Clicking on the icon will expand the Chat window.  Type your issue or request and a live Service Desk agent will respond momentarily.

Your Chat session will also crate a Jira ticket that you can view from the list of tickets in your Portal view.

My Requests will display any/all issues that were raised by you and are currently in an Open state, as indicated by the filter along the top.

Click on an a ticket to open and review.  From here you can:

1. check the status
2. add comments
3. review comments
4. resolve the issue if it no longer exists.

To navigate back to your main Portal page, click Help Center in the upper left.  To navigate back to your list of open items, click Requests > My Requests in the upper right.

Select one of the above mentioned options, then complete the form by entering your information into the Summary and Description fields.  You can also include an Attachment, if necessary.

Click Create to submit your request to the ITS Service Desk for triaging.

You will receive an acknowledgement email that your submission has been received.  Please do not reply to these email notifications.  Instead, use the Jira Service Desk Portal to review or modify ticket information.

To launch the portal, click the following link and log on using your MC1 account:

/its/customerportal/

If you experience any issues accessing the portal or logging in, please contact the ITS Service Desk