{"id":2377,"date":"2024-01-24T14:40:16","date_gmt":"2024-01-24T19:40:16","guid":{"rendered":"https:\/\/carleton.ca\/cutheme-docs\/?page_id=2377"},"modified":"2026-08-05T21:56:04","modified_gmt":"2026-08-06T01:56:04","slug":"form-confirmations","status":"publish","type":"page","link":"https:\/\/carleton.ca\/cutheme-docs\/advanced-training\/advanced-training-module-4-forms\/form-confirmations\/","title":{"rendered":"Form Confirmations"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Form Confirmations\n                    <\/h1>\n                \n                                \n                                    \n\n<p class=\"wp-block-paragraph\">Advanced Training Module 4: Forms<\/p>\n\n\n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<p class=\"wp-block-paragraph\">After a visitor submits a form, it&#8217;s important to let them know what happened next. Form confirmations provide immediate feedback to users, reassuring them that their submission was received successfully and helping guide any next steps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A confirmation can be as simple as a thank-you message, or it can redirect visitors to another page containing additional information, resources, or instructions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A good confirmation improves the user experience and reduces uncertainty after submission.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"why-confirmations-matter\" class=\"wp-block-heading\">Why Confirmations Matter<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Imagine completing a form and never receiving any indication that it was submitted successfully.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You might wonder:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Was my submission received?<\/li>\n\n\n\n<li>Should I submit the form again?<\/li>\n\n\n\n<li>What happens next?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Confirmations help answer these questions and provide reassurance that the process was successful.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They can also be used to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explain next steps<\/li>\n\n\n\n<li>Provide follow-up instructions<\/li>\n\n\n\n<li>Link to additional resources<\/li>\n\n\n\n<li>Redirect users to relevant content<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"accessing-confirmations\" class=\"wp-block-heading\">Accessing Confirmations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To manage form confirmations:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open your form.<\/li>\n\n\n\n<li>Select <strong>Settings<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Confirmations<\/strong>.<\/li>\n\n\n\n<li>Edit the default confirmation or create a new one.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Each form can have one or more confirmation rules depending on your requirements.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"confirmation-types\" class=\"wp-block-heading\">Confirmation Types<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Gravity Forms supports several types of confirmations.<\/p>\n\n\n\n<h3 id=\"text-confirmation\" class=\"wp-block-heading\">Text Confirmation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is the most common option.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After submitting the form, visitors remain on the same page and see a confirmation message.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">Example:<\/strong> Thank you for your submission. Your request has been received and a member of our team will follow up shortly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Text confirmations are ideal for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact forms<\/li>\n\n\n\n<li>Feedback forms<\/li>\n\n\n\n<li>General inquiries<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"page-confirmation\" class=\"wp-block-heading\">Page Confirmation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of displaying a message, visitors are redirected to another page on your website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Thank You pages<\/li>\n\n\n\n<li>Registration confirmation pages<\/li>\n\n\n\n<li>Next-step instructions<\/li>\n\n\n\n<li>Resource pages<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This approach is useful when the confirmation needs more content than a simple message can provide.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"redirect-confirmation\" class=\"wp-block-heading\">Redirect Confirmation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Visitors are redirected to a specific URL.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>External registration systems<\/li>\n\n\n\n<li>Survey tools<\/li>\n\n\n\n<li>Third-party resources<\/li>\n\n\n\n<li>Event platforms<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Use this option when visitors need to continue a process somewhere outside of your website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"writing-effective-confirmation-messages\" class=\"wp-block-heading\">Writing Effective Confirmation Messages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A good confirmation message should answer three questions:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">Was the submission successful?<\/strong><br>Example: Thank you. Your registration has been received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">What happens next?<\/strong><br>Example: A confirmation email will be sent shortly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">Is there anything else the user should do?<\/strong><br>Example: Please review the event details below and add the date to your calendar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Providing clear next steps helps reduce uncertainty.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"example-confirmation-messages\" class=\"wp-block-heading\">Example Confirmation Messages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">Contact Form<\/strong><br>Thank you for contacting us. Your message has been received and we will respond as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">Event Registration<\/strong><br>Thank you for registering. A confirmation email containing event details will be sent to you shortly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">Feedback Form<\/strong><br>Thank you for your feedback. Your comments help us improve our services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"using-thank-you-pages\" class=\"wp-block-heading\">Using Thank You Pages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For more complex workflows, a dedicated confirmation page can be beneficial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A Thank You page might include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Additional instructions<\/li>\n\n\n\n<li>Important dates<\/li>\n\n\n\n<li>Downloadable resources<\/li>\n\n\n\n<li>Related links<\/li>\n\n\n\n<li>Contact information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This approach often creates a more complete user experience than a simple message.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"best-practices\" class=\"wp-block-heading\">Best Practices<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">Confirm Successful Submission<\/strong><br>Always clearly indicate that the form was submitted successfully.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">Explain What Happens Next<\/strong><br>Tell users whether they should expect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A confirmation email<\/li>\n\n\n\n<li>A follow-up call<\/li>\n\n\n\n<li>Registration approval<\/li>\n\n\n\n<li>Additional instructions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">Keep Messages Friendly and Clear<\/strong><br>Use straightforward language and avoid technical jargon.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">Match the Purpose of the Form<\/strong><br>A registration form may need different confirmation information than a contact form.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"myprefix-text-bold\">Test Confirmations<\/strong><br>Always submit a test entry and verify that the correct confirmation appears.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"common-uses\" class=\"wp-block-heading\">Common Uses<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Confirmations are frequently used to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Thank users for their submission<\/li>\n\n\n\n<li>Provide next steps<\/li>\n\n\n\n<li>Direct visitors to additional resources<\/li>\n\n\n\n<li>Confirm event registration<\/li>\n\n\n\n<li>Guide users through a multi-step process<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">They are often the final step in a successful form experience.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-embed alignwide is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio w-screen ml-offset-center cu-max-w-child-7xl px-4 md:px-6 lg:px-12\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"cutheme Mastery Training - Form Confirmations\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/u9Gimvs6hic?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n        \n    \n    <dl class=\"cu-description cu-component-updated\">\n        \n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-transcript-form-confirmations\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    Transcript \u2013 Form Confirmations\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-transcript-form-confirmations\">\n            \n\n<p class=\"wp-block-paragraph\">Hello and welcome to cutheme Mastery Training, Module 5. In this video, we will go over Form Confirmations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Confirmations are messages that are displayed to users once they complete a form. These messages confirm that the form has been completed and submitted, and can thank the user or give any other necessary information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To get to Confirmations, make sure you\u2019re on your form\u2019s edit menu right here. Go to \u201cSettings\u201d, and click \u201cConfirmations\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will be redirected to a new page, which lists all your form\u2019s confirmations. Since this is a new form, the only confirmation right now is the default. You can edit a confirmation by clicking on it, or add a new one by clicking the \u201cAdd New\u201d button.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ll be taken to a new menu by clicking on the button, allowing you to create your confirmation. You can give it a name, and choose the confirmation type. Text allows you to display a message upon completion. Page will redirect you to a different page on your site, and Redirect will take the user to a URL that you can copy and paste.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is also an option for conditional formatting, which can change the message depending on the user\u2019s entry on a specific section of the form. For more information on Conditional Formatting, please visit the Gravity Forms documentation site.<\/p>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <\/dl>\n\n\n    <\/div>\n<\/section>\n\n\n\n<h2 id=\"try-it-out\" class=\"wp-block-heading\">Try it Out!<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open your form&#8217;s <strong>Confirmations<\/strong> settings.<\/li>\n\n\n\n<li>Edit the default confirmation.<\/li>\n\n\n\n<li>Create a custom thank-you message.<\/li>\n\n\n\n<li>Experiment with a Page or Redirect confirmation.<\/li>\n\n\n\n<li>Save your changes.<\/li>\n\n\n\n<li>Submit a test entry and verify that the confirmation behaves as expected.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Configure confirmation messages and redirects to provide feedback and next steps after a form submission.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":2305,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[70],"class_list":["post-2377","page","type-page","status-publish","hentry","cu_page_type-advanced-training-module-4"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/pages\/2377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/comments?post=2377"}],"version-history":[{"count":5,"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/pages\/2377\/revisions"}],"predecessor-version":[{"id":4261,"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/pages\/2377\/revisions\/4261"}],"up":[{"embeddable":true,"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/pages\/2305"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/media?parent=2377"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/cutheme-docs\/wp-json\/wp\/v2\/cu_page_type?post=2377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}