You can connect up to 8 separate parties.

1. Dial the first party
2. Announce that you are setting up a conference call
3. Press trans/conf button (button on the right of your red hold button)
4. Dial the second party
5. Press trans/conf button
6. follow these steps until all parties have been connected
7. If the line is busy or not answered press the disconnect button (the button on the right of the blue/grey button with an X)

Make a Conference Call With Multiple Parties on a regular analog line

You can connect up to 8 separate parties.

1. Dial the first party
2. Announce that you are setting up a conference call
3. Press flash or trans/conf or link
4. Dial the second party
5. Press flash or trans/conf or link
6. Press *4 or press conference button
7. Press flash
8. Dial third party
9. Press flash
10. Press *4
11. Follow the last 3 steps until all parties have been connected
12. If the line is busy or not answered press flash to get dial tone again and dial the next party

1. Tips
2. Confirming your name recording and number

杏吧原创

All calls into 杏吧原创 University’s main number are routed to our Speech Enabled Auto-Attendant. Callers simply need to speak the full name of the person or department they would like to reach and they will be connected.

Tips

• Speak normally, at a regular pace. Exaggerating your pronunciation may hinder voice recognition.
• Feel free to interrupt the system at any time.
• Say the first name followed by the last name. Do not use first or last names only.
• You can also ask for a department or for a service offered by a department.
• Use the handset rather than speakerphone. The system will better recognize your prompt.
• Reduce interfering noise, such as radio in the background.
• Listen to the system prompts and follow them, after 2 failed attempts your call will be transferred to the operator during normal business hours.

Confirming your name recording and number

Your name should already be recorded in the system’s directory.

To verify the proper pronunciation and ensure that the system transfers you to the correct number:

1. Dial 1234.
2. Say your own name (first name last name).
   The system will then announce your name (“Transferring you to first name last name“) and you will then be transferred directly or asked to confirm your request.

If you notice that the pronunciation of your first or last name is not what you would like, please contact the ITS Service Desk to request an update be made to your name in the system and indicate the proper pronunciation of your name. Voice Services will then submit a request to have the name re-recorded professionally, this typically takes 2-3 business weeks for the recording to be changed.

1. To forward your extension to another number
2. To deactivate call forwarding

杏吧原创

To forward your extension to another number

1. Lift handset.
2. Dial *8 followed by the number to which you want your calls forwarded to. This number can be another 杏吧原创 extension or a local external number (be sure to add a 9 before the phone number to indicate dialing out).
   You will get a pulsating busy tone to confirm it
3. Hang up and test that your call forwarding is working.

To deactivate call forwarding

1. Lift handset.
2. Dial *8 and hang up.
3. Test that your call forwarding has been removed

1. Set up your voicemail
2. Access your voicemail
3. Forward to voicemail

杏吧原创

Set up your voicemail

1. Dial 4000
2. Enter the temporary passcode provided by Voice Services

When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial guides you through your first mailbox session, explains how to record a greeting and your name, and prompts you to change your temporary password.

Access your voicemail

From your own extension:

1. Dial 4000
2. Enter your personal passcode

From another extension:

1. Dial 4000
2. Press the * key when prompted to enter a passcode
3. Enter your mailbox number followed by the * key
4. Enter your passcode when prompted

From off campus:

1. Dial the external Voicemail access number 613-520-4000
2. Press the * key
3. Enter your mailbox number followed by the * key
4. Enter your passcode when prompted

Forward to voicemail

If you plan on being out of office for an extended period or on vacation, you can program your extension to forward to voicemail immediately so callers do not have to wait for four rings. Follow these steps:

• To activate call forwarding, lift receiver and dial *8 then 4000
• To cancel call forwarding, lift receiver and dial ##61