{"id":544,"date":"2024-11-19T15:06:03","date_gmt":"2024-11-19T20:06:03","guid":{"rendered":"https:\/\/carleton.ca\/cuonthego\/?page_id=544"},"modified":"2026-03-06T15:42:22","modified_gmt":"2026-03-06T20:42:22","slug":"carleton-pc","status":"publish","type":"page","link":"https:\/\/carleton.ca\/cuonthego\/print\/carleton-pc\/","title":{"rendered":"杏吧原创 Computer"},"content":{"rendered":"\n
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\n 杏吧原创 Computer\n <\/h1>\n \n <\/header>\n <\/div>\n\n <\/div>\n\n \n\n <\/div>\n<\/section>\n\n\n\n

How to print from a 杏吧原创 Computer<\/h2>\n\n\n\n

Note:<\/strong> There are no restrictions on file type or file size when using a 杏吧原创 computer to submit your print job!<\/p>\n\n\n\n

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  1. Ensure you have money in the Convenience account on your Campus Card<\/strong> to pay for the print job\n
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    1. Help Topics\n
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      1. Click here to access the Campus Card web card centre to check your balance<\/a><\/li>\n\n\n\n
      2. Click here to add funds to your Campus Card Convenience account<\/a><\/li>\n\n\n\n
      3. I know I have money in my Convenience account, but the printer says I have $0\n
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        1. There may be a hold on your Campus Card account, please contact the Campus Card office<\/a> to ask if it can be removed.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n\n\n\n
        2. Open the document you want to print. (Note: The way you print depends on the app you\u2019re printing from. For more information, see the documentation for the app.)<\/li>\n\n\n\n
        3. Choose Print<\/strong><\/li>\n\n\n\n
        4. Choose \u2018CUontheGO\u2019 as your printer.<\/strong>\n
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          1. Select your desired \u2018Print Options\u2019 (e.g. B&W\/color, one-sided vs two-sided, etc).<\/li>\n\n\n\n
          2. If your device doesn\u2019t list CUontheGO as a printer option, contact ITS Support<\/li>\n<\/ol>\n<\/li>\n\n\n\n
          3. Press \u2018Print\u2019.<\/strong>\n
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            1. Your print job will now be sent to your personal CUontheGO print queue. Note that it can take a few minutes for your print job to be processed and appear in the print queue. The larger the file being sent, the longer it may take.<\/li>\n\n\n\n
            2. Note that your print queue can be accessed at ANY CUontheGO device on campus.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
            3. Go to any CU on the GO devices on campus, and swipe your Campus Card<\/a> to log in<\/strong>\n
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              1. The card reader is found on the right side of all CUontheGO machines.<\/li>\n\n\n\n
              2. Alternatively, you can log in by typing your My杏吧原创One username and password in on the touchscreen of the printer<\/li>\n\n\n\n
              3. Help topics:\n
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                1. When I swipe my Campus Card, it says it\u2019s unrecognized and I need to link it to my account. But when I enter my MC1 credentials, it fails.<\/strong>
                  This likely means that your Campus Card is no longer readable by the printer, and you need to visit the Campus Card office. They will test your card, and if it\u2019s the source of the issue, they will get you a free replacement. In the meantime, you can still log in by typing in your MC1 credentials (without swiping the card first) to print your document(s).<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n\n\n\n
                2. Press \u2018Access Device\u2019 on the touchscreen<\/strong>\n
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                  1. Note that the access device screen also shows you your Campus Card Convenience account balance<\/li>\n<\/ol>\n<\/li>\n\n\n\n
                  2. Press \u2018Release\u2019 on the touchscreen<\/strong> to access your print queue.<\/li>\n\n\n\n
                  3. Select the job(s) you want to print<\/strong> on the touchscreen\n
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                    1. Print job not showing?<\/strong> Here are common reasons why:\n
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                      1. If you submitted your print job within the past 5 minutes, your print job is still being processed by the print server. Log out, wait a few minutes, then log in again.<\/li>\n\n\n\n
                      2. Please ensure that the paper size used in the document and\/or print driver is set to one of our 3 supported sizes (Letter, Legal, or Ledger\/Tabloid). If you use a different paper size (e.g. A4, A3), it likely won\u2019t appear in the print queue.<\/li>\n\n\n\n
                      3. If you submitted your print job more than 12 hours ago, please note that all unprocessed print jobs are cleared from the queue after 12 hours. Resubmit the job and it should appear again.<\/li>\n\n\n\n
                      4. You may be using a non-supported file type. Here are the file types supported by our system:\n