{"id":9704,"date":"2025-02-27T16:11:59","date_gmt":"2025-02-27T21:11:59","guid":{"rendered":"https:\/\/carleton.ca\/service-excellence\/?page_id=9704"},"modified":"2025-03-25T11:18:23","modified_gmt":"2025-03-25T15:18:23","slug":"building-a-culture-of-service-excellence","status":"publish","type":"page","link":"https:\/\/carleton.ca\/service-excellence\/service-excellence-standards\/building-a-culture-of-service-excellence\/","title":{"rendered":"Building a Culture of Service Excellence"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-max  md:space-y-10 cu-prose-first-last\">\n\n        \n                    \n                    \n            \n    <div class=\"cu-wideimage relative flex items-center justify-center mx-auto px-8 overflow-hidden md:px-16 rounded-xl not-prose  my-6 md:my-12 first:mt-0 bg-opacity-50 bg-cover bg-cu-black-50 py-24 md:py-28 lg:py-36 xl:py-48\" style=\"background-image: url(https:\/\/carleton.ca\/service-excellence\/wp-content\/uploads\/sites\/28\/2025\/03\/SEbaloontest-1.jpg); background-position: 49% 34%;\">\n\n                    <div class=\"absolute top-0 w-full h-screen\" style=\"background-color:rgba(0,0,0,0.600);\"><\/div>\n        \n        <div class=\"relative z-[2] max-w-4xl w-full flex flex-col items-center gap-2 cu-wideimage-image cu-zero-first-last\">\n            <header class=\"mx-auto mb-6 text-center text-white cu-pageheader cu-component-updated cu-pageheader--center md:mb-12\">\n\n                                    <h1 class=\"cu-prose-first-last font-semibold mb-2 text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] cu-pageheader--center text-center mx-auto after:left-px\">\n                        Building a Culture of Service Excellence\n                    <\/h1>\n                \n                            <\/header>\n        <\/div>\n\n            <\/div>\n\n    \n\n    <\/div>\n<\/section>\n\n\n\n<p><a href=\"https:\/\/carleton.ca\/service-excellence\/service-excellence-standards\/\">The Service Excellence Standards <\/a>ensure that all faculty and staff members exhibit expertise, share knowledge, and promote collaboration, while remaining approachable, innovative, and attentive to the diverse needs of the 杏吧原创 community.<\/p>\n\n\n\n<p>To keep Service Excellence a priority, regularly discuss the standards at meetings, review them annually, and celebrate your achievements!<\/p>\n\n\n    \n<section class=\"w-screen px-6 cu-section cu-section--grey ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl bg-cu-black-50 max-w-screen-2xl mx-auto rounded-xl px-6 py-5 md:px-14 md:py-12 md:space-y-10 cu-prose-first-last\">\n\n                            \n\n\n<header class=\"mb-6 cu-pageheader cu-component-updated md:mb-12\">\n    <h2 id=\"start-the-service-excellence-conversation-by-asking-these-questions\" class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative text-2xl md:text-3xl lg:text-4xl lg:leading-[3rem] pb-4 after:w-8 after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px\">\n        Start the Service Excellence conversation by asking these questions:\n    <\/h2>\n\n    <\/header>\n        \n        <div class=\"cu-column cu-component not-contained mx-auto grid max-w-5xl md:grid-cols-2 gap-6 md:gap-10\">\n            \n\n<div class=\"not-prose cu-card rounded-lg @container md:max-w-xl flex flex-col gap-3 bg-white shadow-lg shadow-cu-black-100   group duration-300 ease-in hover:scale-[1.02] hover:shadow-cu-black-200\">\n\n                        <figure class=\"flex items-center justify-center w-12 h-12 mx-6 mt-5 mb-1.5 overflow-hidden\">\n                <span class=\"cu-icon cu-icon-thumb\" style=\"width: 48px; height: 48px; display: inline-block;\" aria-hidden=\"true\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><!--! Font Awesome Pro 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2023 Fonticons, Inc. --><path d=\"M263.9 64c-33.9 0-66.7 12-92.6 33.7L144 120.7v39.1c2.7-.5 5.3-1.7 7.4-3.5l40.5-34c13.3-11.2 28.9-19 45.5-23.1L272.6 64h-8.7zM112 352.3c8.9 1 17.2 5 23.6 11.4l28.6 28.6 15.4 15.4 .1 .1 24.3 24.3c25.1 25.1 65.4 26.2 91.8 2.6c.8-.7 1.6-1.4 2.3-2.2c26.3 21.3 65.3 18.6 88.4-7.3c6-6.7 10.3-14.4 13-22.5c19.2 4 40-.8 55.7-14.8c11.3-10.1 18.2-23.2 20.6-37H528V368c0 26.5 21.5 48 48 48h16c26.5 0 48-21.5 48-48V160c0-17.7-14.3-32-32-32H560 528v32V318.8H473.1c-3.1-8.7-8.1-17-15.1-24l-85.6-85.6 8.1-7.5c6.5-6 6.9-16.1 .9-22.6s-16.1-6.9-22.6-.9l-76.1 70.2c-13.2 12.2-33.6 12.4-47 .4c-15.4-13.7-15.7-37.5-.8-51.6l79.4-75C332.2 105.4 355.8 96 380.4 96c22.7 0 44.6 8 61.9 22.6l44.8 37.7c2.5 2.1 5.6 3.4 8.8 3.7V121.8L462.9 94.1C439.8 74.6 410.6 64 380.4 64c-32.8 0-64.3 12.5-88.1 35l-79.4 75c-28.6 27-27.9 72.7 1.5 98.8c25.8 22.9 64.7 22.5 90-.8l44.5-41 86.5 86.5c13 13 12.4 34.3-1.4 46.5c-10.9 9.7-26.7 10.6-38.6 3c-5-3.3-11.4-3.4-16.6-.5s-8.3 8.6-8 14.6c.4 8.1-2.3 16.3-8.1 22.9c-12.3 13.9-33.8 14.5-46.9 1.4l-8.1-8.1c-3.6-3.6-8.7-5.3-13.7-4.5s-9.4 3.9-11.8 8.4c-1.9 3.6-4.4 6.9-7.6 9.8c-13.8 12.3-34.8 11.7-47.8-1.3l-39.9-39.8-28.6-28.6c-12.4-12.4-28.9-19.8-46.3-20.9V160 128H80 32c-17.7 0-32 14.3-32 32V368c0 26.5 21.5 48 48 48H64c26.5 0 48-21.5 48-48V352.3zM80 160V368c0 8.8-7.2 16-16 16H48c-8.8 0-16-7.2-16-16V160H80zm528 0V368c0 8.8-7.2 16-16 16H576c-8.8 0-16-7.2-16-16V160h48z\"\/><\/svg>\n                <\/span>\n            <\/figure>\n            \n                <header class=\"flex flex-col gap-3  px-6 first:mt-6\">\n                \n        \n    \n    <h2 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        How do we demonstrate care in our interactions with others?\n    <\/h2>\n\n            <\/header>\n\n    \n    \n    \n<\/div>\n\n\n\n<div class=\"not-prose cu-card rounded-lg @container md:max-w-xl flex flex-col gap-3 bg-white shadow-lg shadow-cu-black-100   group duration-300 ease-in hover:scale-[1.02] hover:shadow-cu-black-200\">\n\n                        <figure class=\"flex items-center justify-center w-12 h-12 mx-6 mt-5 mb-1.5 overflow-hidden\">\n                <span class=\"cu-icon cu-icon-thumb\" style=\"width: 48px; height: 48px; display: inline-block;\" aria-hidden=\"true\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--! Font Awesome Pro 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2023 Fonticons, Inc. --><path d=\"M310.3 258.1C326.5 234.8 336 206.6 336 176c0-79.5-64.5-144-144-144S48 96.5 48 176c0 30.6 9.5 58.8 25.7 82.1c4.1 5.9 8.8 12.3 13.6 19l0 0c12.7 17.5 27.1 37.2 38 57.1c8.9 16.2 13.7 33.3 16.2 49.9H109c-2.2-12-5.9-23.7-11.8-34.5c-9.9-18-22.2-34.9-34.5-51.8l0 0 0 0 0 0c-5.2-7.1-10.4-14.2-15.4-21.4C27.6 247.9 16 213.3 16 176C16 78.8 94.8 0 192 0s176 78.8 176 176c0 37.3-11.6 71.9-31.4 100.3c-5 7.2-10.2 14.3-15.4 21.4l0 0 0 0c-12.3 16.8-24.6 33.7-34.5 51.8c-5.9 10.8-9.6 22.5-11.8 34.5H242.5c2.5-16.6 7.3-33.7 16.2-49.9c10.9-20 25.3-39.7 38-57.1c4.9-6.7 9.5-13 13.6-19zM192 96c-44.2 0-80 35.8-80 80c0 8.8-7.2 16-16 16s-16-7.2-16-16c0-61.9 50.1-112 112-112c8.8 0 16 7.2 16 16s-7.2 16-16 16zM146.7 448c6.6 18.6 24.4 32 45.3 32s38.7-13.4 45.3-32H146.7zM112 432v-5.3c0-5.9 4.8-10.7 10.7-10.7H261.3c5.9 0 10.7 4.8 10.7 10.7V432c0 44.2-35.8 80-80 80s-80-35.8-80-80z\"\/><\/svg>\n                <\/span>\n            <\/figure>\n            \n                <header class=\"flex flex-col gap-3  px-6 first:mt-6\">\n                \n        \n    \n    <h2 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        What strategies can we use to stay responsive and provide timely solutions?\n    <\/h2>\n\n            <\/header>\n\n    \n    \n    \n<\/div>\n\n\n\n<div class=\"not-prose cu-card rounded-lg @container md:max-w-xl flex flex-col gap-3 bg-white shadow-lg shadow-cu-black-100   group duration-300 ease-in hover:scale-[1.02] hover:shadow-cu-black-200\">\n\n                        <figure class=\"flex items-center justify-center w-12 h-12 mx-6 mt-5 mb-1.5 overflow-hidden\">\n                <span class=\"cu-icon cu-icon-thumb\" style=\"width: 48px; height: 48px; display: inline-block;\" aria-hidden=\"true\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><!--! Font Awesome Pro 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2023 Fonticons, Inc. --><path d=\"M128 64a24 24 0 1 1 0 48 24 24 0 1 1 0-48zm0 80a56 56 0 1 0 0-112 56 56 0 1 0 0 112zM0 280c0 43.3 26.4 80.4 64 96v48c0 13.3 10.7 24 24 24h80c13.3 0 24-10.7 24-24V384c0-8.8-7.2-16-16-16s-16 7.2-16 16v32H96V208.4c2.6-.3 5.3-.4 8-.4h48c9.3 0 18.1 1.7 26.2 4.9c8.2 3.2 17.5-.9 20.7-9.1s-.9-17.5-9.1-20.7c-11.7-4.6-24.5-7.1-37.8-7.1H104C46.6 176 0 222.6 0 280zm64 59.9C44.7 327 32 304.9 32 280c0-25 12.7-47 32-59.9V339.9zM512 64a24 24 0 1 1 0 48 24 24 0 1 1 0-48zm0 80a56 56 0 1 0 0-112 56 56 0 1 0 0 112zM640 280c0-57.4-46.6-104-104-104H488c-13.3 0-26.1 2.5-37.8 7.1c-8.2 3.2-12.3 12.5-9.1 20.7s12.5 12.3 20.7 9.1c8.1-3.2 16.9-4.9 26.2-4.9h48c2.7 0 5.4 .1 8 .4V416H480V384c0-8.8-7.2-16-16-16s-16 7.2-16 16v40c0 13.3 10.7 24 24 24h80c13.3 0 24-10.7 24-24V376c37.6-15.7 64-52.7 64-96zm-64 59.9V220.1C595.3 233 608 255 608 280c0 24.9-12.7 47-32 59.9zM288 96a32 32 0 1 1 64 0 32 32 0 1 1 -64 0zm96 0A64 64 0 1 0 256 96a64 64 0 1 0 128 0zm-80 96c-57.4 0-104 46.6-104 104c0 40.1 22.7 74.9 56 92.3V456c0 13.3 10.7 24 24 24h80c13.3 0 24-10.7 24-24V388.3c33.3-17.3 56-52.1 56-92.3c0-57.4-46.6-104-104-104H304zm-48 50.3V349.7c-14.7-13.2-24-32.4-24-53.7c0-21.3 9.3-40.5 24-53.7zM288 448V225.8c5.1-1.2 10.5-1.8 16-1.8h32c5.5 0 10.9 .6 16 1.8V448H288zm96-98.3V242.3c14.7 13.2 24 32.3 24 53.7c0 21.3-9.3 40.5-24 53.7z\"\/><\/svg>\n                <\/span>\n            <\/figure>\n            \n                <header class=\"flex flex-col gap-3  px-6 first:mt-6\">\n                \n        \n    \n    <h2 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        How can we empower our team to take ownership of their work and outcomes? \n    <\/h2>\n\n            <\/header>\n\n    \n    \n    \n<\/div>\n\n\n\n<div class=\"not-prose cu-card rounded-lg @container md:max-w-xl flex flex-col gap-3 bg-white shadow-lg shadow-cu-black-100   group duration-300 ease-in hover:scale-[1.02] hover:shadow-cu-black-200\">\n\n                        <figure class=\"flex items-center justify-center w-12 h-12 mx-6 mt-5 mb-1.5 overflow-hidden\">\n                <span class=\"cu-icon cu-icon-thumb\" style=\"width: 48px; height: 48px; display: inline-block;\" aria-hidden=\"true\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><!--! Font Awesome Pro 6.5.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2023 Fonticons, Inc. --><path d=\"M128 128a96 96 0 1 1 192 0 96 96 0 1 1 -192 0zM269.7 336c80 0 145 64.3 146.3 144H32c1.2-79.7 66.2-144 146.3-144h91.4zM224 256A128 128 0 1 0 224 0a128 128 0 1 0 0 256zm-45.7 48C79.8 304 0 383.8 0 482.3C0 498.7 13.3 512 29.7 512H418.3c16.4 0 29.7-13.3 29.7-29.7C448 383.8 368.2 304 269.7 304H178.3zm431 208c17 0 30.7-13.8 30.7-30.7C640 392.2 567.8 320 478.7 320H417.3c-4.4 0-8.8 .2-13.2 .5c11.3 9.4 21.6 19.9 30.7 31.5h43.9c71 0 128.6 57.2 129.3 128H480c0 .8 0 1.5 0 2.3c0 10.8-2.8 20.9-7.6 29.7H609.3zM432 256c61.9 0 112-50.1 112-112s-50.1-112-112-112c-24.8 0-47.7 8.1-66.3 21.7c5.2 9.8 9.3 20.3 12.4 31.2C392.3 71.9 411.2 64 432 64c44.2 0 80 35.8 80 80s-35.8 80-80 80c-25.2 0-47.6-11.6-62.3-29.8c-4.7 10.3-10.4 19.9-17 28.9C373 243.4 401 256 432 256z\"\/><\/svg>\n                <\/span>\n            <\/figure>\n            \n                <header class=\"flex flex-col gap-3  px-6 first:mt-6\">\n                \n        \n    \n    <h2 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        How can we foster collaboration and knowledge sharing within our team?\n    <\/h2>\n\n            <\/header>\n\n    \n    \n    \n<\/div>\n\n\n        <\/div>\n\n        \n    <\/div>\n<\/section>\n\n\n\n<p>By embracing the <a href=\"https:\/\/carleton.ca\/service-excellence\/service-excellence-standards\/\">Service Excellence Standards<\/a>, you help create a positive, efficient, and inclusive environment at 杏吧原创 University. Applying and reviewing these standards regularly ensures continuous improvement, enhancing service quality and making Service Excellence a core value of the 杏吧原创 experience.<\/p>\n\n\n\n<p><strong class=\"myprefix-text-bold\">If you have any questions or need more information, please&nbsp;<a href=\"https:\/\/carleton.ca\/service-excellence\/workshops\/quality@cunet.carleton.ca\">contact us!<\/a><\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Service Excellence Standards ensure that all faculty and staff members exhibit expertise, share knowledge, and promote collaboration, while remaining approachable, innovative, and attentive to the diverse needs of the 杏吧原创 community. To keep Service Excellence a priority, regularly discuss the standards at meetings, review them annually, and celebrate your achievements! By embracing the Service [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":0,"parent":37,"menu_order":1,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[44],"class_list":["post-9704","page","type-page","status-publish","hentry","cu_page_type-general"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/pages\/9704","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/users\/92"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/comments?post=9704"}],"version-history":[{"count":5,"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/pages\/9704\/revisions"}],"predecessor-version":[{"id":9905,"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/pages\/9704\/revisions\/9905"}],"up":[{"embeddable":true,"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/pages\/37"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/media?parent=9704"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/cu_page_type?post=9704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}