ITS has made significant enhancements to support the increased demand, including adding new access points and implementing the latest in wireless technology.

The infographic below highlights the history of Wireless at ÐÓ°ÉÔ­´´.

Wireless at ÐÓ°ÉÔ­´´ University: Accessible Transcript

A look into the history of wireless on campus.

Wireless is Introduced

• 2004: ÐÓ°ÉÔ­´´ tests two access points in Robertson Hall
• 2005: There are 50 access points on campus.  Coverage is less than 1%.

Coverage Expands

• 2008: There are 100 access points and 14,000 unique devices connected per month.  802.11n is introduced.
• 2011: There are 400 access points and 32,000 unique devices connected per month.  Coverage is 36%.
• 2012: There are 550 access points and 46,000 unique devices connected per month.  Coverage is 50%.

Satisfaction is Up.  Demand Increases.

• 2014: 100% coverage in academic buildings.  Outdoor access points added.  Surveys show wireless satisfaction is up.
• 2015: Demand for wireless grows – 71,000 unique devices connected in one month.

Now: More Access Points Added.  Latest Technology Deployed.

• Access points in academic buildings support 802.11ac.
• There are now 1,600 access points on campus.
• An all-time high of 18,000 concurrent users was reached.

In fact, we saw a 93% increase in web traffic to the ITS website from August to September.  Not surprising.

And the stats are even up from last September:

• sessions are up 3.9%
• pageviews are up 4.3%, and
• bounce rate has improved by 1.6%

Meeting our SEO Goals

In ITS we continue to focus our efforts on optimizing our website for search engines, and currently 67% of our traffic to the site is coming from search engines.  (If you’d like to learn how to optimize your site, you may want to attend that Web Services is hosting in November).

Tracking our Website Goals

One of the goals of the ITS website is to provide useful online documentation.  We determine whether or not the material is useful by looking at hits to the page, time spent on page, and where they went next (did they call us? did they go to other documentation? did they leave the site?).  We then use this information to improve the documentation.  This goal will be easier track once we move our documentation over to the new Knowledge Base, which we plan to have in place by January.

ITS Web Stats: Infographic

Below is an overview of some website stats from the month of September.  The accessible transcript is posted below.

Accessible Transcript

Information Technology Services web stats.  So far in September..

• 39,763 people came to the ITS website.
• 67% of those visits came from Google
• 207 pages are currently published on the ITS website, which will decrease once we move our documentation into the new knowledge base (coming soon)

Top Browsers:

• Chrome: 50% of visits
• Safari: 28% of visits
• Firefox: 9% of visits
• IE: 7% of visits

Desktop:

• 68% of visits came from desktop computers
• 69% of desktop visitors came from Windows computers
• 31% of desktop visitors came from Mac computers

Mobile:

• 32% of visits came from mobile devices/tablets
• 50% of mobile visitors were using an iPhone
• 8% of mobile visitors were using an iPad

Information Technology Services | carleton.ca/its | @carleton_it

This month’s spotlight is on Social Media.

Social Media Usage

• Canadians spend an average of on social media
• In Canada, there are approximately . There are 2.31 billion active social media users in the world.
• ÐÓ°ÉÔ­´´ took to Social Media for it’s CU75 campaign. With close to a million impressions on Facebook and Twitter, it is clear that .
• There are two social media events happening at ÐÓ°ÉÔ­´´ next month.  On June 1^st Mike Reynolds (OVPSE), Chris Cline (DUC), and Web Services are hosting a talk on . On June 2^nd and 3^rd Melanie Coulson (FPA) is offering a social media training.

Social Media Networks

• is the leading social media network with 1.59 billion active users.
• In 2012 for $1 billion two years after it launched.
• has 30.3 K followers and has sent out more than 13 K tweets.
• Social media brings in .18% of all traffic to the ITS website. The top social referrer: Twitter at 77% of all social media traffic.

The IT Behind Social Media

• Many popular social networks have started out as .
• to rank and personalize News Feed stories, filter offensive content, highlight popular/trending topics, and rank search results.
• Twitter recently to show tweets that are sorted based on relevancy, rather than only chronology, at the top of your timeline. They’ll also soon be .
• People for the fun of it, for forced shares, for forced followers, and for information. was in the news this week for a hacking that took place in 2012. Here are on how you can keep your account safe.

Social Media in the Classroom: A Student’s Perspective

Social Media can be an effective tool in the classroom for engaging students in course material and encouraging collaboration amongst students and instructors.

This month, Madison Pearce, a co-op student with Web Services, shares her experiences using social media in the classroom and offers a few suggestions to faculty members looking to implement social media in their teaching plans. 

5 Things We Thought You Should Know

1. Stats: In April, of the 1,978 tickets opened, 56% of tickets were resolved at first contact by the ITS Service Desk. Check out more stats like this in our latest
2. CANHEIT: This year ÐÓ°ÉÔ­´´ will be well represented at the Canadian Higher Education Information Technology (CANHEIT) conference with .
3. CCMS Update: Web Services have been working to continuously improve the CCMS and are now on of the new template. This point upgrade includes new thumbnail images, text editing enhancements, and bug fixes.
4. Research at ÐÓ°ÉÔ­´´: Wondering what that The 1,600-square-foot, two-storey solar-powered house is perched on a low hill at the north end of ÐÓ°ÉÔ­´´â€™s campus? It’s ÐÓ°ÉÔ­´´â€™s new.
5. Mark your calendars:  on Friday, June 17.

Like what you see?  

If you have an idea on how we can improve, .

Accessible Transcript

ITS Stats – What Happened in April

We provide enterprise IT solutions and services to support the learning, teaching, research, and administrative goals of ÐÓ°ÉÔ­´´ University.

We are committed to engaging our customers in a collaborative and proficient manner.

• Of the 1978 tickets opened, 56% of tickets were resolved at first contact (by the Service Desk staff)
• The majority of service requests came through via phone with 1117 calls to 520-3700.
• Hardware services (located in Herzberg) received about 240 walk-ins.
• 664 tickets were handed off to second tier support.  Of these tickets 92% were closed within the time promised.
• Voice Services received the most tickets with 108 service requests.
• Customer satisfaction levels were 93% (with a 24% response rate)
• The loaner laptops were checked out 979 times.  Last April they were checked out 1430 times.
• Lab usage was also down this year with 19874 logins to the 541 pcs, when last year logins were just over 25000.
• 74.5% of incoming email is labeled spam and blocked at the perimeter (by SpamAssassin).
• 39,693 unique devices were connected to the wireless network. Last year this number was close to 80,000.
• The campus card is used for secure door access.  It was used to open doors 669,665 times in April.
• 170 websites are now in the latest CCMS template

The infographic below highlights some of the activity we saw in the month of February  Click on the image for a larger view.  The accessible transcript is below the image.

Transcript

February Happenings in Information Technology Services

Our team of 120 professional services staff provide enterprise information technology solutions and services to support the learning, teaching, research and administrative goals of ÐÓ°ÉÔ­´´ University.

Public Lab Stats

In the month of February 541 ITS managed pcs were logged into 20,274 times.
The busiest public lab was on the 3rd floor in the Library with 5,290 logins to 76 computers.
The last busiest public lab was 507 South Hall with 157 logins to 11 computers.

ITS Service Desk

In the month of February the ITS Service Desk answered 1873 service requests.
94% of incidents were closed in the time promised.
94% satisfaction rate
25% of requests were solved at first contact with the Service Desk. Low number was due to high volume of firewall requests this month.

Web Stats for carleton.ca

Chrome – 57%
Safari – 16%
IE – 13%
Firefox – 11%

one in ten people visit carleton.ca on their mobile device

Wireless on campus

85% of total indoor campus space has wireless coverage.
100% coverage in academic buildings.
54,172 unique devices connected to the wireless network in February
30,254 people connected to the wireless network in February

In the past three years, indoor wireless coverage from has increased from 18% to 58%.

The infographic below highlights the history of Wireless at ÐÓ°ÉÔ­´´.

Infographic Transcript:

Title: Wireless at ÐÓ°ÉÔ­´´

2004 – 2005: The Beginnings of Wireless at ÐÓ°ÉÔ­´´

In 2004 access points and major components are tested in Hull, QC by HP. Summer 2004 ÐÓ°ÉÔ­´´ tests 2 access points in Robertson Hall. In 2005 there are 50 access points. Campus coverage is less than 1%.

2006 – 2008: Wireless Spreads Slowly to Campus

By the end of 2008 there are 100 access points and 14,000 unique client devices connected per month. Introduced 802.11n. Campus coverage is 9%.

2009: Eduroam comes to Campus

The Eduroam network is deployed. 19,000 unique client devices are connected via the 150 access points per month. Campus coverage is 14%.

2010: Wireless CUNET Login

Wireless CUNET domain login deployed. 24,000 unique client devices are connected via the 200 access points. Campus coverage is 18%.

2011: Access Points Double

There are now 400 access points with coverage in Canal, Lennox and Lanark House. 32, 000 unique client devices are connected a month. Campus coverage is 36%

2012: Half of Campus has Wireless Coverage

There are now 550 access points. 46,000 client devices are connected a month. Campus coverage is 50%.

2013: 50, 000 Unique Devices Connected

There are now 800 access points. 50, 000 unique client devices are connected a month. Campus coverage is 58%

Below is an infographic from the showing just how many people take the bait.

Below are just a few stats and an overview of our seven departments. (Click on the image for a larger view.)