• Change your password (if you still know it)
• Reset your password (if you have forgotten it)

While our Service Desk is always here to help, password resets can now be done without the assistance of a Service Desk representative.

How It Works

You will need to use at least two different methods to verify who you are when resetting your password. They can include:

• the Microsoft Authenticator app,
• an alternate authenticator app or hardware token,
• a telephone number or
• a personal email address.

Multiple methods ensure security in case one is physically lost or compromised.

How You Can Prepare

Take a moment to update your authentication methods to be ready for this system. We recommend having three options for flexibility, such as:

• the Microsoft Authenticator app,
• a personal email address that is not tied to your university account and
• a telephone number you commonly have access to.

You can with your MC1 (@cunet.carleton.ca) account.

How to Use It

Once set up, visit the self-service site to reset your password. Follow the instructions on the page. For more details, check the ITS Help Centre.

We are all responsible for the safety of our own accounts, whether they be our banking credentials, email credentials, or MyÐÓ°ÉÔ­´´One credentials. Here are some tips to help you keep your accounts safe and secure:

1. Enable two-factor authentication. This is the single most effective way to keep your accounts secure.
2. Never respond to email requests for your password, even if the email appears to come from ÐÓ°ÉÔ­´´. These are phishing attempts in order to steal your information.
3. Never share your password with others.
4. When creating your password, use a minimum eight characters in length and include upper case, lower case, numbers and special characters.
5. Use different passwords for your accounts. For example, do not use your Facebook password for your MyÐÓ°ÉÔ­´´One account. – Help keep these passwords straight by using a .

Once the new system is in place you can expect to see a new myone.carleton.ca login page and the next time you login to change your password, you will be required to select new security questions.

Please note: The process for new applicants and employees (anyone who has been provided a default MyÐÓ°ÉÔ­´´One password) to set up their account is changing. In the current system, these individuals are able to login to ÐÓ°ÉÔ­´´ Central using their default password. Once the new system is in place, new users will be directed to myone.carleton.ca to change their password and select their security questions. Once they’ve set up their account, they can proceed to ÐÓ°ÉÔ­´´ Central via a link from within myone.carleton.ca

In preparation for the switchover password resets and account creations will be unavailable Aug. 16, 17, and 18.

In addition, starting Monday, Aug. 12 until Monday, Aug. 19, account name changes will be frozen and will be processed again beginning Tuesday, Aug. 20th.

Answers to Some Questions you May Have..

Q: Will the password rules change?
A: No, the password requirements will remain the same.

Q: Will the password expiry policy of 120 days for staff change?
A: No, the policy will remain the same.

Q: Why do I have to select new security questions?
A: With the new system comes new questions.  The good news is there will be more questions to choose from.  Please note, you can’t have the same answer for more than one question and your responses must be at least three characters.

Any further questions or comments can be directed to the ITS Service Desk at its.service.desk@carleton.ca or 520-3700.

To better protect ÐÓ°ÉÔ­´´ staff, faculty, and students against these threats, ITS will be implementing external email tagging.  Starting on May 6, all emails received from senders outside the CUNET network will be marked with [External Email].

After May 6, if you receive an email that appears to be from an @carleton.ca email address, but has been marked [External Email], it’s a warning that the email may not be legitimate.

In addition, email that have links in them will also include the following ‘tag’ or warning, at the bottom of messages.

It’s important to note that an email message with this warning does not necessarily mean the email is malicious – only that the recipient should take caution before clicking any links or attachments included within the email.

For questions or additional information, please email the ITS Service Desk at its.service.desk@carleton.ca or call 520-3700.

For more information about this upgrade, please visit our MyÐÓ°ÉÔ­´´One Upgrade post.

Questions or comments can be directed to the ITS Service Desk.

Thank you for your patience as we work with the vendor to resolve the issue.

.

Impact to staff, faculty, students, and retirees:

Your username and password will remain the same,  myone.carleton.ca will remain in Maintenance mode until further notice. First-time Logins, Account Creations, or Password Resets will be unavailable during this time as ITS performs software upgrades.  Any questions can be directed to the ITS Service Desk at its.service.desk@carleton.ca or 520-3700.

Impact to new users (applicants and new employees):

This pertains to anyone who has been provided a default MyÐÓ°ÉÔ­´´One password.  Please check this page for information to confirm when you will be able to complete the set up of your MC1 account user ID and login.

Once the new system is in place, new users will be directed from ÐÓ°ÉÔ­´´ Central to myone.carleton.ca to change their password and select their security questions.  Once they’ve set up their account, they can then proceed back to ÐÓ°ÉÔ­´´ Central via a link from within myone.carleton.ca.

New users can continue to set up their accounts through ÐÓ°ÉÔ­´´ Central.  Password changes can be done through myone.carleton.ca

We will inform the community of the revised plan to upgrade the system in the near future.

As a result, the MyÐÓ°ÉÔ­´´One login screen (at myone.carleton.ca) will have an updated look and feel.

Impact to staff, faculty, students, and retirees:

Your username and password will remain the same, however the next time you login to myone.carleton.ca to change your password you will be prompted to select new security questions.

Impact to new users (applicants and new employees):

This pertains to anyone who has been provided a default MyÐÓ°ÉÔ­´´One password. In the current system, they are advised to login to ÐÓ°ÉÔ­´´ Central using their default password to set up their account. Once the new system is in place, new users will be directed to myone.carleton.ca to change their password and select their security questions.  Once they’ve set up their account, they can proceed to ÐÓ°ÉÔ­´´ Central via a link from within myone.carleton.ca.

Answers to Some Questions you May Have..

Will the password rules change?

• No, the password requirements will remain the same.

Will the password expiry policy of 120 days for staff change?

• No, the policy will remain the same.

Why do I have to select new security questions?

• With the new system comes new questions.  The good news is there will be more questions to choose from.  Please note, you can’t have the same answer for more than one question and your responses must be at least three characters.

Any further questions or comments can be directed to the ITS Service Desk at its.service.desk@carleton.ca or 520-3700.

Data about you can be used in a variety of ways, sometimes in ways you wouldn’t expect or even approve.  That’s why it’s important to understand the value of your personal information and how to manage it when possible.

Here are three ways to manage your privacy:

1. Personal information is like money.  Value it.  Protect it. 
   Be thoughtful about how your personal information is collected through apps and websites.  This information can often be found in a company’s privacy policy.
2. Own your online presence.
   Set the privacy and security setting on at least one service and/or device to your comfort level for sharing.
3. Lock down your login.
   If you are a staff or faculty member at ÐÓ°ÉÔ­´´, set up multi-factor authentication (MFA) on your MyÐÓ°ÉÔ­´´One account.  Students, choose one of your online accounts and turn on the strongest authentication tools available.  Your usernames and passwords are not enough to protect key accounts like email, banking and social media.

These tips are provided courtesy of .

Want to learn more about Data Privacy?  Attend the  this evening at 5pm.

This event will feature engaging panels, TED-style talks and interviews focusing on the latest privacy issues for consumers and businesses.

We have just released our 2018 Year in Review. This report highlights some of our achievements in key areas, including:

• Supporting teaching and learning with CU-wireless enhancements and the launch of a new Academic Status Report.
• Supporting research with OVPRI collaborations and the services offered by our Research Computing Services team.
• Protecting university assets with two-factor authentication and data centre enhancements.
• Providing interactive platforms with the launch of the Marketplace and the new FutureFunder website.

Read more about these initiatives in our 2018 Year in Review.

We are proud of what we have achieved in the past year and the many collaborations we have across campus.

Wishing you the best in 2019!