{"id":1398,"date":"2020-10-07T07:12:56","date_gmt":"2020-10-07T11:12:56","guid":{"rendered":"https:\/\/carleton.ca\/its\/help-centre\/?page_id=1398"},"modified":"2020-10-07T07:13:07","modified_gmt":"2020-10-07T11:13:07","slug":"how-to-start-a-chat-in-jira-customer-portal","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/help-centre\/how-to-start-a-chat-in-jira-customer-portal\/","title":{"rendered":"How to Start a Chat in Jira Customer Portal"},"content":{"rendered":"

Log onto the Jira Service Desk Portal<\/a> and look for the Chat icon in the bottom right:<\/p>\n

\"\"<\/p>\n

Clicking on the icon will expand the Chat window.\u00a0 Type your issue or request and a live Service Desk agent will respond momentarily.<\/p>\n

\"\"<\/p>\n

Your Chat session will also crate a Jira ticket that you can view from the list of tickets in your Portal view.<\/p>\n\n

\n\t

\n\t\tReview and Modify Requests in Jira Portal<\/a>\n\t<\/p>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"

Log onto the Jira Service Desk Portal and look for the Chat icon in the bottom right: Clicking on the icon will expand the Chat window.\u00a0 Type your issue or request and a live Service Desk agent will respond momentarily. Your Chat session will also crate a Jira ticket that you can view from the […]<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"\nHow to Start a Chat in Jira Customer Portal - Help Centre<\/title>\n<meta name=\"description\" content=\"Log onto the Jira Service Desk Portal and look for the Chat icon in the bottom right: Clicking on the icon will expand the Chat window.\u00a0 Type your issue\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carleton.ca\/its\/help-centre\/how-to-start-a-chat-in-jira-customer-portal\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/how-to-start-a-chat-in-jira-customer-portal\/\",\"url\":\"https:\/\/carleton.ca\/its\/help-centre\/how-to-start-a-chat-in-jira-customer-portal\/\",\"name\":\"How to Start a Chat in Jira Customer Portal - 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