{"id":43522,"date":"2022-02-15T13:45:37","date_gmt":"2022-02-15T18:45:37","guid":{"rendered":"https:\/\/carleton.ca\/tls\/?page_id=43522"},"modified":"2026-05-28T11:29:04","modified_gmt":"2026-05-28T15:29:04","slug":"get-support","status":"publish","type":"page","link":"https:\/\/carleton.ca\/tls\/get-support\/","title":{"rendered":"Get Support"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Get Support\n                    <\/h1>\n                \n                                \n                                    \n\n<p class=\"wp-block-paragraph\">Looking for support with teaching and learning? We&#8217;re here to help.<\/p>\n\n\n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<h2 id=\"immediate-classroom-assistance\" class=\"wp-block-heading\">Immediate Classroom Assistance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are teaching on campus and require immediate assistance in your classroom, please call the Learning Spaces Help Desk at extension 3815 from the classroom phone or 613-520-3815 from your mobile phone. Support is available Monday to Thursday from 8 a.m. to 8 p.m. and Friday from 8 a.m. to 4 p.m.<\/p>\n\n\n\n<h2 id=\"tls-support-portal\" class=\"wp-block-heading\">TLS Support Portal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The best way to receive quick and efficient support for your teaching and learning needs is to submit a ticket to the <a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\">TLS Support Portal<\/a>. Through the portal you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request one-on-one consultations<\/li>\n\n\n\n<li>Get help with educational technology tools<\/li>\n\n\n\n<li>Book learning space orientations<\/li>\n\n\n\n<li>Book our Creation Suites and Experience Studios<\/li>\n\n\n\n<li>Submit general inquiries<\/li>\n<\/ul>\n\n\n<div class=\"flex p-4 rounded-md cu-alert cu-alert--info not-prose\">\n\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-8 h-8\">\n            <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"m11.25 11.25.041-.02a.75.75 0 0 1 1.063.852l-.708 2.836a.75.75 0 0 0 1.063.853l.041-.021M21 12a9 9 0 1 1-18 0 9 9 0 0 1 18 0Zm-9-3.75h.008v.008H12V8.25Z\"><\/path>\n        <\/svg>\n    \n    <div class=\"w-full ml-3\">\n        <p class=\"text-base md:text-lg mt-0.5 font-semibold\">\n            Trouble Accessing the Portal?\n        <\/p>\n                    <p class=\"text-sm md:text-base text-cu-black-900\">\n                If you are having difficulties accessing the\u00a0<a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\">TLS Support Portal<\/a>, you may need to\u00a0<a href=\"https:\/\/carleton.ca\/brightspace\/instructors\/clearing-your-browser-cache\/\" target=\"_blank\" rel=\"noreferrer noopener\">clear your browser cache<\/a> or access the portal using the Private (Incognito) mode on your web browser. If you are still unable to access the portal, contact us at <a href=\"mailto:tlssupport@cunet.carleton.ca\" target=\"_blank\" rel=\"noreferrer noopener\">tlssupport@cunet.carleton.ca<\/a>.\n            <\/p>\n            <\/div>\n<\/div>\n\n\n\n<h2 id=\"phone-support-and-drop-ins\" class=\"wp-block-heading\">Phone Support and Drop-Ins<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to talk to someone quickly, call 613-520-2344 for just-in-time support during business hours (Monday through Friday from 8:30 a.m. to noon and 1 to 4:30 p.m.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, our team of educational technologists, educational developers and instructional designers are available for drop-in consultations every Tuesday, Wednesday and Thursday from 10 a.m. to noon in the Future Learning Lab (ML 483). No registration is necessary.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Immediate Classroom Assistance If you are teaching on campus and require immediate assistance in your classroom, please call the Learning Spaces Help Desk at extension 3815 from the classroom phone or 613-520-3815 from your mobile phone. Support is available Monday to Thursday from 8 a.m. to 8 p.m. and Friday from 8 a.m. to 4 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[],"class_list":["post-43522","page","type-page","status-publish","hentry"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/tls\/wp-json\/wp\/v2\/pages\/43522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/tls\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/tls\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/tls\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/tls\/wp-json\/wp\/v2\/comments?post=43522"}],"version-history":[{"count":5,"href":"https:\/\/carleton.ca\/tls\/wp-json\/wp\/v2\/pages\/43522\/revisions"}],"predecessor-version":[{"id":52990,"href":"https:\/\/carleton.ca\/tls\/wp-json\/wp\/v2\/pages\/43522\/revisions\/52990"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/tls\/wp-json\/wp\/v2\/media?parent=43522"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/tls\/wp-json\/wp\/v2\/cu_page_type?post=43522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}