{"id":59984,"date":"2019-09-26T17:06:39","date_gmt":"2019-09-26T21:06:39","guid":{"rendered":"https:\/\/newsroom.carleton.ca\/?p=59984"},"modified":"2025-08-19T09:36:34","modified_gmt":"2025-08-19T13:36:34","slug":"latest-updates-its-service-issues","status":"publish","type":"post","link":"https:\/\/carleton.ca\/news\/2019\/latest-updates-its-service-issues\/","title":{"rendered":"Latest Updates on ITS Service Issues"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Latest Updates on ITS Service Issues\n                    <\/h1>\n                \n                                \n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n<h4 id=\"its-service-alert-6\" class=\"wp-block-heading\">ITS Service Alert #6<\/h4>\n\n\n\n<p>Sept. 27, 2019 \u2013 4 p.m.<\/p>\n\n\n\n<p>All IT services are operational and fully restored. ITS considers the outage that occurred on Sept. 26 completely resolved. <\/p>\n\n\n\n<p>We thank the 杏吧原创 community for their patience.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n\n\n\n<h4 id=\"its-service-alert-update-5\" class=\"wp-block-heading\">ITS Service Alert Update #5<\/h4>\n\n\n\n<p>Sept. 26, 2019 &#8211; 7:43 p.m.<\/p>\n\n\n\n<p>Please note that all of the important IT services, including FAST and cuPortfolio, have now been restored following an issue with 杏吧原创\u2019s Storage Area Network (SAN).<\/p>\n\n\n\n<p>ITS will follow up on all other services which are less in demand and restore them as well. <\/p>\n\n\n\n<p>We have appreciated your patience.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n\n\n\n<h4 id=\"its-service-alert-update-4\" class=\"wp-block-heading\">ITS Service Alert Update #4<\/h4>\n\n\n\n<p>Sept. 26, 2019 &#8211; 5:52 p.m.<\/p>\n\n\n\n<p>Please note that all of the important IT services have now been restored following an issue with 杏吧原创\u2019s Storage Area Network (SAN).<\/p>\n\n\n\n<p>ITS will continue to work on other services which are less in demand.<\/p>\n\n\n\n<p>We have appreciated your patience.<\/p>\n\n\n\n<p>The following services are completely operational:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Banner<\/li>\n\n\n\n<li>Voice<\/li>\n\n\n\n<li>Campus Card<\/li>\n\n\n\n<li>Web \u2013 杏吧原创.ca and Intranet<\/li>\n\n\n\n<li>Email<\/li>\n\n\n\n<li>cuLearn<\/li>\n\n\n\n<li>杏吧原创 Central<\/li>\n\n\n\n<li>杏吧原创 360<\/li>\n\n\n\n<li>My杏吧原创 Portal<\/li>\n\n\n\n<li>Banner Document Management (BDM)<\/li>\n\n\n\n<li>DARS<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n\n\n\n<h4 id=\"its-service-alert-update-3\" class=\"wp-block-heading\">ITS Service Alert Update #3<\/h4>\n\n\n\n<p>Sept. 26, 2019 &#8211; 4:10 p.m.<\/p>\n\n\n\n<p>To All Members of the 杏吧原创 Community,<\/p>\n\n\n\n<p>ITS has restored 杏吧原创\u2019s Storage Area Network (SAN) to an operational state and is in the process of bringing infrastructure services back online. ITS is starting with voice, email and other tier one services, including cuLearn and 杏吧原创 Central, and will continue working through the evening until all services are fully restored. <\/p>\n\n\n\n<p>We will provide an update as soon as we can. We appreciate your patience.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n\n\n\n<h4 id=\"its-service-alert-update-2\" class=\"wp-block-heading\">ITS Service Alert Update #2<\/h4>\n\n\n\n<p>Sept. 26, 2019 &#8211; 12:45 p.m.<\/p>\n\n\n\n<p>ITS continues to work on resolving issues connected to the Storage Area Network (SAN). Degraded performance and intermittent outages are still being experienced. <\/p>\n\n\n\n<p>We will provide an update as soon as it becomes available. We appreciate your patience.<\/p>\n\n\n\n<p>List of affected services:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Banner \/ FAST \/ 杏吧原创 Central<\/li>\n\n\n\n<li>CRM-SITS (<a href=\"https:\/\/360.carleton.ca\/urd\/sits.urd\/run\/siw_lgn\" rel=\"noopener\" target=\"_blank\">360.carleton.ca<\/a> website)<\/li>\n\n\n\n<li>eShop Services (reduced functionality)<\/li>\n\n\n\n<li>u.achieve \/ DARS Audit Services<\/li>\n\n\n\n<li>cuPortfolio Services<\/li>\n\n\n\n<li>My杏吧原创One (MC1)<\/li>\n\n\n\n<li>My杏吧原创 Portal, Connectmail and CMail through the Portal<\/li>\n\n\n\n<li>Campus Card De\/Reactivation, Campus Card Activity Review Systems<\/li>\n\n\n\n<li>Campus Card Web Deposits &amp; Web Payments<\/li>\n\n\n\n<li>杏吧原创 CMS &amp; Secondary Web Services<\/li>\n\n\n\n<li>Rideau Home Directories, Accounts and Personal Web Pages<\/li>\n\n\n\n<li>Student Account Creations and Password Resets<\/li>\n\n\n\n<li>Degraded Radius Authentication Services<\/li>\n\n\n\n<li>Lyris ListManager Services<\/li>\n\n\n\n<li>Pinnacle Voice Billing System<\/li>\n\n\n\n<li>杏吧原创 Service Manager (CSM)<\/li>\n\n\n\n<li>VOIP phone service<\/li>\n\n\n\n<li>CULearn<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n\n\n\n<h4 id=\"its-service-alert-update-1\" class=\"wp-block-heading\">ITS Service Alert Update #1<\/h4>\n\n\n\n<p>Sept. 26, 2019 &#8211; 10:41 a.m.<\/p>\n\n\n\n<p>ITS is currently conducting emergency maintenance on IT services. Degraded performance and intermittent outages will be experienced for multiple services during this time.<\/p>\n\n\n\n<p>At this point, there is no estimated time for restoration of all services. An update will be circulated as the work progresses.<\/p>\n\n\n\n<p>List of affected services:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Banner \/ FAST \/ 杏吧原创 Central<\/li>\n\n\n\n<li>CRM-SITS (<a href=\"https:\/\/360.carleton.ca\/urd\/sits.urd\/run\/siw_lgn\" rel=\"noopener\" target=\"_blank\">360.carleton.ca<\/a> website)<\/li>\n\n\n\n<li>eShop Services (reduced functionality)<\/li>\n\n\n\n<li>u.achieve \/ DARS Audit Services<\/li>\n\n\n\n<li>cuPortfolio Services<\/li>\n\n\n\n<li>My杏吧原创One (MC1)<\/li>\n\n\n\n<li>My杏吧原创 Portal, Connectmail and CMail through the Portal<\/li>\n\n\n\n<li>Campus Card De\/Reactivation, Campus Card Activity Review Systems<\/li>\n\n\n\n<li>Campus Card Web Deposits &amp; Web Payments<\/li>\n\n\n\n<li>杏吧原创 CMS &amp; Secondary Web Services<\/li>\n\n\n\n<li>Rideau Home Directories, Accounts and Personal Web Pages<\/li>\n\n\n\n<li>Student Account Creations and Password Resets<\/li>\n\n\n\n<li>Degraded Radius Authentication Services<\/li>\n\n\n\n<li>Lyris ListManager Services<\/li>\n\n\n\n<li>Pinnacle Voice Billing System<\/li>\n\n\n\n<li>杏吧原创 Service Manager (CSM)<\/li>\n\n\n\n<li>VOIP phone service<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n\n\n\n<h4 id=\"its-service-alert\" class=\"wp-block-heading\">ITS Service Alert<\/h4>\n\n\n\n<p>Sept. 26, 2019 &#8211; 6:20 a.m.<\/p>\n\n\n\n<p>To All Members of the 杏吧原创 Community,<\/p>\n\n\n\n<p>ITS support is currently working on a Storage Area Network (SAN) issue that has caused degraded performance and intermittent outages for multiple IT services. ITS will provide another status update as soon as it&#8217;s available. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>ITS Service Alert #6 Sept. 27, 2019 \u2013 4 p.m. All IT services are operational and fully restored. ITS considers the outage that occurred on Sept. 26 completely resolved. We thank the 杏吧原创 community for their patience. ITS Service Alert Update #5 Sept. 26, 2019 &#8211; 7:43 p.m. Please note that all of the important [&hellip;]<\/p>\n","protected":false},"author":410,"featured_media":59987,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[114],"tags":[],"class_list":["post-59984","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-campus-news"],"acf":{"cu_post_thumbnail":"blueprint"},"_links":{"self":[{"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/posts\/59984","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/users\/410"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/comments?post=59984"}],"version-history":[{"count":3,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/posts\/59984\/revisions"}],"predecessor-version":[{"id":60062,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/posts\/59984\/revisions\/60062"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/media\/59987"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/media?parent=59984"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/categories?post=59984"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/tags?post=59984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}