{"id":1418,"date":"2026-06-17T14:52:57","date_gmt":"2026-06-17T18:52:57","guid":{"rendered":"https:\/\/carleton.ca\/brightspace\/?page_id=1418"},"modified":"2026-06-17T14:57:15","modified_gmt":"2026-06-17T18:57:15","slug":"login-support","status":"publish","type":"page","link":"https:\/\/carleton.ca\/brightspace\/login-support\/","title":{"rendered":"Login Support"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/carleton.ca\/brightspace\/wp-content\/uploads\/Login-Page-Buttons.png\" alt=\"This image shows the two login buttons for Brightspace. \" width=\"407\" height=\"317\" \/><\/p>\n<h2>杏吧原创 Students, Staff and Instructors<\/h2>\n<ul>\n<li><strong>How to Sign In:<\/strong>\u00a0Click the\u00a0<strong>&#8220;My杏吧原创One\u00a0(MC1)&#8221;<\/strong> button on the main page. This will take you to the standard institutional login screen where you can sign in using your standard MC1 username and password.<\/li>\n<li><strong>Need Account Help?<\/strong>\u00a0If your password\u00a0isn\u2019t\u00a0working, you have forgotten your credentials\u00a0or your account has been locked out, please contact the\u00a0<a href=\"https:\/\/carleton.ca\/its\/contact\/\"><strong>ITS Service Desk<\/strong><\/a>\u00a0for immediate technical support.\n<ul>\n<li>Submit a ticket to <a href=\"https:\/\/carleton.ca\/its\/customerportal\/\">ITS Service Desk Customer Portal<\/a><\/li>\n<li>Email <a href=\"&#109;a&#x69;l&#x74;o&#x3a;&#105;&#x74;&#115;&#x2e;&#115;e&#x72;v&#x69;c&#x65;&#46;&#x64;&#101;&#x73;&#107;&#x40;&#99;a&#x72;l&#x65;t&#x6f;&#110;&#x2e;&#99;&#x61;\">&#x69;&#116;s&#x2e;&#115;e&#x72;&#118;i&#x63;&#101;&#46;&#x64;&#101;s&#x6b;&#x40;c&#x61;&#x72;&#108;&#x65;&#x74;&#111;&#x6e;&#x2e;&#99;a<\/a><\/li>\n<li>Phone <a href=\"http:\/\/Tel:613-520-3700\">613-520-3700<\/a><\/li>\n<li>Look at articles in the <a href=\"https:\/\/carleton.ca\/its\/help-centre\/\">ITS Online Help Centre<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><strong>External Learners (杏吧原创 Extend)<\/strong><\/h2>\n<p><strong>Note:\u00a0<\/strong>This specific login portal is dedicated to learners who registered and\u00a0purchased\u00a0a non-credit course through the 杏吧原创 Extend storefront and do not\u00a0possess\u00a0a standard @carleton.ca university email address.<\/p>\n<ul>\n<li><strong>How to Sign In:<\/strong>\u00a0Click the \u201c杏吧原创 Extend\u201d button on the main page.\u00a0nter\u00a0the full\u00a0e<strong>mail\u00a0address<\/strong>\u00a0and\u00a0p<strong>assword<\/strong>\u00a0that you created during your\u00a0initial\u00a0registration or course purchase process, then click\u00a0\u201c<strong>Log In<\/strong>.\u201d<\/li>\n<li><strong>Need Account Help?<\/strong>\u00a0If you cannot log in, please click\u00a0the\u00a0<strong>&#8220;Forgot your password?&#8221;<\/strong>\u00a0link to trigger an automated reset email. If you continue to experience technical difficulties or do not receive the reset link, please reach out to our team at\u00a0<a href=\"&#x6d;&#97;i&#x6c;&#x74;&#111;:&#x65;&#120;t&#x65;&#x6e;&#100;&#64;&#x63;&#97;r&#x6c;&#x65;&#116;o&#x6e;&#x2e;&#99;&#x61;\"><strong>&#x65;&#120;&#x74;&#x65;n&#x64;&#64;c&#x61;&#114;l&#x65;&#116;&#x6f;&#x6e;&#46;&#x63;&#97;<\/strong><\/a>\u00a0for assistance.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>杏吧原创 Students, Staff and Instructors How to Sign In:\u00a0Click the\u00a0&#8220;My杏吧原创One\u00a0(MC1)&#8221; button on the main page. This will take you to the standard institutional login screen where you can sign in using your standard MC1 username and password. Need Account Help?\u00a0If your password\u00a0isn\u2019t\u00a0working, you have forgotten your credentials\u00a0or your account has been locked out, please contact [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Login Support - Brightspace<\/title>\n<meta name=\"description\" content=\"杏吧原创 Students, Staff and Instructors How to Sign In:\u00a0Click the\u00a0&quot;My杏吧原创One\u00a0(MC1)&quot; button on the main page. 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