On Thursday, October 10^th, Duncan became a member of ITS Ancillary Systems, effectively increasing our staffing component by 50%!

Prior to “taking Duncan to work”, my interactions with Duncan were limited to a few handshakes or presentations to senior management… not really conducive to discuss business one-on-one, so when he announced he would visit some departments, I jumped at the opportunity to invite him to our small department.

�Ӱ�ԭ�� Ancillary Systems

Ancillary Systems staff support everything Campus Card related.  This includes production of the actual card and support of all of the “touch points” where the campus card can be used across campus and beyond.  Supported services are:

We have also expanded our reach to allow for payment of

• parking fees
• Pay & Display fees
• CUOL extension course fees
• local taxis

We accept payment onto campus cards in person or via web or mobile applications, and recently added payroll deduction.

In short, if anyone in the �Ӱ�ԭ�� community needs to eat, buy something, pay for something, or gain secure access past a door, they are a client of Ancillary Systems!

In Dickensian tradition, discussions were much like a visit from ghosts of past, present and future.  We have grown from 4 to 11 servers.  We have eliminated some of the archaic equipment from our environment and we have deployed state of the art equipment in other areas.  We now support over 850 doors, and this number is growing.  On average, someone is swiping a campus card every 3 seconds!

The campus card system now plays a strategic role in the continuous expansion of �Ӱ�ԭ�� University and integration with other enterprise systems is key in supporting �Ӱ�ԭ��’s initiatives in stewardship of resources and sustainability.

The ‘Take Duncan to Work’ Opportunity

As a middle manager, it is often difficult to feel that what we do matters, but discussions were very inclusive.

Overall, Duncan’s short time with Ancillary Systems was frank, positive, and motivating.  It is encouraging that senior management is showing a truly vested interest.

On a personal level, Duncan most engaging and caring.  I would encourage any department within F&A who has not taken advantage of this opportunity to reconsider.

If you would like to participate in ‘Take Duncan to Work”, contact quality@carleton.ca.

Tools / Systems Delivery
Within the Registrar’s Office and Student Support Services domains (undergraduate and graduate levels) we have collaborated on the delivery of a variety of tools/systems that directly or indirectly enhance the experience of our students.

Some of the highlights include:

• the interactive degree audit;
• personalized exam schedules;
• registration enhancements (incl. wait-listing);
• Emergency Notification System;
• and UHIP administration;
• display of student photos on class rosters;
• advising and tutorial service improvements; and
• that supports the administration needs of �Ӱ�ԭ��’s Teaching Assistant’s.

Fundamental System Upgrades
The AD group is often called upon to execute a major upgrade to one or more of our foundational systems, and this past year was no exception.

In November 2010 the Oracle database that supports the Banner system was successfully upgraded to the latest version (11G).

2010 also saw the technical infrastructure put in place for the new Banner Document Management System. This infrastructure will provide us with the foundation that many future projects will rely on.

Campus-Wide Initiative Support
The Finance and HR/Payroll teams played key roles in support of campus-wide initiatives such as the Identity and Access Management/BEIS project, as well as Finance & Administration projects touching diverse areas such as Learning & Development, A/P Direct Deposits, PCards and the implementation of new collective agreements into payroll.

In conjunction with Web Services, a new training course was made available via �Ӱ�ԭ�� Central for Workplace Violence and Harassment Prevention training. This included course delivery as well as tracking course completion in Banner.