  {"id":43522,"date":"2022-02-15T13:45:37","date_gmt":"2022-02-15T18:45:37","guid":{"rendered":"https:\/\/carleton.ca\/tls\/?page_id=43522"},"modified":"2025-04-04T10:48:44","modified_gmt":"2025-04-04T14:48:44","slug":"get-support","status":"publish","type":"page","link":"https:\/\/carleton.ca\/tls\/get-support\/","title":{"rendered":"Get Support"},"content":{"rendered":"<p>Looking for support with teaching and learning? We&#8217;re here to help.<\/p>\n\n<div class=\"u-center-text\">\n\t<p>\n\t\t<a class=\"button__red button__red--solid\" href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\" target=&quot;_blank&quot; rel=\"noopener noreferrer\">TLS Jira Support Portal<\/a>\n\t<\/p>\n<\/div>\n\n<p><strong>Trouble Accessing Jira?<\/strong><\/p>\n<p>If you are having difficulties accessing the\u00a0<a class=\"external-link\" href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\" rel=\"nofollow\">TLS Support Portal<\/a>, you may need to\u00a0<a class=\"external-link\" href=\"https:\/\/carleton.ca\/brightspace\/instructors\/clearing-your-browser-cache\/\" target=\"_blank\" rel=\"nofollow noopener\">clear your browser cache<\/a>\u00a0or access the portal using the Private (Incognito) mode on your web browser. If you are still unable to access the portal, you can contact us at\u00a0<span class=\"nobr\"><a class=\"external-link\" href=\"&#x6d;&#x61;&#x69;&#x6c;&#x74;&#x6f;&#58;&#116;&#108;&#115;supp&#x6f;&#x72;&#x74;&#x40;&#x63;&#x75;&#110;&#101;&#116;&#46;&#99;arl&#x65;&#x74;&#x6f;&#x6e;&#x2e;&#x63;&#97;\" target=\"_blank\" rel=\"nofollow noopener\">t&#108;&#x73;&#x73;&#x75;p&#112;&#111;&#x72;&#x74;&#64;&#99;&#117;&#x6e;&#x65;t&#46;&#99;&#x61;&#x72;&#x6c;e&#116;&#x6f;&#x6e;&#x2e;c&#97;<sup><img decoding=\"async\" loading=\"lazy\" class=\"rendericon\" src=\"https:\/\/itsjira.carleton.ca\/images\/icons\/mail_small.gif\" alt=\"\" width=\"13\" height=\"12\" align=\"absmiddle\" border=\"0\" \/><\/sup><\/a><\/span>.<\/p>\n<h3>Immediate Classroom Assistance<\/h3>\n<p>We continue to have expertise on site to support immediate <strong>classroom<\/strong> assistance. If you are teaching on campus and require immediate assistance in your classroom, please call the Learning Spaces help desk at 613-520-3815. Support is available Monday to Thursday from 8 a.m. to 8 p.m. and Friday from 8 a.m. to 4 p.m.<\/p>\n<h3>Tuesday Sessions in the Future Learning Lab<\/h3>\n<p>Our team of Educational Technologists, Educational Developers, and Instructional Designers are available for drop-in consultations every Tuesday from 10\u201311 a.m. in the Future Learning Lab (ML 483). No registration is necessary. If you need to meet at a different time, please complete our <a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\/create\/346\">course consultation request form<\/a>.<\/p>\n<h3>Educational Technology Support<\/h3>\n<p>The best way to receive quick and efficient support for 杏吧原创\u2019s educational technologies (D2L Brightspace, Kaltura\/Mediaspace, Zoom, H5P etc.) is to submit a ticket to the <a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\">TLS Support Portal<\/a>. TLS staff members actively monitor and address tickets as they are received. If you are having difficulties accessing the Jira Support Portal, you may need to <a href=\"https:\/\/carleton.ca\/brightspace\/instructors\/clearing-your-browser-cache\/\">clear your browser cache<\/a>.<\/p>\n<p><strong><a id=\"edtech\"><\/a>Educational Technology Quick Troubleshooting:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/brightspace\/instructors\/clearing-your-browser-cache\/\">Clear your Browser Cache.<\/a><\/li>\n<li>Update your web browser if needed.<\/li>\n<li>Verify if Educational technology is online and functional: <a href=\"https:\/\/status.d2l.com\/\">Brightspace<\/a>, <a href=\"https:\/\/status.zoom.us\/\">Zoom<\/a>, <a href=\"https:\/\/status.kaltura.com\/\">Kaltura<\/a>.<\/li>\n<\/ul>\n<h3>Teaching or Course Consultations<\/h3>\n<p>Please use our <a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\/create\/346\">course consultation request form<\/a> to submit requests for one-on-one consultations related to teaching, assessment, course design, integrating technology, classroom orientations, etc. Using the form allows us to direct your request to the first available team member with the appropriate expertise.<\/p>\n<h3>Scantron Drop-Offs<\/h3>\n<p>Scantron multiple-choice exams can be dropped off Monday to Thursday from 8:00 a.m. to 8:00 p.m. and Friday from 8:00 a.m. to 4 p.m. in Loeb D299.<\/p>\n<h3>Production Services<\/h3>\n<p>The TLS Production Services team is available to support the technical elements of hosting in-person, online and hybrid events. <a href=\"https:\/\/carleton.ca\/eventsupport\/services\/\" target=\"_blank\" rel=\"noopener noreferrer\">Arrange a booking here<\/a>.<\/p>\n<h3>Media Production<\/h3>\n<p>TLS offers extensive media production support. Requests for support are available in the <a href=\"https:\/\/carleton.ca\/tls\/media-production\/\">Media Production section of our website<\/a>.<\/p>\n<h3>Other<\/h3>\n<p>If you need support for anything else, please reach out to us directly at <a href=\"&#x6d;&#x61;&#105;&#108;&#116;o&#x3a;&#x74;&#x6c;&#115;&#115;up&#x70;&#x6f;&#x72;&#116;&#64;c&#x75;&#x6e;&#x65;&#116;&#46;&#99;a&#x72;&#x6c;&#x65;&#116;&#111;n&#46;&#x63;&#x61;\">&#x74;&#x6c;&#115;su&#x70;&#x70;&#111;&#114;t&#x40;&#x63;&#117;&#110;e&#x74;&#x2e;&#x63;&#97;rl&#x65;&#x74;&#111;&#110;&#46;&#x63;&#x61;.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Looking for support with teaching and learning? We&#8217;re here to help. Trouble Accessing Jira? If you are having difficulties accessing the\u00a0TLS Support Portal, you may need to\u00a0clear your browser cache\u00a0or access the portal using the Private (Incognito) mode on your web browser. If you are still unable to access the portal, you can contact us [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Get Support - Teaching and Learning Services<\/title>\n<meta name=\"description\" content=\"Looking for support with teaching and learning? 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