  {"id":6933,"date":"2020-09-08T13:18:44","date_gmt":"2020-09-08T17:18:44","guid":{"rendered":"https:\/\/carleton.ca\/id\/?page_id=6933"},"modified":"2026-03-15T02:57:53","modified_gmt":"2026-03-15T06:57:53","slug":"remote-it-support-instructions","status":"publish","type":"page","link":"https:\/\/carleton.ca\/id\/student-info\/it-support\/remote-it-support-instructions\/","title":{"rendered":"Remote IT Support &#038; Instructions"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":0,"parent":7350,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Remote IT Support &amp; 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