{"id":136,"date":"2017-12-08T13:42:49","date_gmt":"2017-12-08T18:42:49","guid":{"rendered":"https:\/\/carleton.ca\/its\/exchange\/?page_id=136"},"modified":"2019-03-19T13:14:48","modified_gmt":"2019-03-19T17:14:48","slug":"troubleshooting-faq","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/exchange\/troubleshooting-faq\/","title":{"rendered":"Troubleshooting and FAQ"},"content":{"rendered":"

Note<\/strong>: A common complaint,\u00a0that a specific instance of PC Outlook is running slow or is otherwise buggy, is normally solvable, usually by\u00a0creating a new Outlook profile file<\/a>. The Service Desk can walk you through this. Don’t put up with slow performance.<\/p>\n

How to block \u2026<\/h2>\n
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\u2026 a sender by ‘from’ name<\/a><\/dt>\n\n\t\t
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How to block a sender by ‘from’ name<\/h2>\n
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  1. Login to exchange.carleton.ca<\/a><\/li>\n
  2. Click on the “gear” icon in the upper-right hand corner<\/li>\n
  3. Click on Your app settings > Mail<\/li>\n
  4. On the left-hand column that appears, click on Automatic processing > Inbox and sweep rules<\/li>\n
  5. Click on the “+” icon to add a new rule; enter a name<\/li>\n
  6. Under When the message arrives and it matches all of these\u00a0conditions, <\/i>select It includes these words in the sender’s address<\/em><\/li>\n
  7. Enter the name(s) used by the sender<\/li>\n
  8. Under Do all of the following, select Mark the message as junk<\/em><\/li>\n<\/ol>\n

    Reference:\u00a0support.office.com\/article\/inbox-rules-in-outlook-web-app-edea3d17-00c9-434b-b9b7-26ee8d9f5622<\/a><\/p>\n\n\n\n
    \"mail-block-or-allow\"<\/a><\/td>\n<\/td>\n\"Block-sender-by-name\"<\/a><\/td>\n<\/td>\n\"Block-sender-by-name-rules\"<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

     <\/p>\n

     <\/p>\n\t\t<\/dd>\n\n\t

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    \u2026 a sender by email address<\/a><\/dt>\n\n\t\t
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    How to block a sender by email address<\/h2>\n
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    1. Login to exchange.carleton.ca<\/a><\/li>\n
    2. Click on the “gear” icon in the upper-right hand corner<\/li>\n
    3. Click on Your app settings > Mail<\/li>\n
    4. On the left-hand column that appears, click on Accounts > Block or Allow<\/li>\n
    5. Enter the email address into the Blocked Senders list<\/li>\n<\/ol>\n

      Reference:\u00a0support.office.com\/article\/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46<\/a><\/p>\n\n\n\n
      \"mail-block-or-allow\"<\/a><\/td>\n<\/td>\n\"mail-settings\"<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t<\/dd>\n\n\t
      \n<\/div>\n<\/section>\n\n

      All Users (PC, Mac, Web)<\/h2>\n
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      How to view \u201cmail headers\u201d<\/a><\/dt>\n\n\t\t
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