{"id":1333,"date":"2020-09-03T16:14:32","date_gmt":"2020-09-03T20:14:32","guid":{"rendered":"https:\/\/carleton.ca\/its\/help-centre\/?page_id=1333"},"modified":"2020-09-08T12:34:02","modified_gmt":"2020-09-08T16:34:02","slug":"logging-onto-jira-customer-portal","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/help-centre\/logging-onto-jira-customer-portal\/","title":{"rendered":"Logging Onto Jira Customer Portal"},"content":{"rendered":"

The Jira Service Desk Customer Portal provides customers an enhanced method of engagement for customer service requests.\u00a0 Users will be able to raise a service request or report an issue, see a list of their open tickets, check their current status, add additional information or raise additional questions.\u00a0 Any changes will automatically be appended to the ticket for review by the assigned Agent or Support Team.<\/p>\n

To launch the portal, click the following link and log on using your MC1 account<\/span>:<\/p>\n

https:\/\/carleton.ca\/its\/customerportal\/<\/a><\/p>\n

If you experience any issues accessing the portal or logging in, please contact the ITS Service Desk<\/a><\/p>\n\n

\n\t

\n\t\tHow To Submit a Request in the Jira Portal<\/a>\n\t<\/p>\n<\/div>\n\n\n

\n\t

\n\t\tHow to Review or Modify an Open Request in the Jira Portal<\/a>\n\t<\/p>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"

The Jira Service Desk Customer Portal provides customers an enhanced method of engagement for customer service requests.\u00a0 Users will be able to raise a service request or report an issue, see a list of their open tickets, check their current status, add additional information or raise additional questions.\u00a0 Any changes will automatically be appended to […]<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"\nLogging Onto Jira Customer Portal - 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