flex flex-col flex-1 gap-3\">\n\n            \n                <header class=\"flex flex-col gap-3 \">\n        <div class=\"flex flex-row w-full gap-1\">\n                                            <\/div>        \n        \n    \n    <h3 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        Back to School: Ensuring a Happy, Healthy, Homepage\n    <\/h3>\n\n            <\/header>\n\n\n                            <p class=\"text-base text-cu-black-700\">\n                                            Back to school is an exciting and busy time for most of us. It is where we reorganize ourselves to ensure a fresh start for&hellip;\n\n                                    <\/p>\n            \n            <footer class=\"pt-5 mt-auto text-white\">\n                <a href=\"https:\/\/carleton.ca\/webservices\/2023\/back-to-school-ensuring-a-happy-healthy-homepage\/\" class=\"cu-button cu-button--red cu-button--small\">\n                    Read news\n                    <span class=\"sr-only\">\n                        post\n                        Back to School: Ensuring a Happy, Healthy, Homepage\n                    <\/span>\n                <\/a>\n            <\/footer>\n        <\/div>\n    <\/div>\n<\/li>\n\n                                        \n\n<li class=\"cu-listing not-prose relative overflow-hidden @container bg-white p-6 md:p-8 !my-0\">\n    <div class=\"flex flex-col @lg:md:flex-row gap-5 @lg:md:gap-7 h-full\">\n        \n        <div class=\"flex flex-col flex-1 gap-3\">\n\n            \n                <header class=\"flex flex-col gap-3 \">\n        <div class=\"flex flex-row w-full gap-1\">\n                                            <\/div>        \n        \n    \n    <h3 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        How to Write for the Web\n    <\/h3>\n\n            <\/header>\n\n\n                            <p class=\"text-base text-cu-black-700\">\n                                            Believe it or not, writing content for your website is much different than for other mediums. Because there is an abundance of other sites for&hellip;\n\n                                    <\/p>\n            \n            <footer class=\"pt-5 mt-auto text-white\">\n                <a href=\"https:\/\/carleton.ca\/webservices\/2022\/how-to-write-for-the-web\/\" class=\"cu-button cu-button--red cu-button--small\">\n                    Read news\n                    <span class=\"sr-only\">\n                        post\n                        How to Write for the Web\n                    <\/span>\n                <\/a>\n            <\/footer>\n        <\/div>\n    <\/div>\n<\/li>\n\n                                        \n\n<li class=\"cu-listing not-prose relative overflow-hidden @container bg-white p-6 md:p-8 !my-0\">\n    <div class=\"flex flex-col @lg:md:flex-row gap-5 @lg:md:gap-7 h-full\">\n        \n        <div class=\"flex flex-col flex-1 gap-3\">\n\n            \n                <header class=\"flex flex-col gap-3 \">\n        <div class=\"flex flex-row w-full gap-1\">\n                                            <\/div>        \n        \n    \n    <h3 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        Discover your most visited pages and what this can tell you!\n    <\/h3>\n\n            <\/header>\n\n\n                            <p class=\"text-base text-cu-black-700\">\n                                            Do you know what pages are the most popular on your website? Google Analytics can tell you! Use the Top Page report to get a&hellip;\n\n                                    <\/p>\n            \n            <footer class=\"pt-5 mt-auto text-white\">\n                <a href=\"https:\/\/carleton.ca\/webservices\/2022\/discover-your-most-visited-pages-and-what-this-can-tell-you\/\" class=\"cu-button cu-button--red cu-button--small\">\n                    Read news\n                    <span class=\"sr-only\">\n                        post\n                        Discover your most visited pages and what this can tell you!\n                    <\/span>\n                <\/a>\n            <\/footer>\n        <\/div>\n    <\/div>\n<\/li>\n\n                                        \n\n<li class=\"cu-listing not-prose relative overflow-hidden @container bg-white p-6 md:p-8 !my-0\">\n    <div class=\"flex flex-col @lg:md:flex-row gap-5 @lg:md:gap-7 h-full\">\n        \n        <div class=\"flex flex-col flex-1 gap-3\">\n\n            \n                <header class=\"flex flex-col gap-3 \">\n        <div class=\"flex flex-row w-full gap-1\">\n                                            <\/div>        \n        \n    \n    <h3 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        How SPPA Profiles Student Experiences\n    <\/h3>\n\n            <\/header>\n\n\n                            <p class=\"text-base text-cu-black-700\">\n                                            Looking for simple ways to create unique and interesting content? How about having your students write a few words about their experiences in your program?&hellip;\n\n                                    <\/p>\n            \n            <footer class=\"pt-5 mt-auto text-white\">\n                <a href=\"https:\/\/carleton.ca\/webservices\/2022\/how-sppa-profiles-student-experiences\/\" class=\"cu-button cu-button--red cu-button--small\">\n                    Read news\n                    <span class=\"sr-only\">\n                        post\n                        How SPPA Profiles Student Experiences\n                    <\/span>\n                <\/a>\n            <\/footer>\n        <\/div>\n    <\/div>\n<\/li>\n\n                                        \n\n<li class=\"cu-listing not-prose relative overflow-hidden @container bg-white p-6 md:p-8 !my-0\">\n    <div class=\"flex flex-col @lg:md:flex-row gap-5 @lg:md:gap-7 h-full\">\n        \n        <div class=\"flex flex-col flex-1 gap-3\">\n\n            \n                <header class=\"flex flex-col gap-3 \">\n        <div class=\"flex flex-row w-full gap-1\">\n                                            <\/div>        \n        \n    \n    <h3 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        Is your website back-to-school ready? Check out with these tips!\n    <\/h3>\n\n            <\/header>\n\n\n                            <p class=\"text-base text-cu-black-700\">\n                                            Your Homepage &#8211; First Impressions Count! Your homepage does not have to be static. Change it up to reflect the current term and highlight important&hellip;\n\n                                    <\/p>\n            \n            <footer class=\"pt-5 mt-auto text-white\">\n                <a href=\"https:\/\/carleton.ca\/webservices\/2022\/is-your-website-back-to-school-ready-check-out-with-these-tips\/\" class=\"cu-button cu-button--red cu-button--small\">\n                    Read news\n                    <span class=\"sr-only\">\n                        post\n                        Is your website back-to-school ready? Check out with these tips!\n                    <\/span>\n                <\/a>\n            <\/footer>\n        <\/div>\n    <\/div>\n<\/li>\n\n                            \n            <\/ul>\n        <\/div>\n        \n                                    \n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Website Requests Please use this form to: Website Training Online Training and Documentation This option offers fully asynchronous, self-paced, comprehensive training that is available anytime. Access our&nbsp;CuTheme Training and Documentation Site&nbsp;or our&nbsp;visit the CMS Help Centre&nbsp;for self-guided training. Our training sites include: One-on-one Virtual For those new to the web, or with specific questions, we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[371],"class_list":["post-20216","page","type-page","status-publish","hentry","cu_page_type-client-services"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/pages\/20216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/comments?post=20216"}],"version-history":[{"count":4,"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/pages\/20216\/revisions"}],"predecessor-version":[{"id":21124,"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/pages\/20216\/revisions\/21124"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/media?parent=20216"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/cu_page_type?post=20216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}