• Change your password (if you still know it)
• Reset your password (if you have forgotten it)

While our Service Desk is always here to help, password resets can now be done without the assistance of a Service Desk representative.

How It Works

You will need to use at least two different methods to verify who you are when resetting your password. They can include:

• the Microsoft Authenticator app,
• an alternate authenticator app or hardware token,
• a telephone number or
• a personal email address.

Multiple methods ensure security in case one is physically lost or compromised.

How You Can Prepare

Take a moment to update your authentication methods to be ready for this system. We recommend having three options for flexibility, such as:

• the Microsoft Authenticator app,
• a personal email address that is not tied to your university account and
• a telephone number you commonly have access to.

You can with your MC1 (@cunet.carleton.ca) account.

How to Use It

Once set up, visit the self-service site to reset your password. Follow the instructions on the page. For more details, check the ITS Help Centre.