{"id":686,"date":"2022-01-05T08:31:18","date_gmt":"2022-01-05T13:31:18","guid":{"rendered":"https:\/\/carleton.ca\/brightspace\/?p=686"},"modified":"2022-03-21T11:27:44","modified_gmt":"2022-03-21T15:27:44","slug":"brightspace-update-support-for-the-winter","status":"publish","type":"post","link":"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/","title":{"rendered":"Brightspace Student Update: Support for the Winter"},"content":{"rendered":"<p>As the winter term gets underway, remember that there are a variety of resources available to help you navigate Brightspace:<\/p>\n<ul>\n<li><strong>Visit the <\/strong><a href=\"https:\/\/carleton.ca\/brightspace\/students\/\"><strong>Brightspace Student Support website<\/strong><\/a><strong>: <\/strong>This resource is available directly within your course under the Help menu in the Brightspace navbar. On the site, you can find instructions for basic course tasks, such as changing notification settings, using the Brightspace Pulse app, submitting assignments and viewing grades. The site is a great starting point for technical questions.<\/li>\n<li><strong>Check out the <\/strong><a href=\"https:\/\/mediaspace.carleton.ca\/category\/杏吧原创+University+Galleries%3EBrightspace%3EBrightspace+for+Students\/204479823\"><strong>Brightspace Student channel in Mediaspace<\/strong><\/a><strong>: <\/strong>Here you\u2019ll find a short video tour of Brightspace and demonstrations of how to complete a quiz and how to submit assignments, among other things.<\/li>\n<li><strong>Sign up for the <\/strong><a href=\"https:\/\/carleton.ca\/online\/online-learning-orientation\/\"><strong>Online Learning Orientation<\/strong><\/a><strong>: <\/strong>Through the orientation, you can explore Brightspace while reviewing strategies to help you succeed in online courses.<\/li>\n<\/ul>\n<p><strong>Support Channels<\/strong><\/p>\n<p>If you have any questions about Brightspace, D2L <a href=\"https:\/\/community.brightspace.com\/support\/s\/contactsupport\">provides\u202fon-demand\u202ftechnical support<\/a> 24 hours a day, seven days a week, 365 days a year via email, chat and phone. For assistance with email, network or login issues, please contact the\u00a0<a href=\"https:\/\/carleton.ca\/its\/contact\/\">ITS Service Desk.<\/a><\/p>\n<p><strong>Brightspace FAQs<\/strong><\/p>\n<p>If you\u2019re looking for support, you might find an answer to your question below. We\u2019ve compiled some of the most common Brightspace questions students ask at the start of term.<\/p>\n<ul>\n<li><strong>Why can\u2019t I see my course in Brightspace?<\/strong><br \/>\nIf you\u2019ve logged into Brightspace and your course is not showing up, there may be a few reasons: Your registration may not be processed, the course may not be active or it may not have started yet. <a href=\"https:\/\/carleton.ca\/brightspace\/students\/course-visibility-in-brightspace\/\">Learn more here<\/a>.<\/li>\n<\/ul>\n<ul>\n<li><strong>Why am I getting an error message when using BigBlueButton or H5P?<br \/>\n<\/strong>If you are experiencing issues when using BigBlueButton or H5P in Brightspace, we recommend <a href=\"https:\/\/carleton.ca\/brightspace\/students\/enabling-cookies\/\">enabling cookies in your web browser.<\/a><\/li>\n<\/ul>\n<ul>\n<li><strong>Why am I getting so many course notifications?<br \/>\n<\/strong>By default, students receive regular notifications for their course, such as notifications for announcements and new grades. You can <a href=\"https:\/\/carleton.ca\/brightspace\/students\/customizing-notification-settings\/\">customize your notifications<\/a> to best suit your needs.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>As the winter term gets underway, remember that there are a variety of resources available to help you navigate Brightspace: Visit the Brightspace Student Support website: This resource is available directly within your course under the Help menu in the Brightspace navbar. On the site, you can find instructions for basic course tasks, such as [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Brightspace Student Update: Support for the Winter - Brightspace<\/title>\n<meta name=\"description\" content=\"As the winter term gets underway, remember that there are a variety of resources available to help you navigate Brightspace: Visit the Brightspace Student\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"charissemartin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/\",\"url\":\"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/\",\"name\":\"Brightspace Student Update: Support for the Winter - Brightspace\",\"isPartOf\":{\"@id\":\"https:\/\/carleton.ca\/brightspace\/#website\"},\"datePublished\":\"2022-01-05T13:31:18+00:00\",\"dateModified\":\"2022-03-21T15:27:44+00:00\",\"author\":{\"@id\":\"https:\/\/carleton.ca\/brightspace\/#\/schema\/person\/aaeb0a13e8a2fedc81cb45da65691cf4\"},\"description\":\"As the winter term gets underway, remember that there are a variety of resources available to help you navigate Brightspace: Visit the Brightspace Student\",\"breadcrumb\":{\"@id\":\"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/carleton.ca\/brightspace\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"News\",\"item\":\"https:\/\/carleton.ca\/brightspace\/category\/news\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Brightspace Student Update: Support for the Winter\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/carleton.ca\/brightspace\/#website\",\"url\":\"https:\/\/carleton.ca\/brightspace\/\",\"name\":\"Brightspace\",\"description\":\"杏吧原创 University\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/carleton.ca\/brightspace\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/carleton.ca\/brightspace\/#\/schema\/person\/aaeb0a13e8a2fedc81cb45da65691cf4\",\"name\":\"charissemartin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/carleton.ca\/brightspace\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8a9b3b81b6e5faa8ef98cc7e1a919193?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8a9b3b81b6e5faa8ef98cc7e1a919193?s=96&d=mm&r=g\",\"caption\":\"charissemartin\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Brightspace Student Update: Support for the Winter - Brightspace","description":"As the winter term gets underway, remember that there are a variety of resources available to help you navigate Brightspace: Visit the Brightspace Student","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/","twitter_misc":{"Written by":"charissemartin","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/","url":"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/","name":"Brightspace Student Update: Support for the Winter - Brightspace","isPartOf":{"@id":"https:\/\/carleton.ca\/brightspace\/#website"},"datePublished":"2022-01-05T13:31:18+00:00","dateModified":"2022-03-21T15:27:44+00:00","author":{"@id":"https:\/\/carleton.ca\/brightspace\/#\/schema\/person\/aaeb0a13e8a2fedc81cb45da65691cf4"},"description":"As the winter term gets underway, remember that there are a variety of resources available to help you navigate Brightspace: Visit the Brightspace Student","breadcrumb":{"@id":"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/carleton.ca\/brightspace\/2022\/brightspace-update-support-for-the-winter\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/carleton.ca\/brightspace\/"},{"@type":"ListItem","position":2,"name":"News","item":"https:\/\/carleton.ca\/brightspace\/category\/news\/"},{"@type":"ListItem","position":3,"name":"Brightspace Student Update: Support for the Winter"}]},{"@type":"WebSite","@id":"https:\/\/carleton.ca\/brightspace\/#website","url":"https:\/\/carleton.ca\/brightspace\/","name":"Brightspace","description":"杏吧原创 University","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/carleton.ca\/brightspace\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/carleton.ca\/brightspace\/#\/schema\/person\/aaeb0a13e8a2fedc81cb45da65691cf4","name":"charissemartin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/carleton.ca\/brightspace\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/8a9b3b81b6e5faa8ef98cc7e1a919193?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8a9b3b81b6e5faa8ef98cc7e1a919193?s=96&d=mm&r=g","caption":"charissemartin"}}]}},"acf":{"Post Thumbnail Icon":"","Post Thumbnail":false},"_links":{"self":[{"href":"https:\/\/carleton.ca\/brightspace\/wp-json\/wp\/v2\/posts\/686"}],"collection":[{"href":"https:\/\/carleton.ca\/brightspace\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/carleton.ca\/brightspace\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/brightspace\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/brightspace\/wp-json\/wp\/v2\/comments?post=686"}],"version-history":[{"count":3,"href":"https:\/\/carleton.ca\/brightspace\/wp-json\/wp\/v2\/posts\/686\/revisions"}],"predecessor-version":[{"id":758,"href":"https:\/\/carleton.ca\/brightspace\/wp-json\/wp\/v2\/posts\/686\/revisions\/758"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/brightspace\/wp-json\/wp\/v2\/media?parent=686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/carleton.ca\/brightspace\/wp-json\/wp\/v2\/categories?post=686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/carleton.ca\/brightspace\/wp-json\/wp\/v2\/tags?post=686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}