This special edition of Spotlight on IT focuses not on a trend, but on the great work done in our IT department to prepare for the new academic year.

In addition to the services below, we have also published a����to help students become familiar with the IT services they will come in contact with during their time at �Ӱ�ԭ��. For a complete list of services, students are encouraged to check out��, a transition guide provided by the Office of the Vice-President (Students and Enrolment).

Service Desk

Last September Stats
It’s no surprise that September is our busiest time of the year, as is the case for many departments on campus. You could say that our staff have been preparing themselves mentally for the influx of requests. Last September the ITS Service Desk created 3496 tickets with 48% of the requests coming in via email.�� They had a 60% first call resolution rate and our satisfaction survey results reported a 97% satisfaction rate.

Service Desk Bookcamp
Our student Service Desk employees are integral to our service offering as they enable us to��provide��support outside of university business hours –�� till 10:30 pm Mon-Thurs, till 10 pm Friday, and from 12-8 pm weekends. ��To prepare them for the types of requests they will receive, 16 students attended a three day ‘bootcamp’ with��presentation from subject matter experts from across ITS covering everything from passwords to wireless.

Residence Move-In Support
This weekend thousands of students will be moving into residence.�� Housing and Residence Life Services have��streamlined their processes��to ensure a smooth transition for students, and a number of service departments from across campus will be there to help, including our own ITS staff.�� We’ll be there to support students with onsite network (wired and wireless) setup, account access, software access, and hardware support.

Classroom Support

Wireless Screen-Sharing
Following successful pilots in Tory 446/7 and Southam 306, wireless screen-sharing unshackles instructors from the podium, allowing them to roam their lecture room, while transmitting the video of their iPad to the classroom projector. With��Instructional Media Services (IMS)��assuming technical support, another dozen classrooms in Tory are being targeted for updating this fall.

Virtual Desktop Infrastructure (VDI)
Virtual Desktop Infrastructure (VDI) provides students with the option to access course-specific software directly from their laptops, which are often used in class with guidance from the instructor.�� VDI was introduced at �Ӱ�ԭ����in 2014��and there are now almost 100 classrooms that are VDI-ready. In these classrooms, Wi-Fi capacity is specially engineered to allow every student to open a VDI connection

Free MS Office for Students
Microsoft is offering��students in select educational institutions, including �Ӱ�ԭ�� University, the MS Office software suite, at no charge while they are at �Ӱ�ԭ��.�� For information on how to download the software, visit our��MS Office page.

Systems

cuLearn Upgrade
�Ӱ�ԭ��’s Learning Management System, CuLearn,��will be getting its annual upgrade on Sept 3, going from Moodle version 2.8.7 to version 3.1.1, with��improvements to the gradebook and the overall system performance.��Planning for the upgrade generally utilizes the��, from the Initiation phase to the Closure Phase. Schedules and test plans are developed and actioned upon for respective areas of responsibility by both the����and ITS. An upgrade of the LMS roughly takes about three months to complete (start to finish).

Windows 10 Deployed to Student Labs
Over 1000 campus lab computers��were updated over the summer with the latest image which includes 64-bit Windows 10 Enterprise, along with roughly��. To ensure software students need for their class work was included, the image was built with feedback from faculty and Computing Support Units (CSUs) across campus.

Next Edition

We will resume our regular format next month with a spotlight on IT security, just in time for Cyber Security Awareness Month

While WebCT has served �Ӱ�ԭ�� well in the past, the product is at the end of its life cycle and will no longer be updated.�� After an extensive review and evaluation, cuLearn was selected as �Ӱ�ԭ��’s new Learning Management System and was introduced to the campus in Spring 2012.

In preparation, all core course content has been migrated from WebCT to cuLearn, however instructors have to request access.

Need help transitioning to cuLearn?�� The EDC is there to help with a variety of .

Learn more about the .

Students: are you writing a deferred exam in June?���� You will still have access to your course material on WebCT until May 17.

While WebCT has served �Ӱ�ԭ�� well in the past, the product is at the end of its life cycle and will no longer be updated.�� After an extensive review and evaluation, cuLearn was selected as �Ӱ�ԭ��’s new Learning Management System and was introduced to the campus in Spring 2012.

In preparation, all core course content has been migrated from WebCT to cuLearn, however you need to request access.

The EDC is offering a number of training sessions and study halls this month to help you prepare for the final stages of the transition to cuLearn.�� Find out more at .

While WebCT has served �Ӱ�ԭ�� well in the past, the product is at the end of its life cycle and will no longer be updated. After an extensive review and evaluation, cuLearn was selected as �Ӱ�ԭ��’s new Learning Management System and was introduced to the campus in Spring 2012.

Important Information �Ӱ�ԭ�� Content
All core course content has been migrated from WebCT to cuLearn, however, you need to request access to older content.

You will need to back up personal content that you have stored in WebCT, including student assignments, individual grade records, email history and stored files. Find out more about the .

Take a look at the about WebCT’s retirement and our for more information.

cuLearn Training
Need help transitioning to cuLearn? The EDC is there to help with a variety of .

Learn more about the .

For more information, please contact the EDC.

While WebCT has served �Ӱ�ԭ�� well in the past, the product is at the end of its life cycle and will no longer be updated.�� After an extensive review and evaluation, cuLearn was selected as �Ӱ�ԭ��’s new Learning Management System and was introduced to the campus in Spring 2012.

In preparation, all core course content has been migrated from WebCT to cuLearn, however instructors have to request access..

Need help transitioning to cuLearn?�� The EDC is there to help with a variety of .

Learn more about the transition to cuLearn.

cuLearn launched in May with 66 instructors added in 59 course sections.�� Instructors and students have appreciated the modern interface, the flexibility in organizing course content and the overall simplicity of the system.

In the fall, cuLearn will be mobile compatible, accessible both through a browser and from �Ӱ�ԭ��’s mobile app, �Ӱ�ԭ�� Mobile.

Instructors, to have your course added to cuLearn for the fall, please visit or contact EDC directly at edc@carleton.ca.�� Full training and support will be provided, along with WebCT course content migration.

WebCT will continue to run in parallel to cuLearn until May 2013, at which time WebCT will be retired.

To learn more about cuLearn, please visit .

Visit the for a list of all courses on cuLearn.

The transition to cuLearn began in Fall 2010 when potential systems were piloted.�� After an extensive review and evaluation, �Ӱ�ԭ�� selected Moodle as the replacement for WebCT.�� Shortly thereafter, the �Ӱ�ԭ�� community selected cuLearn as the name of our institutions new Learning Management System.

cuLearn will be available for all courses this fall and will run parallel to WebCT until May 2013.�� In May 2013 WebCT will no longer be available and cuLearn will become �Ӱ�ԭ��’s sole LMS.

For more information on the journey to cuLearn, please visit .

cuLearn offers many ways for instructors to manage, organize and communicate course information. One of improvements of cuLearn over WebCT is the ability to drag and drop documents into cuLearn from your computer. In addition folders, images and videos are all easily incorporated and embedded into a course site.

With web conferencing via BigBlueButton, discussion forums, chat, online assignments, quizzes and more, cuLearn enhances collaboration and learning outside of the classroom.

Check out this two- minute video “Introducing cuLearn” at to learn more.

To ensure the new LMS meets the needs of our community, �Ӱ�ԭ�� has been involved in an extensive decision-making process involving trials of the three most promising systems (Moodle, Blackboard 9 and Desire2Learn), a Request for Proposals (RFP) to solicit other LMS tool submissions, and the evaluation of all contenders using strict criteria for usability.

Trials took place over the last two semesters and are posted.���� We are currently in the process of reviewing the RFPs after which we will be in a position to select �Ӱ�ԭ��’s new LMS.

For more information and projected timelines, please visit: .