Troubleshooting Archives - OneDrive /its/onedrive/cat/troubleshooting/ ÐÓ°ÉÔ­´´ University Wed, 11 Oct 2017 14:41:43 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.1 Troubleshooting /its/onedrive/troubleshooting-2/?utm_source=rss&utm_medium=rss&utm_campaign=troubleshooting-2 Mon, 10 Jul 2017 14:01:13 +0000 /its/onedrive/?page_id=202 Can’t find OneDrive in Web interface atÌý

Have you enabledÌýOneDrive for Business?

  • Staff/faculty: Accepting this offer from Microsoft for a downloadable desktop MS Office suite,ÌýalsoÌýenables your OneDrive license: Ìýcarleton.ca/its/ms-offer-faculty
    Note: you need not actuallyÌýdownload the MS desktop Office suite to enable your OneDrive license—your ÐÓ°ÉÔ­´´Ìýworkstation already has MS Office installed asÌýpart of the standard staff/faculty PC image.
  • Students: Accepting this offer from Microsoft for a downloadable desktop MS Office suite, also enables your OneDrive license:Ìýcarleton.ca/its/ms-offer-students

I have bothÌýOneDriveÌýandÌýOneDrive for BusinessÌýapps on my PC. Which do I use?

The ÐÓ°ÉÔ­´´-provided Win10 PC image for staff/faculty is the recommended and supported way to access theÌýOneDriveÌýsync engine. It ships with a theÌýOneDriveÌý²¹±è±è.ÌýNotÌýwith theÌýOneDrive for BusinessÌýapp. TheÌýOneDriveÌýapp is the latest and is able to connect simultaneously to both your personal and your ÐÓ°ÉÔ­´´ÌýOneDrive for BusinessÌý²¹³¦³¦´Ç³Ü²Ô³Ù²õ.

Credentials not accepted?

OneDrive App:Ìýyou using theÌýITS Windows 10 image? The OneDrive app included with it has been specially chosen to work withÌýbothÌýOneDrive for BusinessÌýand personal OneDrive accounts.

MS Office: You must be using MS Office 2016, and log in with your full ÐÓ°ÉÔ­´´ email address: Ìýusername@cunet.carleton.caÌý(staff/faculty) or username@cmail.carleton.caÌý(student). There is no “.” in your username.

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FAQ – OneDrive for Business /its/onedrive/faq/?utm_source=rss&utm_medium=rss&utm_campaign=faq Tue, 11 Apr 2017 14:45:38 +0000 /its/onedrive/?page_id=161
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